Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Discover the XCALLY - Zendesk CTI integration!

Key benefits provides your customer care agents a Unified Agent Desktop experience, together with:

Push CTI technology for automatic Ticket creation each time an Agent receives a call
Trigger configuration to select which Asterisk XCALLY Queues are involved in the automatic Ticket pop-ups and which Events engage it, before answering, after answering or after a call hangup
It works either with EVERY KIND OF SIP PHONE registered on the Asterisk XCALLY PBX, or the XCALLY phone bar, or the WebRTC client
Great VoIP quality
Great flexibility; use your own SIP trunk with your local providers or on the cloud according to your needs
Totally Asterisk RealTime technology based
Call Recordings option available on the XCALLY and Zendesk web interface
IVR enabled: xCally Square drag and drop IVR totally integrated with Zendesk
Simple and fast XCALLY installer
Poweful XCALLY - Zendesk custom field mapping
Many other nice benefits

xCALLY