Events
Our events are the best part of your work day. We host trainings, webinars, and conferences that you’ll actually want to stick around for.
Zendesk x Pop-Up Magazine
Virtual event
Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.
Top picks
These events are making waves. Don’t miss ’em.
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14 Apr–15 AprTicketing Solutions- Support Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
15 AprA CX Moment with Calm
Virtual event
Who hasn’t craved a little more calm this past year? Join Calm’s Manager of Customer Experience, Frances Brittingham to talk scalability, unexpected successes, and the need for more zen.
-
27 AprCX Academy Live
Virtual Event
CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.
Virtual events
Webinars
Upcoming
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09 AprExperience Day France
En ligne | à 9h30
Experience Day : un événement virtuel d’une heure dédié à nos clients pour vous présenter nos nouveautés et notre roadmap, un retour d’expérience client, et la présentation de start-ups.
-
14 Apr–15 Apr
Ticketing Solutions- Support Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
15 Apr
A CX Moment with Calm
Virtual event
Who hasn’t craved a little more calm this past year? Join Calm’s Manager of Customer Experience, Frances Brittingham to talk scalability, unexpected successes, and the need for more zen.
-
20 Apr–27 AprZendesk Roadshow UK and Ireland
Online | 11AM BST
Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts.
-
21 Apr–22 Apr
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
21 Apr–22 Apr
Ticketing Solutions- Support Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
21 AprThe Future of Finance and CX
Online | 11:30 AM (BST)
Join us on a fireside chat with a challenger bank to discuss key learnings on improving CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile.
-
21 Apr–22 Apr
Self Service Solutions- Guide Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
22 AprCoffee Breaks: Das neue Zeitalter des Messaging
Online | 11:00 Uhr (MESZ)
Schnappen Sie sich Ihren Kaffee und seien Sie bei der ersten Folge unserer Webinar-Reihe „Coffee Break” dabei! In dieser Folge teilen wir Top-Tipps zur Bestimmung der besten Messaging-Strategie.
-
27 AprCX Academy Live
Virtual Event
CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.
-
28 AprReimagining Retail: Adapting your CX strategy to our new world
Online
Join us, with our Partner Route 101 at Retail Connected on April 28th, 1:30pm GMT where we discuss how Holland & Barrett have been adapting their CX Strategy.
-
28 Apr–29 Apr
Agent Workspace Solutions- Suite Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
28 Apr–29 Apr
Self Service Solutions- Guide Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
28 Apr–29 Apr
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
05 MaySupport Administrator Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
-
12 May
Explore CX Analyst Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
-
12 May–13 May
Ticketing Solutions- Support Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
18 May–19 May
Self Service Solutions- Guide Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–20 May
Ticketing Solutions- Support Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–27 May
Customer Training Days
Virtual Event | LATAM
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–20 May
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
20 MayCoffee Break: Big bets your companies should prioritise now
Online | 10AM GMT
In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big bets your companies should prioritise now.
-
25 May–26 May
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
26 May–27 May
Agent Workspace Solutions- Suite Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
02 Jun
Zendesk National User Group
Virtual event
Join Zendesk as we bring together our user community to network, discuss Self-Service, and dive into best practices to help you stay engaged with your customers across every channel.
Check back soon–we're always planning new events.
On demand
-
A CX Moment Series
Virtual events
Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.
-
Zendesk Showcase APAC
On-demand
Watch the on-demand event to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.
-
Top Tips: For better customer service
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
-
Top Tips: For staying connected to your customers
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
-
Zendesk Roadshow Africa
Online
We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.
-
SMB Benchmark 2020: Adapting to Rapid Change – UKI
Online
Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.
-
Free Certification Information Webinar
Virtual Event
Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!
-
Top Tips: For scaling your business in a changing world
Virtual event
Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.
-
A CX Moment with Carousell
Virtual event
Join us on 1 October to learn how Carousell has effectively tapped on the power of its community to grow into one of the largest peer-to-peer marketplaces in Southeast Asia.
-
Ready to become a CX Champion with Zendesk?
Virtual Event
Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.
-
Go from CX Starter to CX Champion
Virtual event
Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.
-
The Roundtable responds to your questions
Virtual Event
We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.
-
SaaStock EMEA Virtual Conference
Virtual
Zendesk Startups Team is proud to be the Startup Program Sponsor for SaaStock EMEA Virtual Conference 2020. Swing by our virtual booth during the conference week to see how we are giving startups six
-
Go From CX Starter to Champion
Tokyo, Japan
ー ニューノーマル時代のカスタマーサービスへ ー
-
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Go from CX Starter to Champion
Virtual event
Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.
-
How to raise your CX game
Virtual event
Join @ 9am PT as our roundtable of experts answers your questions live. Also hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.
-
Zendesk Virtual Booth
Virtual booth
Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.
-
2021 CX Trends: Europe, Middle East & Africa
Online
Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.
-
2021 CX Trends: United Kingdom and Ireland
Online
Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.
-
Let’s talk change, with CX leaders
Virtual Event
This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.
