A cloud-based Workforce Management solution for Zendesk

Monet Software is a global provider of a cloud-based Workforce Management solution that enables contact centers and help desks to elevate customer experience, improve agent productivity, identify performance gaps, and empower their workforce to deliver an outstanding and efficient customer service.

Monet Workforce Management (WFM) features a seamless integration with Zendesk enabling businesses to optimize contact center resources and provide a unified omnichannel customer service.

Monet WFM includes the following modules:

Omnichannel data collection from Zendesk and from various ACD/Contact Center Infrastructure providers
Forecasting
Long-Term Forecasting
Scheduling
Agent communication
Intra-day management
Real-time agent adherence
Agent Performance Analytics

Business Benefits:

Improves forecasting
Improves Agent Adherence and Utilization
Optimizes omnichannel support
Provides accurate reporting
Increases services levels
Reduces operational costs

The Monet Software Advantage:

True cloud Solution that runs on AWS
Quick adoption & affordable implementation
Sophisticated solution, yet easy to use
Excellent Customer Service
Seamless integrations to Zendesk and various ACDs/Contact Center Telephony Infrastructure providers

Monet Workforce Management

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