Why Zendesk?

If you have customers, then you need Zendesk. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. While industry averages point to low customer satisfaction, our customers experience positive ratings for over 86% of their interactions.

Why? It’s the Zendesk difference. Our unique approach to customer engagement enables you to listen, respond, and delight your users in ways not possible before. Zendesk is not just another help desk tool. It is the easiest and fastest way to great customer service.

Much like the art of Zen, the path to customer service excellence is a continuous journey that involves product, people, practice.

Product

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.

Slow First Response Time is the #1 leading indicator for poor customer satisfaction. With Zendesk, the product won’t slow you down. Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers. Through our robust reporting and analytics, you will also have access to the key metrics that will help you make workflow improvements and increase efficiencies across the board.

Innovation

Our agile development team innovates at a rapid pace, continuously improving the product and quickly responding to customer needs. We have a strong vision of the future and an aggressive roadmap to get us there.

Built for scale

Our proven track record of scalability and 99.9% uptime means you’ll never outgrow Zendesk. Companies like Groupon have expanded from a small team to one of the largest in the world, using Zendesk the whole way. Check out our uptime page to see first-hand our dedication to keeping you up and running at all times.

People

Our mission at Zendesk is to help you deliver exceptional customer service. Our diverse and passionate staff is dedicated to helping you along your journey.

In addition, choosing Zendesk means joining a community of more than 40,000 businesses from a wide variety of industries around the globe. We offer several ways to engage with our large network of customers and partners. You can share best practices, collaborate with and learn tips from similar companies, and leverage the expertise of our many partners. You can even compare your metrics versus peer groups using The Zendesk Benchmark.

Our Community

Interact with Zendesk, our partners, and other customers through our support forums, blog, and events, where you will find the information and insights to guide you towards enlightenment! You can even follow us and keep the conversations going on Facebook, Twitter, LinkedIn, or Pinterest.

Our Support

No matter what the question, our dedicated team of Customer Advocates is here to help with solutions and answers. We consistently maintain a satisfaction rating of over 95%. Send us a question and see for yourself!

Practice

Your company and brand are a direct reflection of the service customers receive. Zendesk is here to ensure you have the resources and knowledge required to deliver excellent service time and again.

Our forums and documentation, white papers and webinars, and Zendesk University are just a small sample of our commitment to helping you perfect the practice of great service. Fantastic service requires continuous improvement. You can count on Zendesk to teach, share, and collaborate with you as we embark on our journey together.

White papers & case studies

Our expanding collection of white papers and case studies are available to help guide you through your evaluation and onboarding process, and to unlock the secrets behind other successful support organizations.

Webinars

Every week we host webinars on customer service. Once a month industry thought-leaders join us for our Zen Masters of Customer Service series. You can also browse our large collection of recorded, on-demand webinars which you can watch at your own pace.