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Zendesk enhances conversational experiences with proactive messages
- New features offer customer experience (CX) teams more timely and personalized conversations with customers, helping to increase loyalty and generate revenue
- Messaging platform also now HIPAA-enabled, with all messaging capabilities included in core Suite product
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Press releases
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January 18, 2023
Immersive CX is the new way to win and keep customers -
November 22, 2022
Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk -
October 19, 2022
The Zendesk Foundation announces first inaugural Impact Awards recipients -
September 14, 2022
Zendesk launches new customer sentiment and intent functionality powered by machine learning -
September 8, 2022
Rising customer expectations makes “exceptional” the new service baseline
