Zendesk and CRMs – The Total Package

By 7 Comments

Zendesk is a fantastic customer support tool, but in order to use it you first need customers. For that, many of our customers use a customer relationship management (CRM) tool, which they integrate with Zendesk to help keep sales and support on the same page.

What is a CRM?

CRM software is used predominantly by sales and marketing divisions to keep track of interested parties’ details and follow-up with them periodically. (The exact functionality varies by vendor and use case.) CRMs are a must for any company that calls on customers, because they help provide insight on the sales cycle.

Zendesk’s tool of choice, and perhaps the best known in the industry, is Salesforce.com. But there are many other available solutions that integrate with Zendesk, including:

- HighRise (by 37signals)

- SugarCRM

- BatchBook

- GetSatisfaction

- NetSuite

- Solve360

- Tactile CRM

Now Featuring…

Starting this week, we’re featuring a different CRM integration each month until we run out of CRMs. So check back periodically to get information or click the “CRM” tag at the bottom of each post.

  • http://twitter.com/edocr edocr

    Excellent idea. It would be good to learn how different CRMs work with Zendesk. 

  • Mike365

    Will you be adding http://www.nutshell.com

    • http://www.zendesk.com Dave, Zengage Editor

      Hi Mike. It’s not currently in the plan, but it looks like a great product!

    • http://twitter.com/cybersmithofwc Cybersmith

      How about Dynamics CRM?

  • http://www.zendesk.com Dave, Zengage Editor

    Not currently. All our integrations are listed in the page linked above.

    Thanks,
    Dave

  • Anonymous

    Will you be adding Microsoft CRM?

  • http://www.zendesk.com Dave, Zengage Editor

    Not yet, unfortunately.