Events

CX Moment with City of St. Paul

Virtual event

Join us for an intimate conversation with public sector industry leaders who are embracing digital transformation in times of change.

テレコムスクエアが実践する、顧客視点でのカスタマーサポートとは？

オンラインセミナー

テレコムスクエア登壇！CX最新トレンドから紐解く、これからの顧客対応戦略とは

Coffee Break: The top CS reports you should be using now

Virtual Event

Zendesk’s Coffee Break Webinar series is bringing a collection of Top Tips with your morning cup of joe and in under 30 minutes.

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Discoveries

En ligne

Décodez les secrets d’une expérience client réussie, avec Zendesk et BFM : des conférenciers inspirants, des témoignages clients et les résultats du dernier rapport ESG CX Maturity.

Support Administrator Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Training Day: Support

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Support

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX NXT Customer Experience Summit

Online

Meet Zendesk on November 15-16 in a keynote with our SVP Global Digital & Regional Marketing, and a panel discussion with the Director of Commercial Sales.

コールセンター/CRMデモ&コンファレンス 2021 in 東京

Tokyo

【D-13】11/12(金) 16:30-17:15　セミナー講演
「顧客接点をデジタル化し、コンタクトセンターの顧客体験を進化させる！」

Zendesk Training Day: Explore

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Community Day

Virtual event

Join us at 9 AM PST to connect with like-minded Zendesk users, hear from our product teams, and join fun interactive activities to get you familiar with what’s new in the Zendesk community.

Zendesk Training Day: Support

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

11월 9일 Zendesk 실습 웨비나

Virtual event

Zendesk 소개와 함께 통합티켓관리, 헬프센터, 라이브 채팅, 콜센터 소프트웨어 등 핵심 기능 설정 및 기본 기능을 실습합니다.

Zendesk Training Day: Explore

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Guide

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX成熟度から考える コンタクトセンターの未来 ー CX Discoveries ー

オンラインセミナー

カスタマーサービスにおける「CX成熟度」を調査会社ESG社の業界アナリストが解説。

Become a CX Champion: How to prepare for a hybrid support team

Virtual Event

Running remote support isn’t about having fast internet—it’s not that simple. As agents continue to work from anywhere, additional planning and forethought is required to keep everyone up to speed. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about running support teams from home and eventually, the office. Learn to implement strategies that’ll keep your team on top.

Zendesk CX 디스커버리 웨비나

Virtual event

고객 경험이 비즈니스를 성공으로 이끄는 방법에 대해 소개합니다. 기업의 CX 성숙도를 확인하시고, 다음 단계로 나아갈 수 있는 방법에 대해 알아보세요!

CX Discoveries: Decoding customer service

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success.

Promoting self-service – CS Live

Virtual event

According to Forrester, 76% of customers prefer to find their own answers. If you have an existing knowledge base but are interested in how to better promote your content, join us!

CX Discoveries: Decoding customer service [Asia Pacific]

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success

コンタクトセンターマネジメント 2021 秋

オンラインセミナー

14:50-15:20 登壇 「CX最新トレンドから紐解く、これからの コンタクトセンターの姿」

Become a CX Champion: How to evolve your self-service

Virtual Event

When you are searching our Help Center for additional details or reading the comments in our Community for tips and tricks, you are using Zendesk Guide & Gather. Join us for a special Zendesk on Zendesk with our Customer Advocacy team leaders in a discussion about how we are evolving our self-service support and the best practices we’ve picked up along the way.

Prioritizing tickets within Support – CS Live

Virtual event

Adding automation to your ticket prioritization can remove manual processes within your workflow. Let our CSMs guide you through recommendations for different approaches to ticket prioritization.

CX Discoveries: Decoding customer service [Europe]

Online | 9:30 - 11:00 BST

On October 13th, join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.

Accelerating your CX Success

Virtual Event

It’s time to take the next step in your CX journey. Join us as Zendesk SMB leaders guide you through our best practices to become a CX Champion.

7 steps to a successful implementation

Virtual event

Have you recently started on Zendesk? Or are you a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.

