How retailers can deliver fluid CX across channels

Are you able to meet your customers where they are? Do your in-store associates and online agents have the information they need to deliver personalised shopping experiences that represent your brand? 

Hear from Aesop and Zendesk on how retailers can deliver fluid experiences across digital channels and physical stores.

Learn how to transform your retail customer experience into your competitive edge.


  • A CX conversation with Aesop, an Australian luxury cosmetics brand that produces skincare, haircare and fragrance products
  • Conversational services and personalisation that make a difference
  • Product demos, including Zendesk's newest advanced AI features powered by Open AI
  • Customer stories, featuring Bloom & Wild and Furlenco
  • Q&A with Zendesk experts

Our speakers

Doreen Ooi

Global Capability & Quality Manager, Aesop

Irene Arieputri

Senior Solution Consultant,


Felicity Scheltinga

Senior Principal Customer Success Manager, Zendesk

See how these retail leaders are delivering exceptional shopper experiences

Rich conversational experiences with messaging

Provide omnichannel support 

Deepen your relationship with customers by meeting them where they are 

Build for productivity

Leverage automations, self-service, and AI to follow your shoppers’ full journey

Agility for your business

Integrations provide a more seamless experience, without ever leaving the Zendesk interface

See how Zendesk products can fit your shoppers’ needs

Easily connect Zendesk with your other systems