Events

Transforming customer service: the impact of AI

Virtual event | APAC

Join us for a conversation programmed by Economist Impact on how AI is transforming customer service. Learn how AI is helping businesses take on the big challenges of today, such as evolving customer expectations and rising costs, and get insights on its impact within CX from our panel of experts.

Transforming customer service: the impact of AI

Virtual event | AMER | LATAM | EMEA

Join us for a conversation programmed by Economist Impact on how AI is transforming customer service. Learn how AI is helping businesses take on the big challenges of today, such as evolving customer expectations and rising costs, and get insights on its impact within CX from our panel of experts.

Best Practices to Optimize your Zendesk Messaging Experience

Virtual event | AMER

Join us as we explore best practices of how to get the most out of Zendesk messaging to provide more proactive, personalized, and engaging conversational experiences. We will also be joined by Nick Price from Angi, who will speak about their experience making the move and how it has benefited their business.

A CX Moment with Recharge Payments

Virtual event | AMER

From cost center to value driver: we explore how customer support can–and needs to evolve in the era of “doing more with less.” Ty Bailey, Vice President of Services at Recharge Payments, shares how he champions the voice of the customer to inform the product roadmap—all while lowering costs for the organization.

Washington, D.C. User Group Meetup: Zendesk Certification

Virtual event | AMER

Our August 2023 User Group Session will be on August 24 at 1pm ET. It's all about Zendesk Certification! We'll be discussing: - Why you should consider becoming certified. - Your Zendesk Certification options. - What certification does and doesn't do. Any other Zendesk questions or feedback you have. See you there!

What's New at Zendesk Q3 2023

Virtual event | AMER

If you have an insatiable curiosity about the latest developments at Zendesk, then you're in for a treat. The perfect opportunity awaits you to join us live on August 2nd, where we will unveil all of our latest product updates, new releases, and share best practices that span across the entire Zendesk platform. But that's not all! We'll also be taking a deep dive into the ever evolving role of AI in the CX landscape.

Women in Leadership: Debunking Negotiation Myths feat. Wema Hoover

Virtual event | AMER

High-stakes negotiations can be challenging for even the most seasoned executive. Please join us for our latest Women in Leadership event, where we will hear from DE&I leader Wema Hoover (Google, Pfizer, Sanofi and Bristol-Myers Squibb) as she discusses negotiating at the highest level.

Level Up Your Customer Support: Best Practices in Retail

Virtual event | AMER

Retail and eCommerce brands continue to navigate changes and challenges, even in a post-pandemic future. As customer expectations continue to rise, labor and supply chain shortages persist, pushing retailers to adopt tools that help their teams provide the best possible experience, while also increasing sales. Join our Immersive Retail Experiences Webinar to learn more about current industry trends and how Zendesk can support your organization with the latest technology to achieve service and sales goals.

Next in Business: Controlling CX Costs with AI

Virtual event | AMER

With the recent acceleration of change, coupled with today’s economic uncertainty, the role that service is being asked to play is now bigger than ever. As a result, businesses are looking for ways to drive cost savings from new tech investments. Walk away with practical strategies to optimize your customer service operations, streamline workflows, and enhance customer satisfaction while reducing costs.

A CX Moment with Auctane

Virtual event | AMER

Join us as Chris Karp, Chief Customer Officer at Auctane, shares his approach to scaling a consistent customer experience across departments in a rapidly growing organization.

A CX Moment with Mizuno

Virtual event | AMER

Established in Osaka, Japan in 1906, Mizuno has grown into an international brand supplying athletes around the world with exceptional sports equipment and sportswear. Whitney Conner, Director of Customer Support, shares how she integrates Minzuno’s business philosophy into her leadership to create a cohesive customer experience.

Zendesk Relate 2023

Experts will unite with experts on May 10 and 11. Hear our product innovations keynote and our vision for intelligent CX. Broadcasting five times over 24 hours.

A CX Moment with Mizuno

Virtual event | AMER

iMizuno believes there is potential in everyone to transform their life through dedication to sport. And they believe through their combined love of sports, they can make the world a better place. Join us on Thursday, April 27th, as Whitney Conner, Director of Customer Support at Mizuno, shares how she creates and enhances Mizuno's customer support related to business rules and processes in order to create a cohesive experience.

AI in retail: Transform CX into your competitive edge

Virtual event | AMER

Join us for a webinar featuring Vince Koh, Global Head of Digital Commerce at AWS and Paulette Chafe, Senior Director, Product Marketing at Zendesk, moderated by Darius Hedayati, Senior Manager of Enterprise Sales at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational agility.

Take your CX to the Next Level

Virtual event | AMER

Join us for a conversation featuring DistroKid, a disruptor in the content creation & distribution space, to gain insights into how they’ve leveraged Zendesk Suite and our managed services team to reinvent their artist relations.

Make Messaging work for you: Personalized Conversations

Virtual event | AMER

Zendesk’s 2023 CX Trends report called out personalization as a key demand from customers, and now we’ve made it easier than ever to add personalized touches to your Messaging conversations. Zendesk Product Manager Paul Lalonde will walk you through the functionality you can use to deliver personalized experiences at scale without adding cost to your plan. He’ll cover both out-of-the-box Messaging functionally as well as more advanced ways it can be extended using the Sunshine Conversations platform. Paul will be joined by Community Moderator Brandon Tidd from Zendesk Partner 729 Solutions, who will discuss how his company utilizes Messaging and share some examples.

How to build your dream career with Elaine Welteroth

Virtual event | AMER

A dream career: rooted in fantasy or an attainable reality? As part of our Women’s History Month celebration, we’re bringing in a special guest and one of our favorite multi-hyphenates, Elaine Welteroth, New York Times bestselling author, former editor-in-chief of Teen Vogue, and Project Runway judge. In this digital event, we’ll explore how to build and elevate a lasting career rooted in your passions and talents.

Coffee Break: Gaining operational agility to scale

Virtual event

Zendesk's Coffee Break webinar series is bringing a collection of Top Tips with your morning cup of joe. In this episode of the series, we're going to talk about operational agility and services to scale which gives your support organization the edge it needs to boost agent efficiency and meet customers' rising expectations.

A CX Moment with Dutch Bros Coffee

Virtual event | AMER

You may know Dutch Bros from their fabulous coffee, creative drinkware, or even just their coffee shop vibes, but they are much more than that. Join us on Thursday, March 23rd, as Angi Veek, Sr. Director of Customer Experience, and Sonia Martin, Sr. Manager of Customer Success at Dutch Bros, shares how they focus on building relationships with their customers and why it's their #1 priority.

