Skip to main content

AI and automation

From bots to intelligent workflows, see how AI is transforming business.

Latest stories

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

Podcast
1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Infographic

How to use AI to reduce service costs in manufacturing

Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

How manufacturers can cut service costs with AI and automation

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

Article
3 min read

How to cut retail customer service costs with artificial intelligence

Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.

Article
6 min read

Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Article
2 min read

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

The best things in life are free

Like our demos.

White Paper

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Article
5 min read

Here’s why AI is the key to more empathetic customer experiences

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.

Article
3 min read

Get down to brass tacks on AI, customer experience

Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.

Introducing the world’s most complete CX solution for the AI era

Article
4 min read

Era of intelligent CX: Zendesk to unveil new AI capabilities

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

Article
5 min read

The role of AI in making CX more accessible and inclusive

Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.

Infographic

AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

Article
6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

Agent tips

Article
2 min read

Experience the future of Zendesk AI at Relate

Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.