Events
Our events are the best part of your work day. We host trainings, webinars, and conferences that you’ll actually want to stick around for.
What’s New at Zendesk
Virtual event
We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.
Top picks
These events are making waves. Don’t miss ’em.
-
30 SepCX Moment with LEGO’s Christian Majgaard
Virtual event
Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.
-
29 SepZendesk Training Day: Explore
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
23 Sep
CX Moment with The Boston Globe
Virtual event
Learn how The Boston Globe uses Ada, Zendesk, and other tools to up-level their CX strategy to drive value for the business.
Virtual events
Webinars
Upcoming
-
12 Aug–31 DecCustomer Success Live – EMEA
Online | Weekly sessions
A unique opportunity to speak directly to other Zendesk users in a conversation facilitated by our Customer Success team. Join us to discuss your CX strategy and discover best practices from peers.
Register -
28 SepCoffee Break: How to create the best customer experience
Online | 10AM (BST)
Grab a warm cup of coffee and join us for this quick session where we’ll be sharing top tips on how to create the best customer experience.
Register -
29 Sep
Zendesk Training Day: Explore
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
30 Sep
CX Moment with LEGO’s Christian Majgaard
Virtual event
Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.
Register -
06 Oct–07 OctCX Management Summit
Online
Find out how you can deliver on new customer expectations, during our expert talk at this years CX Management Summit. We are looking forward speaking to you.
Register -
07 Oct7 steps to a successful implementation
Virtual event
Have you recently started on Zendesk? Or are you a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.
Register -
13 Oct
Prioritizing tickets within Support – CS Live
Virtual event
Adding automation to your ticket prioritization can remove manual processes within your workflow. Let our CSMs guide you through recommendations for different approaches to ticket prioritization.
Register -
13 OctCX Discoveries: Decoding customer service
Online | 9:30 - 11:00 BST
On October 13th, join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.
Register -
20 OctPromoting self-service – CS Live
Virtual event
According to Forrester, 76% of customers prefer to find their own answers. If you have an existing knowledge base but are interested in how to better promote your content, join us!
Register -
03 Nov
Zendesk Training Day: Guide
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
04 Nov
Zendesk Training Day: Explore
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
09 Nov11월 9일 Zendesk 실습 웨비나
Virtual event
Zendesk 소개와 함께 통합티켓관리, 헬프센터, 라이브 채팅, 콜센터 소프트웨어 등 핵심 기능 설정 및 기본 기능을 실습합니다.
Register -
10 Nov
Zendesk Training Day: Support
Virtual Event | APAC
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
11 Nov
Zendesk Training Day: Explore
Virtual Event | APAC
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
16 Nov
Zendesk Training Day: Support
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
17 Nov
Support Administrator Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
Register -
17 Nov
Zendesk Training Day: Support
Virtual Event | EMEA
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
18 Nov
Zendesk Training Day: Explore
Virtual Event | EMEA
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register
Check back soon–we're always planning new events.
On demand
-
A CX Moment Series
Virtual events
Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.
Watch now -
Top Tips: For better customer service
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
Watch now -
Top Tips: For staying connected to your customers
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
Watch now -
Zendesk Roadshow Africa
Online
We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.
Watch now -
SMB Benchmark 2020: Adapting to Rapid Change – UKI
Online
Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.
Watch now -
Free Certification Information Webinar
Virtual Event
Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!
Watch now -
Top Tips: For scaling your business in a changing world
Virtual event
Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.
Watch now -
Ready to become a CX Champion with Zendesk?
Virtual Event
Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.
Watch now -
The Roundtable responds to your questions
Virtual Event
We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.
Watch now -
SaaStock EMEA Virtual Conference
Virtual
Zendesk Startups Team is proud to be the Startup Program Sponsor for SaaStock EMEA Virtual Conference 2020. Swing by our virtual booth during the conference week to see how we are giving startups six
Watch now -
Go From CX Starter to Champion
Tokyo, Japan
ー ニューノーマル時代のカスタマーサービスへ ー
Watch now -
How to raise your CX game
Virtual event
Hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.
Watch now -
Zendesk Virtual Booth
Virtual booth
Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.
Watch now -
2021 CX Trends: Europe, Middle East & Africa
Online
Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.
Watch now -
2021 CX Trends: United Kingdom and Ireland
Online
Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.
Watch now -
Zendesk x Pop-Up Magazine
Virtual event
Zendesk partnered with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.
Watch now -
A CX Moment with Duncan Wardle
Virtual event
Join us to hear from Duncan Wardle, former Head of Innovation and Creativity at Disney. His creative process will help you uncover fresh thinking, team innovation, and disruptive ideas for your own co
Watch now -
Let’s talk change, with CX leaders
Virtual Event
This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.
