We also have Zendesk email integration allowing to set up reply to reviews feature without installation in a couple of clicks! Check it out on https://appfollow.io/zendesk and try our free fully premium plan.

Here is a video instruction on how to install the integration https://youtu.be/bQOFFOvys80

For new users:

Setup a quick registration. You need work email.
Install a native app "App Store and Google Play Reviews" by AppFollow.
Open Channel Integrations in settings & click "Add account".
Enter your corporate email or email from your AppFollow account in the pop up below.
Add the link to your app on App Store & Google Play.
For iTunes Connect use your email (Apple ID) & password. It is important that you have a Customer Support role at least and don’t have 2FA. Step by step guide is here: https://help.appfollow.io/integrations/reply-to-ios-reviews-with-itunes-connect-integration
For Google Play Console use: clientid, clientsecret & authorize in Google account. It is a must that you have access to Reply to reviews option. Step by step guide is here: https://help.appfollow.io/integrations/reply-to-android-reviews-with-google-play-console-integration
Setup filters according to keywords, user’s rating, word’s length. Use "Import history" if you never replied to reviews before. It will load all reviews that your app has.
Click "Save" & we’re done here!

If you’re thinking of changing your settings, that’s what you need to do:

Click settings in Zendesk menu
Choose Channel Integrations
Choose AppFollow in the list of all integrations
You will be redirected to the Accounts page
Create a new integration (for new app or new filter) or edit the current one (the data will be the same as while creating a new account)
Click "Save" & it is done!

Start using Zendesk app for free. Your trial will be available for 10 days.

Check our Help Center for the details: https://help.appfollow.io/integrations/setup-your-zendesk-app.

If you have any questions or suggestions, please contact us at help@appfollow.io.

We’re always here to help.

Happy tracking!

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