Become a CX Champion: How to build your CX framework for success

Virtual Event

Your strategy for tipping the scale begins with understanding your current CX framework. Whether you’re a Starter, Riser, Emerging, or Champion, our experts will help you move forward. In just 30-minutes, you’ll learn to assess your organization’s structure and develop a strategy for improvements.

10월 6일 Zendesk 실습 웨비나

Virtual event

Zendesk 소개와 함께 통합티켓관리, 헬프센터, 라이브 채팅, 콜센터 소프트웨어 등 핵심 기능 설정 및 기본 기능을 실습합니다.

CX Management Summit

Online

Find out how you can deliver on new customer expectations, during our expert talk at this years CX Management Summit. We are looking forward speaking to you.

CX Moment with Christian Majgaard

Virtual event

Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.

Zendesk Training Day: Explore

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Coffee Break: How to create the best customer experience

Online | 10AM (BST)

Grab a warm cup of coffee and join us for this quick session where we’ll be sharing top tips on how to create the best customer experience.

Become a CX Champion: How to add a channel while continuing to support customers

Virtual Event

Meeting customer expectations means providing support across a number of channels. As your strategy evolves, it’s also necessary to expand your current offering. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about adding new channels to your mix without disrupting service currently in flight.

Industry CX: AI and Self-Service for Financial Services

Online | 11AM

This first webinar of the Industry CX series brings together leading experts to discuss the key CX trends for Financial Services and the role of emerging technologies.

Meta Festival

Online

We are happy to join Meta Festival, a new event approach offering digital space to learn, experience, marvel and connect. Join us on the Partner Stage and find out how to deliver best in class CX.

CX Moment with The Boston Globe

Virtual event

Learn how The Boston Globe uses Ada, Zendesk, and other tools to up-level their CX strategy to drive value for the business.

Coffee Break: How to scale with rapid growth

Virtual Event

Every year, the Forbes Cloud 100 List recognizes top cloud and software startups for their incredible accomplishments. This year, more than 75% of the list use Zendesk to help give their customers a great experience. Curious about what some of their best practices are? Join us for this quick 30 min session as we share some tactical tips that you can implement into your company right away.

Sell Spotlight

Virtual Event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Sell Spotlight

Virtual Event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

How to digitally transform your Customer Support – Sandvik Mobiles’ Story

Online | 11:00 AM (BST)

The importance of digital transformation isn’t under question. But how to do it well often is. Join Zendesk, Capventis & Sandvik Mobiles on September 22nd to learn more.

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Explore

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Support Administrator Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Sell Spotlight

Virtual Event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

CX 1 World

Online

Join this years CX1 World and meet our speakers as they discuss together with our customers how to get from a vision to the new normal of CX.

Zendesk Training Day: Support

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Keep your business in sync

Online | 10AM BST

Enabling effective collaboration across departments is tricky. With remote working it has become even harder. Join us to learn how Zendesk keeps your departments moving in the same direction.

Optimizing an internal use case – CS Live

Virtual event

From IT onboarding to HR requests, an internal use case can allow you to serve your teams seamlessly. Allow our Customer Success Managers to guide you through optimization tips for internal support.

ソラコムに学ぶ！ 顧客に好かれるカスタマーサポートとは？

オンラインセミナー

ソラコム登壇！CX最新トレンドから紐解く、これからの顧客対応戦略とは

Maintaining an organized Support instance – CS Live

Virtual event

There's a lot to manage within your Support instance. Let our Customer Success Managers walk you through how to audit your account.

What’s New -Zendeskの新しい機能をご紹介！

オンラインセミナー

Zendeskを導入済みのお客様を対象に、Zendeskの新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

DMEXCO

Online

Join us in this years virtual DMEXCO! Our fantastic speakers will discuss why "digital-first" is crucial and how to make your CX better.

7 steps for a successful implementation- CS Live

Virtual event

Are you new to Zendesk? Join this beginner session covering 7 key steps for a successful Zendesk Support implementation.

