Video: tips for effective self-service communities

Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another. But there are certain must-have elements that are necessary to create an effective self-service community.

Back in June, I did a whiteboard session for Software Advice explaining how to build a self-service community. We loved it so much that we decided to create our own video illustrating our top five tips in creating such a community. Click the video frame above to watch!

Learn more about creating creating a self-service community with Zendesk