What's New at Zendesk 2023 Q1 AMER

Virtual event | AMER

Our next edition of What’s New spotlights top product news of the quarter—and of the year. We’ll share our product philosophy, then dive into how Zendesk can help your business thrive.

CX Trends 2023

Virtual event | AMER

Big stats. Actionable insights. Data relevant to your 2023 strategy. Our CX Trends report returns for the fifth year—and this time, the spotlight’s on the rise of immersive CX. Join the event to get a deeper understanding of the report, the trends impacting you, and how to lead the way for your business.

EX Moment: How Zendesk delivers seamless internal support

Virtual event | AMER

Behind every successful organization is a powerful engine of internal service and support. At Zendesk, that means using its own SaaS product to keep internal support running smoothly. Join us on Thursday, January 26th, as Mariah Schuknecht, VP of People Operations, shares our internal use case and how to successfully provide support to your employee.

Setting goals in 2023 with Olympic medalist Shannon Miller

Virtual event | AMER

Shannon Miller, one of the most decorated Olympic gymnasts in US history, will discuss how to embrace a gold medal mindset and set intentions that you’ll keep. You’ll leave empowered to make more conscious choices about wellness, boundaries, and work.

Cue the Sparkling: The future of AI in CX

Virtual event | AMER

Join us on Tuesday, December 13th, as we dive into “The future of AI in CX,” led by Zendesk’s Chief Technology Officer, Adrian McDermott. Adrian will share how AI has the potential to transform your CX strategy.

Coffee Break: A Guide for Guide — Optimizing Self-Service

Virtual event | AMER

In this next iteration of our Coffee Breaks series, we’re going to walk you through Zendesk’s self-service building blocks to ensure that you’re leveraging Guide to its full potential.

A CX Moment with Indeed

Virtual event | AMER

As the #1 job site in the world, Indeed strives to put job seekers first. Join us as we hear from Jeanne Jones, Global Director of Job Seeker Success, as she shares how to connect millions of people to new opportunities in an age where people look for jobs every day.

What's New at Zendesk 2022 Q4 AMER

Virtual event | AMER

Our next edition of What’s New spotlights top product news of the quarter—and of the year. We’ll share our product philosophy, then dive into how Zendesk can help your business thrive.

An EX Moment with Modern Health

Virtual event

Lori Janjigan, Senior Director of Client Success at Modern Health, has been serving clients for 15 years. Join us on October 27 as she shares how to hire, train, and build high-performing teams in organizations of all sizes.

It's time for digital government

Virtual event

Since the pandemic, government agencies have proven that they can deliver digital services at speed. Now comes the hard part: Keeping pace with constituents who've loved what they've seen and are looking for more. Join us on October 4th, as we will be hosting “It’s time for digital government,” with Maxwell Ruppersburg, Director of the Office of Supportive Housing at Georgia's Housing Voucher Program at GDBHDD, to discuss how to bring digital-first practices into their workflows.

Leading with impact: Manage complex challenges with executive presence

Virtual event

As part of our Women in Leadership series, We will explore the tools and techniques to become a more effective, motivating, and persuasive leader in the face of disruptive change. Lead amongst the noise and focus yourself and your team on what matters most.

A CX Moment with The New York Times

Virtual event

The New York Times has been known to achieve 70 million unique monthly visitors. With that kind of volume, customer support is at the forefront of the company's success. Join us on September 22nd to hear from Jeff Shah, VP of Customer Care, on how to manage global customer support teams at scale.

CX Accelerator

Virtual event | AMERICAS

Great businesses aren’t built on “good enough” service. In an environment that demands resilience, we’ll help you chart the course.

A CX Moment with Upwork

Virtual event

Brent Pliskow, Vice President of Customer Support at Upwork has been enabling customer support and operations teams for nearly 20 years. Join us as he shares how to deliver values to both employee and customer experience in an age where both are integrated.

Doing More with Less: How a Connected Sales Org will Help Your Business Thrive

Virtual event

Join us to hear the results from our latest sales trends report and learn how to innovate with the teams and tools you already have by building a more connected sales organization.

What's New

Virtual event | AMERICAS

Check out What's New this quarter to learn what Zendesk can do for your business. Join us for product updates & best practices across Zendesk.

What's New

Virtual event | ASIA PACIFIC

Check out What's New this quarter to learn what Zendesk can do for your business. Join us for product updates & best practices across Zendesk.

A CX Moment with Neo Financial

Virtual event

Neo Financial is reimagining the way consumers manage their money with tech-first financial tools. Join us as we talk to Shannon Burch, Head of Experience, on how to re-shape the world of finance to better users' customer experience.

A CX Moment with Inovalon

Virtual event

Inovalon is a leading provider of cloud-based platforms empowering data-driven healthcare. Join us as we talk to Brian Blumenthal, AVP of Customer Support, on how to ensure retaining a customer for life.

It's time to scale: 3 ways to maximize growth for small businesses

Virtual event

Connect with Zendesk’s leaders in real-time to ask all your questions and learn how you can scale and accelerate your small business growth.

What new data reveals about customer obsession in financial services

Virtual event

Two years into a global pandemic, financial providers are in good – but not great – shape on customer obsession. Join us to hear from guest speaker, Peter Wannemacher, Forrester Principal Analyst, as he dives into what new data reveals about customer obsession in financial services. He’ll focus on the five levels of customer obsession and how companies can take action to drive continued growth.

Q2 Sell Spotlight

Virtual event

We just announced that our robust sales CRM solution, Zendesk Sell, is bigger and better than ever with new features. We have an upcoming event to tell you all about it.

Coffee Break: Your ticket form and why it matters

Virtual event

Zendesk's Coffee Break Webinar series is bringing a collection of Top Tips with your morning cup of joe and in under 30 minutes. In this episode of the series, we’re going to talk about ticket data collection within ticket fields & forms, which is a fundamental building block to getting the most out of Zendesk.

Zendesk Relate

Virtual event | AMER, EMEA, APAC, LATAM

Our flagship customer experience event returns. Zero in on customer intelligence and learn from exceptional businesses, with exceptionally practical knowledge. Featuring Stanley Black & Decker, UpStack.co, Virgin Pulse, and many more.

How AI and conversational service are transforming the CX industry

Virtual event

Customer service has been steadily growing in importance over the years but now has taken center stage. Businesses are leaning in heavily on customer service to drive business growth. For 2022, artificial intelligence (AI) and conversational service are viewed as key initiatives that unlock additional value from customer service. Both topics represent their own set of challenges for leaders as they grapple with using them to deliver tangible business value.