Developer Webinar: Get Started with Zendesk Apps Framework

Virtual Event

With Zendesk apps, you can make agents more productive by easily extending Zendesk’s functionality and surfacing contextual data. In this developer webinar, we’ll walk you through building your first app with the Zendesk Apps Framework (ZAF). By the end of this webinar, you’ll understand: The basics of the ZAF - we’ll walk you through sample code and show you what’s under the hood The different types of apps you can build with ZAF, and the use cases you can address Best practices for building with ZAF

Coffee Break: How to create the best customer experience

Virtual Event

Consumer behavior is changing rapidly. Companies have to quickly adapt to meet the ever changing needs of their customers. Are you doing everything that you can to provide support where and how it's convenient for your customer, so it's fast and easy for them to get the answers they need? There might be some holes in your plan and we’re here to help you figure them out!

Zendesk Training Day: Explore

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

第2回 公共DXフォーラム2021 ～Society 5.0時代の戦略的公共DX～

オンラインセミナー

セッションⅠ　9:45-10:15　セミナー講演
市民1人ひとりと向き合う“デジタル窓口”ーこれからのコミュニケーションのあり方とは？

Evolving CX strategies & solutions for a new era

Online | 1:00 PM EET (60 mins)

Digital transformation continues to evolve. The last year has highlighted how important it is for businesses to remain agile, but innovative in order to achieve an excellent customer experience.

これからのコンタクト センターに求められる 「Agility – 変化に適応する力」

オンラインセミナー

迅速かつ革新的な意思決定を実現できるチームを作り運営する方法や、テクノロジーの活用方法をご紹介

Agility in Action – 디지털 퍼스트 시대의 CX 애자일 전략

Virtual event

고객의 니즈가 끊임 없이 변화하는 가운데 CX 전략을 최적화하고 비즈니스 목표를 민첩하게 달성할 수 있는 방안을 살펴 보고 다양한 마스터클래스에도 참여하세요.

What’s New at Zendesk

Virtual event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

Zendesk Training Day: Support

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

What’s New at Zendesk: August 2021

Virtual Event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

Prepared for a changing customer service landscape?

Online | 10AM BST

Join us on August 19th where you can learn more about how your business can meet these evolving needs and expectations through delivering a powerful omni-channel customer experience.

Explore CX Analyst certification prep & practice workshop

Virtual Event | AMER

Work with Zendesk experts at these live certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk Training Day: Guide

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Moment with Sarah Robb O’Hagan

Virtual event

Join us for this special edition of a CX Moment with Sarah Robb O'Hagan–executive, activist, entrepreneur and author of Extreme You: Step Up. Stand Out. Kick Ass. Repeat.

Zendesk Training Day: Support

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Let’s talk change, with CX leaders

Virtual Event

This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.

8월 10일 Zendesk 실습 웨비나

Online

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 주요 기능에 대한 실습 및 Q&A (온라인)

Agility in action

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Support Administrator certification prep & practice workshop

Virtual Event | AMER

Work with Zendesk experts at these certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Agility in action – Asia

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action – Australia & New Zealand

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action – India

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

インダストリーフォーラム 2021 夏 流通・小売・サービス Day

Webセミナー

13:40 - 14:10登壇『顧客対応で差をつける！お客様の心に響く顧客接点の作り方〜テクノロジーが拓く、次世代のコンタクトセンターとは？〜』

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

FAQサイトをフル活用して、問い合わせ対応を効率化

Webセミナー

GMOペパボに学ぶ！より良いカスタマーサポートの設計

Why Omnichannel matters now more than ever

Online | 12PM (BST)

Now more than ever customers expect seamless online experiences that are on a par with in person experiences or exceed them. Join us on the 28th July.

Get ahead of the curve

Virtual Event

Agility is a business’ ability to respond to changing conditions quickly, make change easier to manage, and turn change into opportunities to better connect with customers. And if there’s one segment of businesses that have had to respond to those changes the quickest, it’s small and mid-sized companies. In this session, we’ll be sharing actionable tips you can implement today and start seeing results tomorrow.

A CX Moment with Mediaocean

Virtual event

Join us for a conversation with Stephanie Dorman, Chief People Officer, from Mediaocean. She’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

コールセンター/CRMデモ&コンファレンス 2021 in 大阪

Osaka, Japan

【A-11】7/21(水) 10:30-11:15　セミナー講演
「顧客接点をデジタル化し、コンタクトセンターの顧客体験を進化させる！」

7월 6일 Zendesk 실습 웨비나

Online

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 주요 기능에 대한 실습 및 Q&A (온라인)

Pause-café: Comment scaler votre support grace au self service

En ligne | à 11h (CEST)

Dans cette série de webinars, nos experts vous expliquent comment tirer le meilleur parti de vos outils Zendesk et vous dévoilent les initiatives qui sont aujourd’hui essentielles.