Watch now
Check back soon–we're always planning new events.
Webinars
Knowledge awaits. Stream our past webinars from your desk, couch, or favorite coffee shop.
Upcoming
On demand
-
12 Aug–31 Dec
Customer Success Live – EMEA
Online | Weekly sessions
A unique opportunity to speak directly to other Zendesk users in a conversation facilitated by our Customer Success team. Join us to discuss your CX strategy and discover best practices from peers.
Register -
28 Sep
Coffee Break: How to create the best customer experience
Online | 10AM (BST)
Grab a warm cup of coffee and join us for this quick session where we’ll be sharing top tips on how to create the best customer experience.
Register -
29 Sep
Zendesk Training Day: Explore
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
30 Sep
CX Moment with LEGO’s Christian Majgaard
Virtual event
Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.
Register -
06 Oct–07 Oct
CX Management Summit
Online
Find out how you can deliver on new customer expectations, during our expert talk at this years CX Management Summit. We are looking forward speaking to you.
Register -
07 Oct7 steps to a successful implementation
Virtual event
Have you recently started on Zendesk? Or are you a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.
Register -
13 Oct
Prioritizing tickets within Support – CS Live
Virtual event
Adding automation to your ticket prioritization can remove manual processes within your workflow. Let our CSMs guide you through recommendations for different approaches to ticket prioritization.
Register -
13 Oct
CX Discoveries: Decoding customer service
Online | 9:30 - 11:00 BST
On October 13th, join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.
Register -
20 Oct
Promoting self-service – CS Live
Virtual event
According to Forrester, 76% of customers prefer to find their own answers. If you have an existing knowledge base but are interested in how to better promote your content, join us!
Register -
03 Nov
Zendesk Training Day: Guide
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
04 Nov
Zendesk Training Day: Explore
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
09 Nov11월 9일 Zendesk 실습 웨비나
Virtual event
Zendesk 소개와 함께 통합티켓관리, 헬프센터, 라이브 채팅, 콜센터 소프트웨어 등 핵심 기능 설정 및 기본 기능을 실습합니다.
Register -
10 Nov
Zendesk Training Day: Support
Virtual Event | APAC
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
11 Nov
Zendesk Training Day: Explore
Virtual Event | APAC
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
16 Nov
Zendesk Training Day: Support
Virtual Event | AMER
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
17 Nov
Support Administrator Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
Register -
17 Nov
Zendesk Training Day: Support
Virtual Event | EMEA
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register -
18 Nov
Zendesk Training Day: Explore
Virtual Event | EMEA
Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.
Register
Check back soon–we're always planning new events.
-
A CX Moment Series
Virtual events
Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.
Watch now -
Top Tips: For better customer service
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
Watch now -
Top Tips: For staying connected to your customers
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
Watch now -
Zendesk Roadshow Africa
Online
We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.
Watch now -
SMB Benchmark 2020: Adapting to Rapid Change – UKI
Online
Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.
Watch now -
Free Certification Information Webinar
Virtual Event
Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!
Watch now -
Top Tips: For scaling your business in a changing world
Virtual event
Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.
Watch now -
Ready to become a CX Champion with Zendesk?
Virtual Event
Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.
Watch now -
The Roundtable responds to your questions
Virtual Event
We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.
Watch now -
SaaStock EMEA Virtual Conference
Virtual
Zendesk Startups Team is proud to be the Startup Program Sponsor for SaaStock EMEA Virtual Conference 2020. Swing by our virtual booth during the conference week to see how we are giving startups six
Watch now -
Go From CX Starter to Champion
Tokyo, Japan
ー ニューノーマル時代のカスタマーサービスへ ー
Watch now -
How to raise your CX game
Virtual event
Hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.
Watch now -
Zendesk Virtual Booth
Virtual booth
Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.
Watch now -
2021 CX Trends: Europe, Middle East & Africa
Online
Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.
Watch now -
2021 CX Trends: United Kingdom and Ireland
Online
Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.
Watch now -
Zendesk x Pop-Up Magazine
Virtual event
Zendesk partnered with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.
Watch now -
A CX Moment with Duncan Wardle
Virtual event
Join us to hear from Duncan Wardle, former Head of Innovation and Creativity at Disney. His creative process will help you uncover fresh thinking, team innovation, and disruptive ideas for your own co
Watch now -
Let’s talk change, with CX leaders
Virtual Event
This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.
Watch now
Check back soon–we're always planning new events.