This app will require you to have a Zendesk Suite Professional or Enterprise license. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help.

This app enables your agents to send Proactive WhatsApp messages right from the ticket detail screen, deliver bulk WhatsApp messages to customers in an Excel File, and integrate proactive WhatsApp messages into macros, triggers and automations.

This enterprise class app:

Sends immediate and scheduled WhatsApp Proactive messages.
Supports multiple phone lines and users.
Sends bulk WhatsApp messages using Excel and .csv files.
Solves the Facebook 24h response limit issue.
Integrates seamlessly with Zendesk Support and Zendesk Sell.
Features Spanish, English and Portuguese languages.

Add WhatsApp Proactive Messaging into your workflows

Start WhatsApp conversations and track them.
Avoid the 24h response limit from Facebook.
Send WhatsApp messages with videos, documents, images, customized headers and footers, action buttons, etc.
Add Proactive WhatsApp notifications to new or existing conversations and to different recipients within the same ticket.
Send WhatsApp messages using Zendesk Support Macros.
Send WhatsApp messages programatically using our API.
Leverage triggers and automations to send WhatsApp messages.
Send Bulk WhatsApp messages from excel or csv files.
Schedule your WhatsApp message deliveries.
Create WhatsApp templates without accessing the WhatsApp administrator.

All with zero coding.

Track your conversations

Monitor your messaging activity in real time using Zendesk Support Views and Zendesk Explore Reports.
Get notified instantly if a notification cannot be delivered.
Get your tickets updated with internal notes about message delivery results.
Visualize and download your notification data.

One last thing

Set up WhatsApp campaigns and automations as you would do with email in Mailchimp or Moosend.

How it works

Create your WhatsApp templates directly in this App, and immediately use them: * By uploading Excel files * By using the ticket sidebar app * By setting up triggers, automations, macros, and bots. * By using our API.

Developed by Respira Internet.

WhatsApp Connector by Respira

Dettagli app

Cosa si dice in giro

5.0

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