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Retail

Resources for how to keep retail and e-commerce customers happy.

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Article
4 min read

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Article
9 min read

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

White Paper
1 min read

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Zendesk industry benchmarks

White Paper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…

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2 min read

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

Article
6 min read

Marketing for real (and retail) holidays: Should you do it? How? Also, when?

Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done

Article
4 min read

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

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