The Zendesk Benchmark

Measure and improve your customer support

Take advantage of the Zendesk Benchmark: data-driven reporting tools that make it easy to measure and improve your customer satisfaction.

The Zendesk Benchmark combines support data from over 16,000 participating Zendesk customers. This data is a global, up-to-date source of customer support knowledge. And Benchmark reports are built into your Zendesk, so quantitative insight is always close at hand.

Use the Zendesk Benchmark to measure your support quality on several metrics, compare your company to your competitors, and discover new strategies to raise your customer satisfaction.

Who Knew

Compare yourself

  • 81%
  • 2.4hrs
  • 559

Industry:

IT Services

95%
28.2hrs
181

Compare benchmark to.../p>

    Industry

    • IT
    • Education
    • Entertainment
    • Finance
    • Healthcare
    • Web Hosting
    • Manufacturing
    • Marketing
    • Media & Telecom
    • Govt & Nonprofit
    • Support Services
    • Real Estate
    • Retail
    • Social Media
    • Software
    • Personal Services
    • Travel
    • Web Apps
    • Other

    Target Audience

    • Businesses
    • Consumers
    • Internal

    Company Size (# of Employees)

    • 1-9
    • 10-99
    • 100-499
    • 500-4999
    • 5000+
 
Last updated: May 07, 2014