Employee experience
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
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3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article
3 min read
Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article
2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article
16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
Article
6 min read
How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
Article
4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
12 min read
Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
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