Support teams from leading companies like Glovo, Epic Games, Grover, and Wise use Klaus to drive revenue through excellent customer service.

Leverage AI to pinpoint & fix gaps in your service before they become a problem. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and countries. Collect more customer feedback through a fully customizable AI-powered CSAT survey solution.

Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews.

Klaus users report:

Time spent on QA cut down by 70%
Onboarded new support reps 2x faster
Boosted CSAT survey response rate to 30% and beyond

It’s the only true plug & play solution out there, offering instant access to AI-powered insights.

Our purr-ific features (for Zendesk, Intercom app stores and alike):

Automate & scale your QM processes
Standardize conversation reviews and achieve 100% coverage with AutoQA
Using AI to pinpoint problematic cases and what needs your attention
Automatic conversation sampling and discovery: know what to look for and review conversations that stand out for your team
No more spreadsheets – ensure consistency with automatic review assignments
Get rid of manual admin work and automate support QA operations
Review conversations where they happen with Klaus’ Browser extension

Spend less time on questionable results

Keep track of real-time KPIs and identify top and low-performers
AI-enhanced trends & insights to improve and fine-tune on the department, team, and individual level
Centralized data and standardization without losing out on personalization
Boost response rates with customizable CSAT surveys and AI-powered analytics, so you know what drives customer loyalty / Boost response rates and written feedback with Klaus’ customizable CSAT solution

Engage your agents through continuous feedback & targeted coaching

Track Internal Quality Score (IQS) & CSAT across support reps & teams
Close the feedback loop with regular 1-1s and coaching sessions
Collaboratively reinforce knowledge and maintain a high standard of customer support
Accelerate onboarding of new support reps

Happy Klausing! 🐱

➡️ Go to www.klausapp.com to learn more.

Klaus

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