The State of Sales Roundtable

Virtual event

On April 28 at 10am PT/ 1pm ET, we are bringing you best practices and tips to help level up your sales process, boost deal size, and improve relationships with customers.

A CX Moment with Spartan Race

Virtual event

Spartan Race is the world’s largest obstacle race and endurance brand. Join us as we talk to Aja Varney, Director of Global Customer Engagement, on how to scale support and improve workflows for each support channel.

How automation can solve the service worker shortage

Virtual event

Join us and hear from guest speaker Paul Miller, Principal Analyst at Forrester, on how automation can solve the service worker shortage. Paul will be sharing the need for manufacturers to move beyond talking just about software and automation and how to think about the use of technology and its impacts on the human worker.

Use Zendesk like a pro! Top tips from the Community Moderators

Virtual event

Join us on Thursday, April 14th, at 11 AM CST, as our expert Zendesk Community Moderators will be showing off their best tips for making the most out of the Zendesk Suite. Our moderators will each share a tutorial of their most effective best practices, and you’ll walk away with some actionable tips to really amp up your Zendesk skills. Register now to secure your spot!

A CX Moment with Netflix's Mitch Lowe

Virtual event

Mitch Lowe, Co-founding Netflix executive, shares lessons learned from over 40 years of taking risks, building disruptive brands, and creating customer loyalty-all without breaking customer trust.

Boosting productivity and revenue with Sell

Virtual event

Join us on Thursday, March 24th at 11:00 AM CST as we bring you a crash course on all things Zendesk Sell! You’ll learn best practices and tips on how to use automation to level up your productivity and boost revenue. Stick around after the event for a conversation with some members of the Zendesk Product team where they’ll share some insights and answer any questions you may have. Register now to secure your spot!

A CX Moment featuring Wine.com

Virtual event

Just as no two bottles of wine are identical, the same can be said of customers. Just ask the Director of Brand Marketing for wine.com. Addie Wallace joins us on the next A CX Moment to talk customer insights and personalization at scale. She'll also share how customers help them drive new initiatives like subscription services, new channels, and virtual classes.

ROI spotlight: Unity automates and reduces operational costs with Zendesk

Virtual event

Customer behaviors are changing and CX departments need to adopt new technologies to keep pace. Having a multitude of solutions to meet your specific business use cases, however, causes inherent inefficiencies across the organization that can negatively affect customer service outcomes and your bottom line. In this 2-part webinar series, we’ll discuss the results of the recently commissioned Forrester Consulting study, The Total Economic Impact™ of Zendesk for Enterprise.

Zendesk Explore CX Analyst Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Support Administrator Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Messaging Strategies in New-Age Retail

Virtual event

Join us for this 30-minute webinar with retail experts to discover how omnichannel support strategies are changing the way customers get support. Learn more about messaging best practices, tactics, and when to deploy them.

Support Q/A: Advocacy Expert Roundtable

Virtual event

We’re hosting a live Q&A, and you’re invited! On Thursday, March 10th at 11:00 AM, we’ll be joined by some of our top Support & Advocacy experts as they answer your questions on Support Triggers, Business Rules & Automations LIVE. The team will be presenting live product demos to ensure your questions are answered thoroughly. Register now to submit your questions, as we'll be choosing which ones to show one week before our event! See you there!

Ticketing Solutions- Support trainings

Virtual Event | LATAM

These trainings will be delivered in Spanish. Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

What's New at Zendesk 2022 Q1

Virtual Event | AMER

Join us to see our latest features—including new ways to collaborate—and best practices that will let you unlock growth with customer service.

What's New at Zendesk 2022 Q1 APAC

Virtual event | APAC

Last year, customer engagement hit an all-time high. That’s why we’re dedicated to helping you exceed expectations with Zendesk. Join us to see our latest features—including new ways to collaborate—and best practices that will let you unlock growth with customer service.

CX Trends: Driving growth with customer experience

Virtual event

Join us on Thursday, February 24th at 11:00 am CST as we showcase the importance of great customer experience and service. We'll have experts from our VOC, Community, and Advocacy team on hand to explain the value and techniques that drive customer experience and service here within Zendesk.

A CX Moment featuring Compass

Virtual event

Real estate–perhaps no industry has changed quite as much over the last couple of years. Join us to hear from Compass' Director of Support, Amy Velligan, on how she’s navigating the rapidly growing sector and changing customer needs.

Zendesk Support Administrator Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Training Day: Explore

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Guide

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Reporting & Analytics Solutions- Explore trainings

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Support for Admins

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Trends 2022

Virtual Event | AMER

High-performing companies drive growth with customer service. Join us and learn to improve your bottom line by putting customers at the top.

CX Trends 2022

Virtual Event | AMER

High-performing companies drive growth with customer service. Join us and learn to improve your bottom line by putting customers at the top.

Zendesk Training Day: Support for Admins

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Moment with Kajabi

Virtual event

Hear from Kajabi's VP of Customer Experience on how they use machine learning, AI, and multiple channels for tech and billing support.

Community Event: Achieving higher growth through the power of CSAT

Virtual event

Join us on Thursday, January 20th at 11:00 am CST as we highlight the importance of CSAT. We'll help you to better understand user satisfaction to determine where you stand with your customers, and identify critical areas of improvement you may not have on your radar.

Q1 Sell Spotlight - Asia Pacific

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

Q1 Sell Spotlight - Europe, Middle East, Africa

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

Q1 Sell Spotlight AMER

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

CX Moment with Trustpilot

Virtual event

Join us on Dec 16 as Trustpilot's CMO Alicia Skubick explains how to use reviews to better your customer experiences.

How Udacity uses Zendesk Suite for growth, scale, and a best-in-class CX

Virtual Event

Udacity, the leading education platform that prepares students for careers of the future, joins us to share how they use the new Zendesk Suite to provide a best-in-class customer experience that meets students wherever they are—with metrics to prove it. Join us for this live webinar to learn how you can unlock additional value for your customers, team, and business.

Coffee Break: The top CS reports you should be using now

Virtual event

Zendesk’s Coffee Break Webinar series is bringing a collection of Top Tips with your morning cup of joe and in under 30 minutes.

CX Moment with City of St. Paul

Virtual event

Join us for an intimate conversation with public sector industry leaders who are embracing digital transformation in times of change.

