HOW THE TRIAL WORKS
What are agents?
Agents are your organization's team members who will receive and resolve tickets from your product's community - they need individual access to your custom Zendesk. Basically, our agent fee is exactly like a per license fee that you use with other software packages (but doesn't agent sound more fun?).
How does the Free 30-day Trial work?
After you create an account, you get instant access to all Zendesk features for 30 days (we start you with the Plus+ Plan, so you can give everything a spin or, if you prefer, a whirl!). We don't require a credit card during the trial, so you get to try Zendesk obligation-free.
Am I eligible for any discounts?
We offer a discount for annual billing to our Regular and Plus+ plans! It's $5 or $10 off per agent/month respectively. (That's big savings!)
What happens at the end of the trial?
Our Zendesk support team will email you before your trial expires. We'll prompt you to choose one of our three subscription plans. You'll register your credit card information and your trial account will become your permanent account (all of your customizations, data, and actions remain intact).
If you decide not to register your credit card at the end of your 30-day trial, your account will expire.
How will you bill me?
We offer both monthly and annual billing. You can pay by credit card online. Our Plus+ plan has the option of paper invoicing. Contact us to see if you're eligible.
Can I change plans at anytime?
You bet! Upgrade anytime right from your Zendesk dashboard. Visit our plan comparison page for more information about specific plans.
Congratulations! Your new help desk is ready.
A welcome email with a verification link has been sent to . Click the link in the email to verify your email address and log on to your help desk for the very first time. The URL of the help desk is .
If you have not received your verification mail within 10 minutes, please check your junk/spam email folder. Should the welcome mail appear completely lost, you can request another from .
Important: You have 30 days to evaluate a Zendesk help desk free of charge. If you do not provide credit card information before the evaluation period expires, your account will be deactivated. You will receive an email notifying you about the deactivation a week before it happens, and again two days before it happens. You can reactivate and/or cancel your account any time.
Thank you for signing up. We're looking forward to making your work life simpler.
More than 5,000 companies use Zendesk to provide excellent support to their customers!
