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Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
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1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
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2 min read
Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…
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2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
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1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
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8 min read
8 tips for building a thriving help center
Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.
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1 min read
Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.
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1 min read
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
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4 min read
7 tools for amazing every customer, every time
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…
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1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
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1 min read
IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
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2 min read
Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
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3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
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10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
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3 min read
Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
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