Knowledge management
Latest stories
Article
3 min read
5 benefits of turning know-how into knowledge
To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out
Article
3 min read
Knowledge is power—the many knowledge management system benefits
Learn about the many knowledge management system benefits
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.