Turn on a chatbot

AI-powered support gives your agents a helping hand. It’s a better customer experience.

Photo: Zendesk Chat Logo

AI can do it

Artificial intelligence helps you automate simple tasks and create better experiences for your customers. AI chatbots empower your agents by giving them a helping hand — which lets them focus on more complex issues. It’s simple to customize, build, and extend your customer experience with our chatbot solution.

See how AI chatbots can benefit your business.

Read the e-book

You’re better off with bots

Be quick

Automate responses to commonly asked questions — with chatbot software, any time of day or night.

Be proactive

Chatbot software lets you gather information from visitors and connect them with the right people, right away.

Be real

Seamlessly handover conversations from chatbots to human agents for more complex or sensitive tasks.

Build a chatbot

The Zendesk platform lets you easily connect your bot to Zendesk Support and Zendesk Chat and build amazing conversational experiences. Our APIs are flexible, scalable, and make it easy to connect and surface customer data for streamlined self-service.

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Bots for live chat and messaging

Learn about our partners

Our messaging and live chat bot partners have built integrations that make it easy to connect a variety of bot solutions to Zendesk. They cover a wide range of industries, cater to small to enterprise level companies, and support multiple languages around the globe. These partners make it easier to integrate with third party business software and build interactive, personalized self-service experiences.

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“The Ada & Zendesk combination does an exceptional job of instantly providing answers to our clients and independent professionals. By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success.”

Joe Wang

Senior Director of Customer Experience

24K

total conversations per month

75%

of tickets contained by chatbots

$20K

costs saved per month