How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
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Article
9 min read
How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article
8 min read
Creating an FAQ page? Here's what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article
9 min read
The definitive guide to crafting captivating customer testimonials
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Article
7 min read
Customer segmentation analysis: an actionable guide
If you’re working in customer service, then you know your customers better than anyone else at…
Article
9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
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