テレコムスクエアが実践する、顧客視点でのカスタマーサポートとは？

オンラインセミナー

テレコムスクエア登壇！CX最新トレンドから紐解く、これからの顧客対応戦略とは

Zendesk Community Day

Virtual event

Join us at 9 AM PST to connect with like-minded Zendesk users, hear from our product teams, and join fun interactive activities to get you familiar with what’s new in the Zendesk community.

What's New at Zendesk - November 2021

VIrtual Event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

CX成熟度から考える コンタクトセンターの未来 ー CX Discoveries ー

オンラインセミナー

カスタマーサービスにおける「CX成熟度」を調査会社ESG社の業界アナリストが解説。

Become a CX Champion: How to prepare for a hybrid support team

Virtual event

Running remote support isn’t about having fast internet—it’s not that simple. As agents continue to work from anywhere, additional planning and forethought is required to keep everyone up to speed. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about running support teams from home and eventually, the office. Learn to implement strategies that’ll keep your team on top.

CX Discoveries: Decoding customer service

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success.

Promoting self-service - CS Live

Virtual event

According to Forrester, 76% of customers prefer to find their own answers. If you have an existing knowledge base but are interested in how to better promote your content, join us!

CX Discoveries: Decoding customer service [Asia Pacific]

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success

コンタクトセンターマネジメント 2021 秋

オンラインセミナー

14:50-15:20 登壇 「CX最新トレンドから紐解く、これからの コンタクトセンターの姿」

Become a CX Champion: How to evolve your self-service

Virtual event

When you are searching our Help Center for additional details or reading the comments in our Community for tips and tricks, you are using Zendesk Guide & Gather. Join us for a special Zendesk on Zendesk with our Customer Advocacy team leaders in a discussion about how we are evolving our self-service support and the best practices we’ve picked up along the way.

Prioritizing tickets within Support - CS Live

Virtual event

Adding automation to your ticket prioritization can remove manual processes within your workflow. Let our CSMs guide you through recommendations for different approaches to ticket prioritization.

Accelerating your CX Success

Virtual event

It’s time to take the next step in your CX journey. Join us as Zendesk SMB leaders guide you through our best practices to become a CX Champion.

7 steps to a successful implementation

Virtual event

Have you recently started on Zendesk? Or are you a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.

Become a CX Champion: How to build your CX framework for success

Virtual event

Your strategy for tipping the scale begins with understanding your current CX framework. Whether you’re a Starter, Riser, Emerging, or Champion, our experts will help you move forward. In just 30-minutes, you’ll learn to assess your organization’s structure and develop a strategy for improvements.

CX Moment with Christian Majgaard

Virtual event

Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.

Become a CX Champion: How to add a channel while continuing to support customers

Virtual event

Meeting customer expectations means providing support across a number of channels. As your strategy evolves, it’s also necessary to expand your current offering. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about adding new channels to your mix without disrupting service currently in flight.

CX Moment with The Boston Globe

Virtual event

Learn how The Boston Globe uses Ada, Zendesk, and other tools to up-level their CX strategy to drive value for the business.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Coffee Break: How to scale with rapid growth

Virtual event

Every year, the Forbes Cloud 100 List recognizes top cloud and software startups for their incredible accomplishments. This year, more than 75% of the list use Zendesk to help give their customers a great experience. Curious about what some of their best practices are? Join us for this quick 30 min session as we share some tactical tips that you can implement into your company right away.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Optimizing an internal use case - CS Live

Virtual event

From IT onboarding to HR requests, an internal use case can allow you to serve your teams seamlessly. Allow our Customer Success Managers to guide you through optimization tips for internal support.

Maintaining an organized Support instance - CS Live

Virtual event

There's a lot to manage within your Support instance. Let our Customer Success Managers walk you through how to audit your account.

What’s New -Zendeskの新しい機能をご紹介！

オンラインセミナー

Zendeskを導入済みのお客様を対象に、Zendeskの新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

7 steps for a successful implementation- CS Live

Virtual event

Are you new to Zendesk? Join this beginner session covering 7 key steps for a successful Zendesk Support implementation.

Developer Webinar: Get Started with Zendesk Apps Framework

Virtual event

With Zendesk apps, you can make agents more productive by easily extending Zendesk’s functionality and surfacing contextual data. In this developer webinar, we’ll walk you through building your first app with the Zendesk Apps Framework (ZAF). By the end of this webinar, you’ll understand: The basics of the ZAF - we’ll walk you through sample code and show you what’s under the hood The different types of apps you can build with ZAF, and the use cases you can address Best practices for building with ZAF

第2回 公共DXフォーラム2021 ～Society 5.0時代の戦略的公共DX～

オンラインセミナー

セッションⅠ　9:45-10:15　セミナー講演
市民1人ひとりと向き合う“デジタル窓口”ーこれからのコミュニケーションのあり方とは？

Coffee Break: How to create the best customer experience

Virtual event

Consumer behavior is changing rapidly. Companies have to quickly adapt to meet the ever changing needs of their customers. Are you doing everything that you can to provide support where and how it's convenient for your customer, so it's fast and easy for them to get the answers they need? There might be some holes in your plan and we’re here to help you figure them out!

これからのコンタクト センターに求められる 「Agility – 変化に適応する力」

オンラインセミナー

迅速かつ革新的な意思決定を実現できるチームを作り運営する方法や、テクノロジーの活用方法をご紹介

What's New at Zendesk

Virtual event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

What's New at Zendesk: August 2021

Virtual event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

CX Moment with Sarah Robb O'Hagan

Virtual event

Join us for this special edition of a CX Moment with Sarah Robb O'Hagan–executive, activist, entrepreneur and author of Extreme You: Step Up. Stand Out. Kick Ass. Repeat.

Zendesk Training Day: Guide

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Support

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Agility in action

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action - India

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action - Australia & New Zealand

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action - Asia

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

インダストリーフォーラム 2021 夏 流通・小売・サービス Day

Webセミナー

13:40 - 14:10登壇『顧客対応で差をつける！お客様の心に響く顧客接点の作り方〜テクノロジーが拓く、次世代のコンタクトセンターとは？〜』

FAQサイトをフル活用して、問い合わせ対応を効率化

Webセミナー

GMOペパボに学ぶ！より良いカスタマーサポートの設計

A CX Moment with Mediaocean

Virtual event

Join us for a conversation with Stephanie Dorman, Chief People Officer, from Mediaocean. She’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Get ahead of the curve

Virtual event

Agility is a business’ ability to respond to changing conditions quickly, make change easier to manage, and turn change into opportunities to better connect with customers. And if there’s one segment of businesses that have had to respond to those changes the quickest, it’s small and mid-sized companies. In this session, we’ll be sharing actionable tips you can implement today and start seeing results tomorrow.