Coffee Break: How to build agile sales teams

Virtual Event

Grab a warm cup of coffee and join us for our next episode in our Coffee Break series! In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

A CX Moment with Duncan Wardle

Virtual event

Join us to hear from Duncan Wardle, former Head of Innovation and Creativity at Disney. His creative process will help you uncover fresh thinking, team innovation, and disruptive ideas for your own company.

Coffee Break: How to Build Agile Sales Teams

Online | 10AM BST

In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

A CX Moment with Yext

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Reporting & Analytics Solutions- Explore trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

社内FAQ・問い合わせ管理ツールで、業務を変革する！

Webセミナー

【総務・人事・IT担当者向け】

Ticketing Solutions- Support trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

コンタクトセンター マネジメント 2021 夏

オンラインセミナー

13:40 セミナー登壇『CX最新トレンドから紐解く、これからの コンタクトセンターの姿』

Zendesk Sales Trends Report 2021 – Asia Pacific

Virtual Event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Ticketing Solutions- Support trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Roadshow España

En línea | a las 11h

Vivimos en un escenario completamente nuevo. Tenemos que adaptarnos constantemente, y a una velocidad vertiginosa, para estar al día de lo que nuestros clientes nos solicitan.

Zendesk Roadshow в Восточной Европе

Онлайн | 12 московское время

Узнайте от ведущих экспертов в области обслуживания клиентов о тенденциях CX в 2021 году.

Zendesk Sales Trends Report 2021 – Americas

Virtual Event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we will dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk Sales Trends Report 2021 – Europe, Middle East, Africa

Virtual Event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Explore CX Analyst certification prep & practice workshop

Virtual Event | AMER

Work with Zendesk experts at these certification prep & practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Digital Tipping Point – Leading in a digital-first CX world

Online | 12PM BST

Join us on 9 June for The Digital Tipping Point, where we’ll discuss which trends from last year will be permanent as well as the big bets to make in CX this year.

Zendesk Roadshow Italia

Online | alle 10

Unisciti a noi per scoprire come rimanere all’avanguardia nella nuova Customer Experience, impostare il tuo team per il successo e mantenere il tuo business in perfetta sincronia.

Zendesk Roadshow France

En ligne | à 9h30

Rejoignez notre équipe et notre communauté pour découvrir comment renforcer votre expérience client en 2021.

Zendesk National User Group

Virtual event

Join Zendesk as we bring together our user community to network, discuss Self-Service, and dive into best practices to help you stay engaged with your customers across every channel.

Zendesk Roadshow Benelux and Nordics

Online | 1PM CEST

Join us for a series of hands-on breakout sessions, hosted by Zendesk experts, customers, and partners. You’ll learn the trending customer insights that matter most to your business.

What’s New Q2 웨비나

Online

전반적인 제품 포트폴리오에서의 Zendesk Q2 최신 업데이트 정보 및 데모를 확인하십시오.

Agent Workspace Solutions- Suite trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Reporting & Analytics Solutions- Explore trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

ニューノーマル時代のカスタマーサービスを考える

Webセミナー

ココナラに学ぶ！オムニチャネル時代の顧客コミュニケーション戦略

A CX Moment with Snap

Virtual event

Join us for a fast and fiery conversation with Snap's Robert Siniscalchi. He’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Coffee Break: How to scale with self-service

Online | 10AM GMT

In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big bets your companies should prioritise now.

Zendesk Roadshow UK and Ireland

Online | 11AM BST

Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts.

Slack Frontiers Asia Pacific

Online | 1 - 5PM AEST

Join us at Slack Frontiers Asia Pacific and discover how Zendesk integrates with Slack to help you deliver a world-class customer experience.

Ticketing Solutions- Support trainings

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Reporting & Analytics Solutions- Explore Trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Slack Frontiers Europe

Online | 9AM - 1PM BST

Join us at Slack Frontiers Europe and discover how our integration with Slack can help you deliver world-class customer service.

