Customer support
Tips to set agents up for success and deliver better customer service.
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1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
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Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article
2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
Article
1 min read
Forrester Names Zendesk a 'Strong Performer'
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
Article
12 min read
Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
Infographic
1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Article
3 min read
Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
Article
2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
Article
1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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