コールセンター/CRMデモ&コンファレンス 2021 in 大阪

Osaka, Japan

【A-11】7/21(水) 10:30-11:15　セミナー講演
「顧客接点をデジタル化し、コンタクトセンターの顧客体験を進化させる！」

A CX Moment with Duncan Wardle

Virtual event

Join us to hear from Duncan Wardle, former Head of Innovation and Creativity at Disney. His creative process will help you uncover fresh thinking, team innovation, and disruptive ideas for your own company.

Coffee Break: How to build agile sales teams

Virtual event

Grab a warm cup of coffee and join us for our next episode in our Coffee Break series! In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

A CX Moment with Yext

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

コンタクトセンター マネジメント 2021 夏

オンラインセミナー

13:40 セミナー登壇『CX最新トレンドから紐解く、これからの コンタクトセンターの姿』

Zendesk Sales Trends Report 2021 - Asia Pacific

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk Sales Trends Report 2021 - Europe, Middle East, Africa

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk Sales Trends Report 2021 - Americas

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we will dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

ニューノーマル時代のカスタマーサービスを考える

Webセミナー

ココナラに学ぶ！オムニチャネル時代の顧客コミュニケーション戦略

A CX Moment with Snap

Virtual event

Join us for a fast and fiery conversation with Snap's Robert Siniscalchi. He’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Slack Frontiers Asia Pacific

Online | 1 - 5PM AEST

Join us at Slack Frontiers Asia Pacific and discover how Zendesk integrates with Slack to help you deliver a world-class customer experience.

Coffee Breaks: How to scale with self service

Virtual event

Grab a warm cup of joe and join us for next episode in our Coffee Break series! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big CX bets your company should prioritize now.

What's New at Zendesk: May 2021

Virtual event

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.

Introducing Zendesk messaging: How to get started with our Mobile SDK

Virtual event

In today’s digital world, customers expect amazing service across all channels, including mobile apps. In this developer webinar, we’ll do a deep-dive into the world of messaging and show you why it’s the next big thing for your customer experience. We’ll walk you through the benefits of messaging, how to deliver personalized experiences, and how to implement it on your app using Zendesk’s Mobile SDK. We’ll also cover the difference between our Classic SDKs and Messaging SDKs, best practices, live demos, and Q&A.

CX Academy Live

Virtual event

CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.

Prepare your support team for messaging

Virtual event

Messaging’s popularity is growing faster than any other channel and it’s rapidly transforming how customers interact with brands. Watch our webinar on preparing your support team for messaging. We'll uncover why messaging has become customers' preferred channel, provide the tools you need to get started with messaging today, and share best practices for meeting customer expectations, staffing, automation, and achieving your business objectives with this new channel.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine

Virtual event

Zendesk partnered with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk Certification Prep & Practice Workshop

Virtual event | AMER Pacific Time

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Coffee Breaks: The New Age of Messaging

Virtual event

Grab a warm cup of joe and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share the top 3 tips to scale out the best messaging strategy for your company.

A CX Moment with Mako Medical and CustomerHD

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

What's New
Zendeskの新しい機能を ご紹介！

Webセミナー

Zendeskを導入済みのお客様を対象に、新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

日経産業新聞フォーラム バーチャル版働き方DX

Webinar

『AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！！』（オンデマンド配信）

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

What's new at Zendesk: March 2021

Virtual event

Helping businesses create great customer experiences has been in Zendesk’s DNA since day one. We’re the champions of customer experience — powering the world’s most innovative and best-in-class customer experiences. But today, customer expectations are evolving faster than ever, with 50% of consumers wanting to receive service over the same channels they communicate with friends and family and the use of social channels to get help growing over 100% in 2020.

Zendesk Webinar: Founders Panel with Eko, Sendoso, and Hatch

Virtual event

How do you plan for the year ahead when the previous year was so full of surprises? Small and high growth businesses in particular have to be more innovative and adaptive. What better way to learn how to prepare your business than to speak to a collective of co-founders that can share their techniques and thought processes on how to successfully plan for a post-pandemic world.

マイナビニュース フォーラム 働き方改革Day

オンラインセミナー

ニューノーマルのマネジメント、変化を生き抜く個人と組織のあり方
【A-7】16:00-16:40 セミナー登壇

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

A CX Moment with Calendly

Virtual event

Hear from Jon Smith, who ran support organizations for Home Depot, MailChimp, and now heads up CX at Calendly. He'll share his approach to strategy and ops and what he thinks is next for CX in 2021.

A CX Moment with Aramex

Virtual event

In this CX Moment, we dive into the logistics and transport sector, with a chat with Aramex. Like all transportation companies, Aramex has had to operate recently with speed and agility.

How to Find, Understand, and Measure your Product-Market Fit

Virtual event

While it’s understood that product-market fit is crucial, the how is less straightforward. We'll de-mystify product-market fit in this event with the VP of Product at Zendesk and Co-founder at Pendo.

DX時代に『人』への価値にフォーカスし、企業として生き抜く術を知る

オンラインセミナー

セッション3　セミナー講演
「AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！」

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

CX Trends 2021

Virtual event

Join our host Sarah Reed, and our special guests, including Cloudbeds, 7-Eleven, Whatsapp, and CNN host & best-selling author Fareed Zakaria, for the latest CX updates you need to face ongoing change.

CX Trends 2021

Virtual event

CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organizations today. Join our host Sarah Reed, and our special guests, including CNN host and best-selling author Fareed Zakaria, for the latest customer experience updates you need to face ongoing change. You’ll also learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

Zendesk Certification Prep & Practice Workshop

Virtual event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Introducing Zendesk messaging: Explore our new developer tools

Virtual event

As customer service becomes increasingly digital-first in the new normal, it’s important to build messaging experiences that can help you scale and stay connected to your customers. In this developer webinar, we’ll walk you through Zendesk’s latest messaging centric developer tools, including the Unity SDK, Zendesk Messaging SDK, and Messaging Bot Partners (Switchboard API).

Zendesk Virtual Booth

Virtual booth

Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.

Conversations with an IT leader: CX and the Role of IT

Virtual event

For IT leaders, delivering incredible customer experiences is already a part of the job. And now, the pandemic has added pressure to deliver like never before. In this webinar - you’ll hear how IT leaders are reacting to today’s challenges by pushing the boundaries of technology and culture to create differentiated and meaningful experiences that stay with their customers.

