Industries
Find resources personalized to your industry to stay on top of the latest CX trends in banking, retail, technology, and more.
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Latest stories
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Article
1 min read
Top 5 retail trends to watch for in 2024
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Article
13 min read
The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.