Guides and ebooks

1 min read

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

1 min read

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

1 min read

Let’s get conversational: 9 ways to transform your CX with messaging

Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

2 min read

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stick with a…

1 min read

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

How to grow your business through customer relationships in 2020

There are a number of generic ways to grow a small business, such as managing your…

1 min read

A guide to mobile CRM

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

1 min read

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

1 min read

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

1 min read

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

1 min read

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

The best things in life are free

Like our demos.

1 min read

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

2 min read

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

1 min read

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

1 min read

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…