BigCommerce by agnoStack

eCommerce Support for Zendesk

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BigCommerce support for Zendesk

agnoStack™ BigCommerce Support is THE leading BigCommerce integration app for Zendesk. The only true enterprise integration for BigCommerce - rated one of the Top Zendesk Apps!

No more shuffling between apps. agnoStack™ now makes it possible to Search, Modify and Create Orders and Access Real-time Commerce, Shipping and Payment Data directly inside Zendesk.

Now offering CartCollab(SM), an entirely new way for agents to share carts and collaborate with customers.

See agnoStack in action

For step-by-step instructions on how to configure the application, please see our Onboarding FAQs.

CORE FEATURES

BigCommerce by agnoStack™ is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents.

Customer order history*

Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.

Order basics/details*

Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.

Order search/filter/sort/lookup*

Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.

Pin ticket order*

Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.

Refunds Processing*

Allow agents to process full, item-level and partial refunds (depending on platform).

Advanced Macros*

Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.

Customer Insights*

Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.

Order Capture/Rapid Re-Order*

Perform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a fully PCI-compliant checkout flow.

\ * Denotes Paid Features. Detailed pricing and tiers can be found at agnostack.com/pricing.


Customers always first, including ours

If something is broken, you're missing a feature or think something could be improved, we'd love to hear from you! Contact us any time at support@agnostack.com. We're here for you.

Always Optimizing

We've got a laundry list of features on our roadmap and look forward to continuing to improve your support experience as we grow!

We will continue to add additional eCommerce platforms (Salesforce Commerce Cloud) as well as additional shipping and payment integrations in coming months.


Learn More

Learn more about agnoStack™ at agnostack.com. See all of our eCommerce apps.

Give us 30 minutes and we'll blow your business' mind. Schedule a demo today.

Platform agnostic to grow with you from day 1 to day 100

"agnoStack™ Omni-Channel Commerce" now available for: Shopify, BigCommerce, Magento 2/Adobe Commerce Cloud, Magento 1, ElasticPath, CommerceTools, and WooCommerce at: agnoStack Omni-Channel Commerce!

App details

Works with
Support
Installs
50+
Author
agnoStack
Version
5.3.1
Price (USD)
Free to install
See pricing details

Apps install directly into your account

What people are saying

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