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Quality assurance: An essential and definitional guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

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The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

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New integrations springing to life

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

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Quality monitoring: Crucial best practices

Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.

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Customer experience manager: Role, skills, salary, and more

Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.

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What's new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

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Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner

Here’s how to make the most of your partnership with Zendesk.

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The customer experience jackpot: How Zendesk is winning big with AI

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.

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