Poke your help desk

Put Facebook to work for your business

It seems everyone is on Facebook – your friends, your co-workers, and certainly your customers. And with increasing volume, people are often forgoing traditional service channels and looking for help and support right within Facebook. Fortunately, Zendesk has the answer for engaging these customers. Zendesk for Facebook turns wall post conversations into tickets, making it easy to capture, track and respond to your customers no matter where they are – even on the world’s most popular social networking site.

SNApps4Kids Loves It

A large group of our of our special needs community lives on Facebook, and, we can now provide much more comprehensive support by monitoring and responding to their posts on our wall. Zendesk for Facebook has allowed us to serve more users more effectively than we ever could before. And best of all, we can focus on helping our members without needing to be too technical – we love it!

– Sami Rahman. Co-Founder

Highlights

Provide comprehensive support

Zendesk now allows you to monitor Facebook and Twitter, the two most popular social channels where your customers are active and commenting, allowing you to proactively respond to customer support and satisfaction issues before they become bigger problems.
Easy to set up and easy to use

Set up Zendesk for Facebook in just minutes, and start turning your company’s wall post conversations into tickets. Agents can respond to tickets from within Zendesk, without having to log into Facebook.
Gather feedback in one ticket

All comments in a wall post conversation are included in the same ticket. Make an announcement on your Facebook wall, and watch all of the customer comments pour into the Zendesk ticket – then share the feedback you’ve collected with other stakeholders at your company.