The CX leader’s guide to adopting and scaling AI

In this step-by-step playbook, you’ll gain the practical guidance and resources you need to design a clear roadmap to launch or advance your AI journey.

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AI Masterclass worksheets

Worksheet 1

Building an AI adoption plan

Assess your company’s AI maturity, identify where to start or expand your efforts, and get ready to launch.

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Worksheet 2

Scaling with AI agents

Evaluate your automation coverage and knowledge base, determine where to drive immediate value, and develop a plan to scale with AI agents.

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Additional Resources

Report

Zendesk AI Effect Report

Report

Forrester: The Total Economic Impact™ of Zendesk

On-Demand

Vimeo automates 35% more conversations with AI Agents

Demo

Zendesk AI Agents in action

Access AI Masterclass anytime, anywhere

Get expert guidance and real-world examples to help you adopt AI, scale automation with AI agents, and drive impact across your CX team. Now available on demand.

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