The future of employee support for HR leaders: Preparing for what’s next

Virtual event

Companies across the world are still adjusting for the next normal, whether that’s a return to the workplace, a modified office experience or a long-term work from home model. As HR leaders prepare for what's next in employee support, there’s a real opportunity to re-align our infrastructure and people practices to improve the way we work, no matter what that will look like. View this on-demand webinar to learn what's top of mind for Zendesk's HR leaders, how HR is making employee support more resilient and distributed, and best practices on how Zendesk HR uses Zendesk for employee support.

Zendesk Certification Prep & Practice Workshop

Virtual event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Exclusive Networking Sessions through Braindate

Virtual event

Create or select topics that interest you and meet with 1-5 attendees virtually to discuss. You'll get access to our product specialists and our customer network.

Coffee Breaks: Top tips for scaling your SMB

Virtual event

Grab a warm cup of joe and join us for our final Coffee Breaks episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips for scaling your SMB.

7 Biggest Sales Trends to Watch in 2021

Virtual event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

7 Biggest Sales Trends to Watch in 2021

Virtual event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

Free Certification Information Webinar

Virtual event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

AWS re:Invent

Virtual event

Join Zendesk at AWS re:Invent! Stop by our virtual booth, join our CUBE interview session with Shawna Wolverton, Executive Vice President of Product, or virtually connect with our team at our exclusive Virtual Wine Tasting Events.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

コールセンター/CRMデモ&コンファレンス 2020 in 東京

Tokyo, Japan

11月12日(木) 16:00 - 16:45 【E-6】セミナーに登壇します！

What's new at Zendesk: November 2020

Virtual event

What’s New: Conversations are the Future of Service Messaging has exploded in popularity as the preferred way for friends and families to communicate, and Zendesk is now bringing this same technology to customer service teams. This quarter, we’re excited to introduce new ways for you to have ongoing and natural conversations with your customers as they move between your website, mobile app, gaming app, and social channels, while also ensuring your teams have the right tools to deliver efficient support.

Coffee Breaks: 5 tips for staying connected and productive right now

Virtual event

Grab a warm or iced cup of joe and join us for another episode in our Coffee Breaks series. In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips to say connected and productive right now.

Go from CX Starter to Champion

Virtual event

Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.

Go From CX Starter to Champion

Tokyo, Japan

ー ニューノーマル時代のカスタマーサービスへ ー

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

The Roundtable responds to your questions

Virtual event

We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.

Ready to become a CX Champion with Zendesk?

Virtual event

Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.

A CX Moment with Carousell

Virtual event

Join us on 1 October to learn how Carousell has effectively tapped on the power of its community to grow into one of the largest peer-to-peer marketplaces in Southeast Asia.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Top Tips: For scaling your business in a changing world

Virtual event

Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.

Sit Down, Startup LIVE - State of the Cloud Industry 2020

Virtual event

Join us for a live episode of the Sit Down Startup podcast with Elena Gomez, CFO @Zendesk, and influential cloud leaders to discuss the industry’s current state and what’s coming in the year ahead.

PagerDuty Summit 2020

Virtual event

We’re proud to be a Silver sponsor at PagerDuty Summit. Join our breakout at 12:30pm on September 23rd and hear from Abhi Basu, Director of Product Marketing at Zendesk discuss supporting your customers and employees with real-time insights.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Free Certification Information Webinar

Virtual event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

コールセンター/CRMデモ&コンファレンス 2020 in 大阪

Osaka, Japan

【C-14】9/16(水) 14:00-14:45　セミナー講演
「テレワーク時代にこそ考える、顧客から好まれるオムニチャネルコミュニケーションとは？」

Top Tips: For staying connected to your customers

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Partner Event: The CX Game Show

Virtual event

You’re invited to compete on NICE inContact’s first-ever game show on August 25th at 11am PT/2pm ET. Test your CX knowledge and try to win the $100 prize by answering questions quickly and correctly.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Top Tips: For better customer service

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

Zendesk for Startups The Pitch: Kaizo, Klaus, Snapcall, and Tymeshift

Virtual event

Join us as Kaizo, Klaus, Snapcall, and Tymeshift pitch their solutions, built on Zendesk.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

CXPA Webinar Presented by Zendesk: How CX Leaders can team-up with Contact Centers

Virtual event

Join Zendesk during a CXPA webinar for this discussion about how CX pros and Contact Center leaders can lean on one another to generate better outcomes for employees, customers, and businesses.

Pride of CX

Virtual event

Join us for Out in Tech, a Pride month celebration + fireside chat with Jeff Titterton, Chief Marketing Officer at Zendesk.

Creating Space for Vulnerability: Calm + Coffee Meets Bagel + Hinge

Virtual event

Learn how Calm, Coffee Meets Bagel and Hinge tackle all the big things and all the little details that ensure their customers’ success and how they define that success.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

New England Virtual User Group

Virtual event

More information coming soon.

Zendesk Showcase APAC

Virtual event

Join us at 2:30pm AEST to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

India Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from CX thought leaders across industries, and get your questions answered live by the Zendesk team.

Asia Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Zendesk and key customers and get your questions answered live by our Customer Success and Solutions Consulting team.

ANZ Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Forrester, Afterpay, Zendesk and key customers. Get your questions answered live by our Customer Success and Solutions Consulting team.

Zendesk Showcase APAC

On-demand

Watch the on-demand event to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

Mid-Atlantic/DC Metro Virtual User Group

Virtual event

More information coming soon.

Virtual SF Meetup: It’s Still Day 1: Digit, Fandom + Lever

Virtual event

How do you scale a team, yet keep Day 1 Culture? Hear first-hand stories and gain insight from industry leaders: Digit, Fandom, and Lever.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team.

NYC Virtual User Group At Your Self-Service: Leveraging Zendesk Guide for CX Success

Virtual Event

More information coming soon.

Don't Hate, Automate: Leveraging AI for CX Success

Virtual event

Join Zendesk as we tackle the benefits of AI in this new normal. Learn how to leverage automation, support your teams and deliver exceptional customer experiences during tough times.

Sales Assembly Virtual Series - Presentation Choreography

Virtual event

Join this Sales Assembly and Todd Caponi, Author of The Transparency Sale, as they discuss a choreography sellers can use to prepare and deliver sales presentations.

Virtually Meetup with Handy, Freshly, and Novo

Virtual event

What do food delivery, the shared economy of home services, and banking platforms all have in common? Hear how Freshly, Handy and Novo provide killer customer experiences and top-notch support.

