See what they see
Remote support integrated with Zendesk ticketing
Now you can combine remote support from LogMeIn Rescue and ticketing workflow from Zendesk to deliver fast, reliable support for PCs, Macs, and smartphones. Let your support team collaborate with customers in real time to quickly diagnose and resolve issues.
Support Solutions loves it
“For Support Solutions, LogMeIn Rescue for Zendesk seamlessly integrates two of the most important tools used by our business. This integration helps us diagnose and resolve issues faster and improves our customer satisfaction significantly. Additionally, having the LogMeIn Rescue session information within the Zendesk ticket allows us to easily identify those customers who needed a visual walk-through for their issues. In turn, we are able to offer targeted training in order to reduce the amount of future support requests.”
Highlights
-
Boost agent productivity
Increase first-call resolution rates and reduce handling times by allowing agents to access LogMeIn Rescue’s powerful remote diagnostic and remote control capabilities.
-
Satisfy customers completely
LogMeIn Rescue for Zendesk lets your customers easily share their screens with your support team, quickly resolve issues and avoid downtime. Your customers will love you for it.
-
Leave no data behind
Capture, track, escalate and communicate issues to both internal and external stakeholders. Document the full history of your support interactions for future reference, including session metadata such as timestamps and chat logs, as well as custom fields and survey results.
>
Sample the goods!
MORE COOL FEATURES
Seamless sharing
Pass tickets across Zendesks more easily
WordPress integration
Comments aren't just comments anymore
Zendesk Voice
Exceptional phone support in minutes
Zendesk for Salesforce
Close your customer loop from sales to support
Sign up for a free trial
SIGNUP FOR A FREE TRIAL
STARTER
REGULAR
PLUS+
ENTERPRISE
All trials start on the Plus+ plan where you'll get the best overview of product features.
You're just a few seconds away from starting a transformation to better customer service.
We do not share your information with anyone!