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Tip of the week: make your email look more like email

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Tip of the week: agent collision detection

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Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

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Forrester Names Zendesk a 'Strong Performer'

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Customer service management: Key benefits and strategies

Get customer service management right to improve employee retention and customer loyalty.

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Being polite and having good manners might seem easy: When someone does something nice, you say…

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Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

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Maintain accountability with one simple move

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Welcome Zopim

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Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

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Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.