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AI-powered bots

No bot compares to AI agents

Zendesk AI agents have a knack for the customer experience and know how to solve all sorts of interactions—even the most complex. They work well with human agents and deliver on the promise of instant, personalized service.


Bots that make service look easy

Offer nonstop service

Rest easy knowing AI agents provide instant support to your customers anytime, anywhere—shrinking ticket queues.

Assemble with ease

Eliminate high ticket volume instantly. AI agents are adaptable and easy to set up, so you spend less time being a puppet master.

Impress customers

Boost CSAT in record time. AI agents are intuitive and deepen their understanding to make interactions even better.

Enrich your people

Let your human agents focus on nurturing customer relationships and more critical interactions, while AI agents are at work.


Autonomy built into every action

AI agents automatically detect what customers want and how they feel and respond like your human agents would. They even identify and surface topics to automate based on your customer data.



in ticket volume


Increase in automated resolutions

“Quick solutions–like answers given by AI agents–help free up our agents to spend more time with customers that need tailored help for more in-depth queries.”

Lucy Hussey

Customer Service Manager

Read customer story

Frequently asked questions

Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.

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