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Article
3 min read
Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article
13 min read
How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
Article
Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
Article
1 min read
Bridging the omnichannel customer service gap [infographic]
As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…
White Paper
1 min read
Omnichannel customer service report
Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…
White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
4 min read
The 5 most successful Shark Tank deals and what you can learn from them
While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.
Article
2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
Article
2 min read
Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article
8 min read
8 tips for building a thriving help center
Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.
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