Utility Week Live

Online | 2PM - 3:PM BST

Join us at Utility Week Live on a fireside chat with Shell Energy to discuss what it means to lead CX transformation in the energy and utilities industry.

Self Service Solutions- Guide trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Coffee Breaks: How to scale with self service

Virtual Event

Grab a warm cup of joe and join us for next episode in our Coffee Break series! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big CX bets your company should prioritize now.

Ticketing Solutions- Support trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Ticketing Solutions- Support trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

What’s New at Zendesk: May 2021

Virtual Event

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.

What’s New bij Zendesk

Online | 11.00 uur

Neem deel aan onze Nederlandstalige What’s New webinar op 11 mei waarin we tips en tricks delen omtrent de nieuwe Zendesk features.

Koffiepauze Toptips: Verbeter de samenwerking binnen je team

Online | 13.00 uur CEST

We zijn terug! De Koffiepauze-serie is terug voor de tweede ronde met drie gloednieuwe webinars. In dit webinar ontdek je onze toptips voor het verbeteren van de samenwerking in je teams.

Support Administrator Certification Prep & Practice Workshop

Virtual Event | AMER

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Pause-café: La nouvelle ère de la messagerie

En ligne | à 11h00

Au cours de cette série, nos experts vous expliqueront comment tirer le meilleur parti de vos outils Zendesk. Dans ce premier épisode, nous partageons avec vous nos bons conseils pour adopter le messaging à votre échelle.

Reimagining Retail: Adapting your CX strategy to our new world

Online

Join us, with our Partner Route 101 at Retail Connected on April 28th, 1:30pm GMT where we discuss how Holland & Barrett have been adapting their CX Strategy.

Agent Workspace Solutions- Suite trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Self Service Solutions- Guide trainings

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Reporting & Analytics Solutions- Explore trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Academy Live

Virtual event

CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.

Introducing Zendesk messaging: How to get started with our Mobile SDK

Virtual Event

In today’s digital world, customers expect amazing service across all channels, including mobile apps. In this developer webinar, we’ll do a deep-dive into the world of messaging and show you why it’s the next big thing for your customer experience. We’ll walk you through the benefits of messaging, how to deliver personalized experiences, and how to implement it on your app using Zendesk’s Mobile SDK. We’ll also cover the difference between our Classic SDKs and Messaging SDKs, best practices, live demos, and Q&A.

Prepare your support team for messaging

Virtual Event

Messaging’s popularity is growing faster than any other channel and it’s rapidly transforming how customers interact with brands. Watch our webinar on preparing your support team for messaging. We'll uncover why messaging has become customers' preferred channel, provide the tools you need to get started with messaging today, and share best practices for meeting customer expectations, staffing, automation, and achieving your business objectives with this new channel.

Coffee Breaks: Das neue Zeitalter des Messaging

Online | 11:00 Uhr (MESZ)

Schnappen Sie sich Ihren Kaffee und seien Sie bei der ersten Folge unserer Webinar-Reihe „Coffee Break” dabei! In dieser Folge teilen wir Top-Tipps zur Bestimmung der besten Messaging-Strategie.

デジタル時代におけるカスタマーサービスを考える
– Digital Tipping Point

【イベントレポート】

今後のCRM戦略の考慮ポイントを、オムニチャネルでの顧客対応を実現している事例を交えてご紹介します。

Reporting & Analytics Solutions- Explore Trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Ticketing Solutions- Support Trainings

Virtual Event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Digital Tipping Point webinar

Online

CX 기술 분야의 최신 연구 및 포스트코로나 시대 CRM 전략을 공유하고 2021년 기업이 주목해야 할 기술 투자 분야, Zendesk 고객 성공 사례를 만나 보세요.

The Future of Finance and CX

Online | 11:30 AM (BST)

Join us on a fireside chat with a challenger bank to discuss key learnings on improving CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile.

Self Service Solutions- Guide trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Ticketing Solutions- Support Trainings

Virtual Event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Experience Day France

En ligne | à 9h30

Experience Day : un événement virtuel d’une heure dédié à nos clients pour vous présenter nos nouveautés et notre roadmap, un retour d’expérience client, et la présentation de start-ups.

