Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
Latest stories
Article
4 min read
Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse
Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.
Article
1 min read
Free customer persona templates and examples
A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.
Article
12 min read
20 chatbot templates to improve your CX in 2024
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
3 min read
OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million
Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
Article
4 min read
How bootstrapping paved the way for a $125M growth investment in Slice
Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.
Article
3 min read
How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy
The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.
Article
3 min read
Auth0’s Eugenio Pace on understanding your target persona
The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.
Article
3 min read
Achieving rapid growth through word of mouth with Immad Akhund
The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.
Article
2 min read
Deel’s Alex Bouaziz on how to pivot with conviction
The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.
Article
3 min read
Outreach’s Manny Medina on why you should stay close to your customers
Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Article
2 min read
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Article
4 min read
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
Schuck shares his top tips and growth strategies that helped propel his company to success.
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