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1 min read
Top 5 retail trends to watch for in 2024
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
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Article
2 min read
Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Article
6 min read
Nothing sweeter than new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
6 min read
35 customer experience statistics to know for 2024
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
Article
9 min read
5 banking customer experience trends to consider for 2024
Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.
Infographic
3 min read
Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Article
2 min read
A new year calls for new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Article
5 min read
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Article
5 min read
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
Article
4 min read
The season of giving new integrations
Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
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