Austin Virtual User Group - Sailpoint Customer Story Happy Hour

Virtual event

Join us to learn how our customer, Sailpoint Technologies leverages Zendesk customer support products to stay in front of the ever-evolving customer experience and network with fellow IT and Customer Support leaders in Austin.

729 Solutions: Best Practices for Implementing or Changing Your CX Solution

Virtual event

Learn practical tips, real world challenges, and techniques to improve your agent and customer experiences.

Sales Assembly Virtual Series - Transparent Negotiations

Virtual event

Join this Sales Assembly virtual program to learn a framework for how to discuss pricing and, most importantly, negotiate pricing by implementing the four levers of Transparent Negotiations.

Texas Virtual User Group Zendesk on Zendesk “Texas Strong”

Virtual event

Join Zendesk and our very own VP of Global Customer Support at Zendesk, Kathy Dalpes, shares how Zendesk leverages Zendesk to stay on the forefront of an ever-evolving, remote customer experience.

Retail Trends 2020

Virtual event

More information coming soon.

Failure turned wisdom: a conversation with Guy Raz

On-demand

Listen in as Guy sits down with Sarah Reed and chats wisdom, failure, leadership, and the importance of customer experience.

Relater

On-demand

Although we weren’t able to meet you in Miami, we’re excited to share Relater, our global online event, with you. Available now and on-demand here.

【大阪開催】
日経産業新聞フォーラム

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

【東京開催】
日経産業新聞フォーラム

Tokyo, Japan

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

A CX Moment Series

Virtual events

Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Booth #1333 at AWS re:Invent

Las Vegas, NV

Visit Zendesk Booth #1333 at AWS re:Invent! You’ll learn about Zendesk + Amazon Connect, Sunshine and Conversations while you are drawn by our caricature artist that brings customer experience to life.

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【大阪開催】顧客ロイヤルティを生み出すコミュニケーションとは？

Osaka, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

コールセンター/CRMデモ&コンファレンス 2019 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

SOCAP: Re-Imagine Conference

Tucson, Arizona

Join Zendesk at Re-Imagine, the annual intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.

Gartner IT Symposium/Xpo™ 2019

Orlando, FL

Zendesk Sell Closing Time Tour in Denver

Denver, CO

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Sell Closing Time Tour in Salt Lake City

Salt Lake City, UT

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

CaptiveEight CIO Summit - Philadelphia

Philadelphia, PA

Join Zendesk at CaptiveEight CIO Summit in Philadelphia on October 14. Register to learn more.

Zendesk Admin Training Day in New York City

New York City, NY

Join our team of Zendesk experts for a live classroom-style event in New York City. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Zendesk Sell Closing Time Tour in Detroit

Detroit, MI

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: San Francisco

San Francisco, CA

The Zendesk Showcase is coming to SF in October, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

Zendeskの基本設定を解説するとともに、初期設定を体験できるハンズオンセミナー

National Association of Government Web Professionals

Salt Lake City, UT

Visit our booth and hear from Zendesk customer, City of Pflugerville,TX, speak about implementing Zendesk chat on their city’s main website and three city subsites.

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Showcase: Singapore

Singapore, APAC

The Zendesk Showcase is coming to Singapore in September, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Sell Closing Time Tour in Philadelphia

Philadelphia, PA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Sell Closing Time Tour in Toronto

Toronto, ON

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

HMG Webinar featuring Zendesk CIO Colleen Berube

Online

Zendesk CIO, Colleen Berube, will discuss how customer expectations are changing, how businesses can respond to these changes and provide best practices from companies that deliver a delightful CX.

【東京開催】
日経MJフォーラム

Tokyo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【福岡開催】
日経MJフォーラム

Fukuoka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション3　15:10～　講演

【大阪開催】
日経MJフォーラム

Osaka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【札幌開催】
日経MJフォーラム

Sapporo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション2　14:30～　講演

Zendesk Sell Closing Time Tour in Atlanta

Atlanta, GA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: Melbourne

Melbourne, AU

The Zendesk Showcase is coming to Melbourne on 15 August, bringing together business leaders from all over Australia and New Zealand who want to build better customer experiences.

Zendesk Sell Closing Time Tour in Seattle

Seattle, WA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Presents: CIOSynergy Seattle

Seattle, WA

Stop by Zendesk’s booth at CIOSynergy in Seattle where CIO’s and IT leaders gather to collaborate in discussions that reveal directions, hurdles and lessons learned.

Zendesk Sell Closing Time Tour in Portland

Portland, OR

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Sell Closing Time Tour in Minneapolis

Minneapolis, MN

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Admin Training Days in Seattle

Seattle, WA

Join our team of Zendesk experts for a live classroom-style event in Seattle. These full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

カスタマーサポートで差をつける！
顧客満足度を向上させる顧客コミュニケーション

Osaka, Japan

魅力的なカスタマーエクスペリエンスの考え方と実装方法もお話します。

Zendesk Showcase: Chicago

Chicago, IL

The Zendesk Showcase is coming to Chicago in July, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Admin Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for live classroom-style events in Chicago. These full day deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

IRCE 2019

Chicago, IL

Gartner Customer Experience & Technologies Summit 2019

Sydney, AU

Future Contact Centres 2019

Sydney, AU

Collision 2019

Toronto, ON

Magento Imagine

Las Vegas, NV

Guru Empower

Philadelphia, PA

Zendesk Admin Training Days in Sydney

Sydney, Australia

Join our team of Zendesk experts for a live classroom-style event in Sydney. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

ICMI Contact Center Expo & Conference 2019

Ft. Lauderdale, FL

Slack Frontiers

San Francisco, CA

Frontiers is Slack’s annual conference that explores the future of work. Come visit the Zendesk booth to learn how together, Slack & Zendesk, can simplify communication and improve team efficiency.

HDI Conference & Expo 2019

Rosen Shingle Creek, Orlando, FL

25% off registration code: CEX-cdv97

Chief Customer Officer Melbourne 2019

Melbourne, AU

Customer Contact Week 2019

Gold Coast, AU

Zendesk Training Days in Melbourne

Melbourne, Australia

Join our team of Zendesk experts for a live classroom-style event in Melbourne. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

イーコマースフェア 2019 東京

Tokyo, Japan

東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-12です。

Zendesk Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for a live classroom-style event in Chicago. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

コールセンター/CRMデモ&コンファレンス 2018 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

Relate 2018

San Francisco, CA

Join us for Relate, our global user conference. We’ll have guest speakers, product innovation, thought leadership, training, and activities. After three days, you’ll know everything we know.

