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Zendesk Roadshow UK & Ireland
Available On-Demand
This series of virtual events, hosted in collaboration with MyCustomer and Computerworld, invites CX professionals to join us for the latest on customer experience trends and insights in our topsy-turvy world.
There are four sessions to register for. Scroll down for details.
Speakers
About
The Zendesk Virtual Roadshow for the UK & Ireland, hosted in collaboration with MyCustomer and Computerworld, invites business leaders and industry experts to answer the big questions facing organisations today. You’ll learn how to maintain seamless experiences, work towards a 'new normal', and hear from brands that are thriving in the face of adversity.
We can’t meet in person this time around, but we look forward to gathering online. Join us from your home office, coffee shop, or socially distanced setting of choice.
Event 1
Five Big Bets for the Future of CRM
On-Demand
Adrian McDermott, President of Products at Zendesk, has some bold ideas on the future of CX and what it will look like. Join him, Prelini Udayan-Chiechi—Vice President, Zendesk EMEA and Pat Phelan, Chief Customer Officer, GoCardless—to check out the big bets on AI, self-service, messaging and how to “turn data into your superpower.”
Learn how CX is changing in the region and discover the approach our customers are taking.
Event 2
Prepare for the Future of CX
On-Demand
This virtual roundtable, hosted by MyCustomer’s editor, Chris Ward, discusses the future of CX in our shifting world. Join us to hear why CX leaders must adapt to new environments and customer mindsets, and why organisations need to realign CX strategies and technologies.
Joining Chris Ward on the panel is:
- Olivia McMillan, Director of Customer Success, Zoopla
- Andy Eadle, Director of Customer Service, Shell Energy
- Dan Bailey, VP EMEA, Zendesk
- Peter Massey, CX influencer and thought leader
Event 3
Fintech & High Growth Tech: Business as (Un)usual
On-Demand
This session, moderated by Scott Carey, editor of Computerworld, one of the longest standing and most influential tech publications in the world, brings together leading Fintech organisations to discuss the key CX trends and challenges facing the industry, during and post COVID-19, and how to overcome them.
Joining Scott Carey on the panel is:
- Pat Phelan, Chief Customer Officer, GoCardless
- Jason Maude, Chief Technology Advocate, Starling Bank
- Cosmin Uciu, Head of Member Support at Tide Business Banking
- Janine Hirt, Chief Operating Officer, Innovate Finance
- Celine Maher, VP UK&I, Zendesk
Event 4
Messaging: Fast Response, High Satisfaction
On-Demand
In our final session, our Sunshine Conversations team explores how you can unify customer interactions from messaging and social platforms like Whatsapp and Facebook Messenger into a centralised conversation, and the positive impact this has on the customer experience.
Join Zendesk's Arnaud Lousse, Sulaiman Sarwear and Stephen Ujfalussy as they demonstrate how to build interactive messaging experiences that deliver conversational business at scale.