Zendesk入門編　ハンズオンセミナー

Webセミナー

初期設定を体験できるハンズオンセミナー

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual Event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual Event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine

Virtual event

Zendesk partnered with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.

Zendesk Roadshow – Europe, Middle East and Africa

Online

Join us for this two-day event where we will be distilling down all of the many components that drive customer happiness into a practical formula and framework.

Retail Peak: Lessons Learned and the road ahead

Online | 9:30 AM (BST)

Join some of the UK’s leading retailers over breakfast as we discuss key learnings from the “longest peak season”.

Zendesk Certification Prep & Practice Workshop

Virtual Event | AMER Pacific Time

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Coffee Breaks: The New Age of Messaging

Virtual Event

Grab a warm cup of joe and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share the top 3 tips to scale out the best messaging strategy for your company.

Coffee Breaks: The New-Age of Messaging

Online | 10:00am GMT

Grab a warm cup of coffee and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product.

Zendesk製品紹介セミナー

Webセミナー

Coffee Break: 7 Ways to Empower your Customers with Self-Service

Online | 1:30PM CET

In this 15-minute webinar, you’ll learn how to drive self-service by building an effective knowledge base and an engaging community, backed up with customer references.

A CX Moment with Mako Medical and CustomerHD

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Expérience Agent : Votre nouvelle stratégie pour gagner en productivité et en qualité

En ligne | à 12h00

Durant ce webinar, nous aborderons avec Jeoffrey Jouannet les points clés d’une stratégie CX efficace qui soigne autant l’expérience agents que celle des clients.

Zendesk Roadshow DACH

Online | 11:30 Uhr (MEZ)

Wir werden mit Ihnen tiefer in die CX-Trends für 2021 eintauchen und uns außerdem Messaging, als einer der interessantesten Kanäle im Rahmen einer Omnichannel-Strategie, anschauen.

What’s New
Zendeskの新しい機能を ご紹介！

Webセミナー

Zendeskを導入済みのお客様を対象に、新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

日経産業新聞フォーラム バーチャル版働き方DX

Webinar

『AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！！』（オンデマンド配信）

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Greenwich Mean Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Certification Prep & Practice Workshop

Virtual Event | Australian Eastern Daylight Time

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk 실습 웨비나

Online

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 Zendesk 주요 기능에 대한 기본 실습 및 Q&A(온라인)

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

What’s new at Zendesk: March 2021

Virtual Event

Helping businesses create great customer experiences has been in Zendesk’s DNA since day one. We’re the champions of customer experience — powering the world’s most innovative and best-in-class customer experiences. But today, customer expectations are evolving faster than ever, with 50% of consumers wanting to receive service over the same channels they communicate with friends and family and the use of social channels to get help growing over 100% in 2020.

マイナビニュース フォーラム 働き方改革Day

オンラインセミナー

ニューノーマルのマネジメント、変化を生き抜く個人と組織のあり方
【A-7】16:00-16:40 セミナー登壇

Zendesk Webinar: Founders Panel with Eko, Sendoso, and Hatch

Virtual Event

How do you plan for the year ahead when the previous year was so full of surprises? Small and high growth businesses in particular have to be more innovative and adaptive. What better way to learn how to prepare your business than to speak to a collective of co-founders that can share their techniques and thought processes on how to successfully plan for a post-pandemic world.

Тренды работы с клиентским опытом 2021

ОНЛАЙН | 12:00 по московскому времени

Узнайте о трендах работы с клиентским опытом 2021, и сравните себя с 90,000 клиентов Zendesk в 175 странах.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

How to Find, Understand, and Measure your Product-Market Fit

Virtual Event

While it’s understood that product-market fit is crucial, the how is less straightforward. We'll de-mystify product-market fit in this event with the VP of Product at Zendesk and Co-founder at Pendo.

Trends im Bereich Customer Experience für 2021: Deutschland

Online | 10:30 Uhr MEZ

Begleiten Sie unsere Gastgeber, Laura Reiser, Group Manager Central Marketing, und Ulrich Hoffman, Director Commercial Sales, und lernen Sie über die neuesten Updates zum Thema Customer Experience.

