AI and automation
From bots to intelligent workflows, see how AI is transforming business.
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White Paper
4 min read
Shaping the future of service operations with Zendesk’s workforce engagement management solutions
Discover how Zendesk’s workforce engagement management solutions can help organizations improve their service operations.
Article
9 min read
What is AI as a service (AIaaS)? A beginner’s guide for 2024
What is AI as a service?
Article
9 min read
Intelligent automation (IA) benefits, components, and examples
Olivia is a customer service agent at a bustling, understaffed customer service department.
Article
3 min read
The AI-powered future of CX and EX is here—let us be your guide
The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Article
1 min read
AI call center: A complete guide
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Article
4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Article
5 min read
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
Article
1 min read
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
Article
5 min read
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
Article
2 min read
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
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