FUTR Asia Summit 2018

Singapore, SG

Customer 360 Forum 2018

Sydney, AU

Seamless Philippines 2018

Philippines, PH

Customer Experience in Context

Melbourne, AU

Learn how to improve your customer experiences by combining technology with design.

RetailEx Thailand 2018

Bangkok, TH

Traction

Vancouver, BC

Tiffany Apczynski, Zendesk's VP of Public Policy and Social Impact, will be a keynote speaker.

Chief Customer Officer New Zealand

Auckland, NZ

Chief Customer Officer is New Zealand's only meeting place for CX professionals that explores how organisations can create value for their customers by delivering truly connected experiences.

Customer Experience Innovation & Techfest

Melbourne, AU

Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers.

Gartner CX & Technologies Summit

Sydney, AU

Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Retail Asia Expo, Hong Kong

Hong Kong, HK

Retail Technology Conference (ReTechCon 2018)

Mumbai. India

As part of its industry creation activities, the Retailers Association of India hosts the Retail Technology Conclave – the only knowledge-sharing platform focussed on the technology aspect of the retail business. Launched 10 years ago, it has since grown leaps and bounds to become the country’s largest congregation of CIOs/CTOs, technology service providers and experts in the retail technology domain. The Conclave is designed to help retailers to understand and adapt the rapid changes in technology for the benefit of their businesses as well as consumers.

Customer Service Summit West

San Diego, CA

Zendesk's Director of Product Marketing, Mark Bloom, will present on Omnichannel Support.

Forrester DT Summit 2018

Mumbai, IN

Join us in learning how to embrace the strategic business transformations that new digital technologies make possible.

初めてのZendesk導入講座

Tokyo, Japan

Zendeskは企業とお客様の信頼関係を構築できるカスタマーサービスソフトウェアです。 豊富なサービス群と様々な機能を搭載しており、その機能を活用することで、効率的にお客様に合った対応をすることができます。 しかし、Zendesk導入にはZendeskの概念を理解し、用語や機能の慣れが必要なのも事実です。 本講座では、Zendesk導入初期に理解すべき事項をお話させていただきます。

Digital Travel APAC

Singapore, SG

eCommerce leaders from the world’s leading travel companies including the top hotel, airline and OTA companies - have asked for a dedicated learning and networking platform for their vertical.

Chief Customer Officer

Melbourne, AU

Chief Customer Officer Melbourne is bringing together the region's foremost customer experience leaders to help connect the dots between empathy, service design and employee experience. Come grab a coffee with us in the exhibition hall.

HDI 2018

Las Vegas, NV

Come find out how to energize and empower service and support pros to make a real difference in their careers and organizations.

Customer 360 Symposium

Hunter Valley, AU

Next Generation Customer Experience Conference

Phoenix, AZ

NGCX is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. Come meet us in person in our two roundtable breakout sessions.

Zendesk Solution Sessions: Irvine

Irvine, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Zendesk Solution Sessions: Glendale

Glendale, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Shoptalk

Las Vegas, NV

Come see us at the World's Largest Conference for Retail and Ecommerce!

SXSW 2018

Austin, TX

SXSW proves that the most unexpected discoveries happen when diverse topics and people unite. Come see Zendesk's own Tiffany Apczynski, Khalida Ali, and Steven Aguilar take the stage.

Inside Retail Live

Melbourne, AU

Inside Retail Live brings an immersive 3-day experience for businesses involved in every aspect of retail to meet, learn, and do business.

Magento Live

Sydney, AU

Omnichannel CX Roundtable - Mumbai

Mumbai

Join us at the event and know more about how companies can wow customers with Omnichannel Customer Experience

Omnichannel CX Roundtable - Bangalore

Bangalore

Join this event to know how companies can wow customers with omnichannel customer experience

Contact Centre Week

Gold Coast, AU

Contact Centre Week brings together contact centre managers, customer service experts and thought leaders to discuss the innovation of people, processes and technology that will drive contact centres forward.

イーコマースフェア 2018 東京

Tokyo, Japan

2018年2月13-14日と東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-10です。

Internet Retailing Expo Indonesia Transforming Indonesia's Retail Landscape

Jakarta, Indonesia

Come join Zendesk in Jakarta for the InternetRetailing Expo, the marketplace for online and offline retailers seeking for eCommerce solutions.

NRF Retail's Big Show

New York City

Witness the newest innovations, tech and solutions that are transforming the industry at NRF. Join us as Tom Keiser, COO, discusses recent trends that modern retail customers expect from CS today.

AI Briefing - Execs In The Know

San Francisco

This AI Briefing is a great opp to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies. Join our GM of Guide and other care leaders in this discussion.

IAEE Expo! Expo!

San Antonio

It’s all about connections. Join Zendesk and event managers at Expo! Expo! To find fresh solutions on how to conduct business and improve client relationships.

Gartner Symposium/ITxpo

Gold Coast, AU

Australia & New Zealand's Largest Gathering of CIOs and Senior IT Executives

AI Summit

San Francisco

AI is already here. It’s being implemented in every industry by leading organisations looking to reach unprecedented efficiencies – human capacity truly reimagined. The AI Summit is the world’s first and largest conference & exhibition to decipher the practical implications of AI for corporate organizations. We showcase the ground-breaking solutions that are transforming business productivity today and will transform organizations in the future.

Seamless Philippines

Singapore

ICMI Contact Center Demo

Las Vegas

Contact Centre Summit

Melbourne

As the expectations of the modern consumer evolve, so to must contact centres adapt their methods of engagement. Digital interactions currently account for over 35% of all interactions and are projected to overtake telecommunications within two years. It is crucial for contact centres to invest in digital platforms strategically to ensure a frictionless, easy and immediate journey across channels.

Soft Wave 2017

Seoul

SW기술과 응용제품을 총 망라하는 대한민국 소프트웨어대전 Soft Wave 2017 행사에서 Zendesk 부스를 만나 보십시오

Forrester CX Singapore 2017

Singapore

Today's CX leaders are expected to not just create great experiences, but to deliver digital CX programs that drive revenue and growth. To create breakaway CX, disciplined analysis and execution are required. Forrester's 2017 CX Singapore Forum will leverage our most recent research to help CX pros plan, design, and manage digital experiences that create real business impact.

Government Contact Centre Summit

Sydney

This government only conference is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

CXO Leaders Australia Summit

Sydney

Call Center Week

Las Vegas

Customer Experience Tech Fest

Melbourne