It seems everyone is on Facebook—your friends, your co-workers and certainly your customers. People are following their favorite brands and companies and looking for support right there on Facebook. Zendesk for Facebook turns wall post conversations and page messages into tickets, making it easy to capture and track your communication. And your support team can respond back to customers in Facebook without having to leave Zendesk, so it’s simple to engage and satisfy your customers.
Gilt Groupe Loves It
“Being able to manage Facebook Private Messages and Wall Posts has made keeping track of all incoming contacts efficient and streamlined. Knowing that we can keep an eye on Zendesk to access our social media requests instead of constantly tab switching is a big bonus for our whole team and makes our lives easier.”
Provide comprehensive support
Zendesk now allows you to monitor Facebook and Twitter, the two most popular social channels where your customers are active and interacting, allowing you to proactively respond to customer support and satisfaction issues before they become bigger problems.
Easy to set up and easy to use
Set up Zendesk for Facebook in just minutes, and start turning your company’s wall post conversations and page messages into tickets. Agents can respond to tickets from within Zendesk, without having to log into Facebook.
Gather feedback in one ticket
All comments in a wall post conversation are included in the same ticket. Make an announcement on your Facebook wall, and watch all of the customer comments pour into the Zendesk ticket – then share the feedback you’ve collected with other stakeholders at your company.
What our customers are saying
“A large group of our of our special needs community lives on Facebook, and, we can now provide much more comprehensive support by monitoring and responding to their posts on our wall. Zendesk for Facebook has allowed us to serve more users more effectively than we ever could before. And best of all, we can focus on helping our members without needing to be too technical—we love it!”
“Zendesk’s social media integration helps HootSuite clients provide even more responsive assistance to their customers. By monitoring relevant content, we can quickly identify problems and seamlessly create trackable tickets—all without leaving the HootSuite dashboard.”