Related Tickets by Custom Field
Show a list of tickets with the same Custom Field value as current ticket
About this app
A Zendesk app that shows a list of tickets that have the same Custom Field(s) value(s) as the current ticket being viewed. Custom Field(s) to be used are configuration parameters of the app.
Dettagli app
Istruzioni per l’installazione
Get custom_field id you want to use as reference from Settings -> Ticket Fields and introduce it at app configuration form. You can also use the word 'requester' as 'id' if you want to get tickets submitted by the same person.
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