Zendesk for customer service

The complete customer service solution

Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

Benefits

Quality service, made simple

Fast, personalised support on any channel

Give your customers the responsive support they expect – through email, voice, messaging or social media. Scale your team’s capabilities with AI assistance that’s always available, while our agent workspace helps agents efficiently manage and respond to every conversation.

Agents work smarter, not harder

Easily automate repetitive tasks

Get insights that lead to action

Customer stories

“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one.”

Anastasia Parris

Marketing Operations Manager, Rain

Read customer story

Explore service features

AI agentsAutomate 80% or more of interactions.AI and automationSolve customer issues faster with AI.Help centreLet customers serve themselves Messaging and live chatOffer instant support across web, mobile and social media.VoiceMake it easier to scale and maintain voice with AI.Analytics and reportingTurn data into insights you can take action on.TicketingTrack, organise and solve all your tickets Routing and intelligenceSend tickets to the best agent for the job.Agent workspaceSee your customer data in one place.Quality assuranceImprove the quality of all interactions, including those with AI agents.Workforce managementOptimise agent staffing and performance.Data privacy and protectionKeep customers safe.PlatformCustomise your workflows, data and workspace.IntegrationsBring your daily systems into Zendesk.

Take a quick tour

Join the world’s leading service teams. Our customer service solution provides everything you need to deliver exceptional support and effective resolutions, ensuring a seamless experience for your team and your customers.