Check back soon–we're always planning new events.
Webinars
Knowledge awaits. Stream our past webinars from your desk, couch, or favorite coffee shop.
Upcoming
On demand
-
09 Apr
Experience Day France
En ligne | à 9h30
Experience Day : un événement virtuel d’une heure dédié à nos clients pour vous présenter nos nouveautés et notre roadmap, un retour d’expérience client, et la présentation de start-ups.
-
14 Apr–15 Apr
Ticketing Solutions- Support Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
15 Apr
A CX Moment with Calm
Virtual event
Who hasn’t craved a little more calm this past year? Join Calm’s Manager of Customer Experience, Frances Brittingham to talk scalability, unexpected successes, and the need for more zen.
-
20 Apr–27 Apr
Zendesk Roadshow UK and Ireland
Online | 11AM BST
Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts.
-
21 Apr–22 Apr
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
21 Apr–22 Apr
Ticketing Solutions- Support Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
21 Apr
The Future of Finance and CX
Online | 11:30 AM (BST)
Join us on a fireside chat with a challenger bank to discuss key learnings on improving CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile.
-
21 Apr–22 Apr
Self Service Solutions- Guide Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
22 Apr
Coffee Breaks: Das neue Zeitalter des Messaging
Online | 11:00 Uhr (MESZ)
Schnappen Sie sich Ihren Kaffee und seien Sie bei der ersten Folge unserer Webinar-Reihe „Coffee Break” dabei! In dieser Folge teilen wir Top-Tipps zur Bestimmung der besten Messaging-Strategie.
-
27 Apr
CX Academy Live
Virtual Event
CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.
-
28 AprReimagining Retail: Adapting your CX strategy to our new world
Online
Join us, with our Partner Route 101 at Retail Connected on April 28th, 1:30pm GMT where we discuss how Holland & Barrett have been adapting their CX Strategy.
-
28 Apr–29 Apr
Agent Workspace Solutions- Suite Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
28 Apr–29 Apr
Self Service Solutions- Guide Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
28 Apr–29 Apr
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
05 May
Support Administrator Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
-
12 May
Explore CX Analyst Certification Prep & Practice Workshop
Virtual Event | AMER
Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.
-
12 May–13 May
Ticketing Solutions- Support Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
18 May–19 May
Self Service Solutions- Guide Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–20 May
Ticketing Solutions- Support Trainings
Virtual Event | APAC
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–27 May
Customer Training Days
Virtual Event | LATAM
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
19 May–20 May
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
20 May
Coffee Break: Big bets your companies should prioritise now
Online | 10AM GMT
In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big bets your companies should prioritise now.
-
25 May–26 May
Reporting & Analytics Solutions- Explore Trainings
Virtual Event | AMER
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
26 May–27 May
Agent Workspace Solutions- Suite Trainings
Virtual Event | EMEA
Join our live, interactive training events that are led by our expert Zendesk trainers and offer plenty of Q&A time.
-
02 Jun
Zendesk National User Group
Virtual event
Join Zendesk as we bring together our user community to network, discuss Self-Service, and dive into best practices to help you stay engaged with your customers across every channel.
Check back soon–we're always planning new events.
-
A CX Moment Series
Virtual events
Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.
-
Zendesk Showcase APAC
On-demand
Watch the on-demand event to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.
-
Top Tips: For better customer service
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
-
Top Tips: For staying connected to your customers
Online
It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.
-
Zendesk Roadshow Africa
Online
We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.
-
SMB Benchmark 2020: Adapting to Rapid Change – UKI
Online
Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.
-
Free Certification Information Webinar
Virtual Event
Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!
-
Top Tips: For scaling your business in a changing world
Virtual event
Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.
-
A CX Moment with Carousell
Virtual event
Join us on 1 October to learn how Carousell has effectively tapped on the power of its community to grow into one of the largest peer-to-peer marketplaces in Southeast Asia.
-
Ready to become a CX Champion with Zendesk?
Virtual Event
Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.
-
Go from CX Starter to CX Champion
Virtual event
Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.
-
The Roundtable responds to your questions
Virtual Event
We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.
-
SaaStock EMEA Virtual Conference
Virtual
Zendesk Startups Team is proud to be the Startup Program Sponsor for SaaStock EMEA Virtual Conference 2020. Swing by our virtual booth during the conference week to see how we are giving startups six
-
Go From CX Starter to Champion
Tokyo, Japan
ー ニューノーマル時代のカスタマーサービスへ ー
-
Go from CX Starter to Champion
Virtual event
Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.
-
How to raise your CX game
Virtual event
Join @ 9am PT as our roundtable of experts answers your questions live. Also hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.
-
Zendesk Virtual Booth
Virtual booth
Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.
-
2021 CX Trends: Europe, Middle East & Africa
Online
Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.
-
2021 CX Trends: United Kingdom and Ireland
Online
Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.
-
Let’s talk change, with CX leaders
Virtual Event
This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.
Check back soon–we're always planning new events.