Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
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3 min read
Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Article
15 min read
22 customer appreciation ideas & gifts to say thank you
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
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3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
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8 min read
5 ways to create mobile customer engagement
With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.
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7 min read
What is a customer engagement platform? Top platform features 2024
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
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6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
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8 min read
How to build an email list
Knowing how to build an email list is essential before you can use one to build relationships with customers.
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7 min read
Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
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8 min read
7 ways to build customer loyalty (and why it's important)
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
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10 min read
How to increase customer engagement: 5 strategies that work
Increase customer engagement by implementing effective strategies that help you connect with your audience throughout their journey.
Article
8 min read
11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
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5 min read
What is digital engagement? + Customer engagement strategies
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
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8 min read
Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
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3 min read
Conversations for better customer relationships
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
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