Customer support
Tips to set agents up for success and deliver better customer service.
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3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
11 min read
10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
White Paper
2 min read
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Article
19 min read
Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
Article
2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
Article
1 min read
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article
34 min read
33 customer service interview questions and answers to identify outstanding talent
Our list of the best customer service interview questions and answers can help you build your dream team.
Article
3 min read
Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article
13 min read
How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
White Paper
1 min read
Omnichannel customer service report
Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…
White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
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