Tools and media

Article
10 min read

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

Article
10 min read

Creating a sell sheet: Sell sheet examples, template, and design

A sell sheet can pitch your product to hundreds of prospects at the touch of a button—if it’s designed well. Here’s how to create one that gets results.

Article
9 min read

How to write a sales plan: Types, template, and tips

A sales plan helps you outline sales strategies and goals, identify resources, and set a budget so you can pack your pipeline with high-quality leads.

Article
23 min read

Cold calling scripts: 14 examples, templates, and tips

Cold calling scripts can help you get more leads and reach sales goals. Get tips on how to write effective scripts, and start crafting your own with our free templates that actually work.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Best practices for conversational customer service

Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.

Article
13 min read

What is a sales funnel? Strategies on how to create one (+ examples and templates)

A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.

Article
15 min read

What are customer profiles? A complete guide, examples, and free templates

Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.

Article
8 min read

Customer service philosophy: How to create one + free template

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

Article
12 min read

The 4 types of communication styles in the workplace + quiz

Different types of communication styles exist in every workplace. Learn how to identify communication patterns and collaborate more effectively with teammates.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
12 min read

25 essential customer service skills to develop in 2024

Read our list of the most important customer service skills for cultivating excellent CX, and utilize our templates to seamlessly incorporate these skills into your resume.

Article
29 min read

How to deal with angry customers: 17 tips, templates, and examples

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Article
20 min read

What is customer satisfaction? Definition + importance

Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success—and the reason some fail.

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26 min read

52 effective sales email templates (+ writing tips)

Increase your chances of success with these sales email templates that cover every stage of the pipeline, from prospecting to closing.

Article
15 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Article
10 min read

Customer reviews: How to get and use them [+ templates]

Most of your customers read reviews before deciding to purchase a product or service. Here's how to get more customer reviews that convince people to buy.

Article
11 min read

30 customer success interview questions for manager candidates

Want to build the team of your dreams? Here are the customer success manager interview questions you've got to ask.

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.