Best practices
Strategies, how-tos, and ideas to inspire you.
Quality assurance: An essential and definitional guide
Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Latest stories
Article
7 min read
New integrations springing to life
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
1 min read
Quality monitoring: Crucial best practices
Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.
Article
7 min read
Customer experience manager: Role, skills, salary, and more
Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.
Article
4 min read
What's new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
Article
4 min read
Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner
Here’s how to make the most of your partnership with Zendesk.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.