After a successful first European tour, Zendesk is going back on the road to help more companies become support superstars. This time, we’re adding two additional half-day sessions to our previous one-day bootcamp class, as well as hitting a few new locations, including South Africa! The sessions are for everyone–even those who attended the bootcamp the last time around–and are taught by Zendesk trainer extraordinaire, Stafford Vaughan. Descriptions and schedule below:
Bootcamp (full day) - Time-effective one-day overview that sold-out last November, back by popular demand. Helps anyone trialing or running a Zendesk help desk to really get it humming, singing and dancing.
NEW Support Analytics Masterclass (half day) - Heads of customer support and Zendesk administrators will learn benchmarking, measuring and customer care KPI best practices to wow you peers with managment acumen.
NEW Social Customer Care Masterclass (half day) - Support managers and heads of social media, PR and customer care will learn the do’s and don’ts of social techniques and training tools for managing customer service through Twitter and Facebook.
Bootcamp – Monday, 26 March
Johannesburg (Registration TBA)
Bootcamp – Friday, 30 March