A CX Moment with Aramex

Virtual event

In this CX Moment, we dive into the logistics and transport sector, with a chat with Aramex. Like all transportation companies, Aramex has had to operate recently with speed and agility.

ニューノーマル時代の顧客エンゲージメントとは？ – CX Trends 2021

【イベントレポート】

Zendesk導入企業9万社のデータに基づく、2021年のCXの海外＆国内トレンドもご紹介！

A CX Moment with Calendly

Virtual event

Hear from Jon Smith, who ran support organizations for Home Depot, MailChimp, and now heads up CX at Calendly. He'll share his approach to strategy and ops and what he thinks is next for CX in 2021.

Tendencias de CX para 2021: España

En línea | a las 10:30

Únete a nuestros invitados – Laura Martin y Albert Martorell – mientras comparten sus recomendaciones para ofrecer una mejor experiencia al cliente.

Le tendenze dell’esperienza clienti nel 2021: Italia

Online | alle 10:30

Unitevi ai nostri ospiti Jean-Pierre Giannetti e Roberta Bucci per gli ultimi aggiornamenti sulla customer experience di cui avete bisogno per affrontare il continuo cambiamento.

DX時代に『人』への価値にフォーカスし、企業として生き抜く術を知る

オンラインセミナー

セッション3　セミナー講演
「AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！」

2021 CX Trends: United Kingdom and Ireland

Online

Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.

Tendances de l’expérience client en 2021 : France

En ligne | à 12:00

Rejoignez nous pour découvrir comment adapter votre expérience client face aux changements en cours, et écoutez le retour d’expérience et les enjeux 2021 de Christophe Vassallo de Salto.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Certification Prep & Practice Workshop

Virtual Event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

CX Trends 2021

Virtual Event

CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organizations today. Join our host Sarah Reed, and our special guests, including CNN host and best-selling author Fareed Zakaria, for the latest customer experience updates you need to face ongoing change. You’ll also learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

Tendencias de la Experiencia del Cliente en 2021 América Latina

Virtual Event

En este webinar, veremos cómo 2021 significa aprender del año pasado, adaptarse a las nuevas realidades y preparar a sus equipos para el éxito. Además, te guiaremos a través de las principales tendencias de CX para 2021, presentando datos de Zendesk Benchmark, nuestro informe de datos anual que analizó datos de clientes, agentes y líderes de servicio al cliente de más de 90,000 empresas en 175 países que utilizan Zendesk. Investigamos qué separa a las empresas que se destacan en CX del resto.

Tendências da Experiência do Cliente para 2021 Brasil

Virtual Event

Neste webinar, vamos ver como 2021 significa aprender com o ano passado, adaptar-se a novas realidades e preparar suas equipes para o sucesso. Vamos guiar você pelas principais tendências de CX para 2021, apresentando os dados do Zendesk Benchmark, nosso relatório anual de dados de que analisou dados de clientes, agentes e líderes de atendimento ao cliente de mais de 90.000 empresas em 175 países que usam o Zendesk. Investigamos o que separa as empresas que se destacam em CX de todas as outras.

2021 CX Trends: Europe, Middle East & Africa

Online

Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.

2021 CX Trends: Nordics break out session

Online | 11:30 CET

Join our Nordics break out session, following right after the pan-EMEA event, and hear from a local Scandinavian customer on how they have adapted and managed to stay agile.

2021 CX Trends: Benelux fireside chat met Zendesk klant Any Lamp

Online | 11.30 uur CET

In deze fireside chat, gaan Zendesk klant Any Lamp, Zendesk partner Pluscloud en Solutions Consultant Alex Dorweiler, verder in op de vraag hoe Any Lamp ingespeeld heeft op de CX trends.

CX Trends 2021 – Asia Pacific

Virtual event

Be the first to hear about this year’s trends during our global event along with practical sessions to benchmark your business against 90,000 Zendesk customers across 175 countries.

CX Trends 2021

Virtual event

Join our host Sarah Reed, and our special guests, including Cloudbeds, 7-Eleven, Whatsapp, and CNN host & best-selling author Fareed Zakaria, for the latest CX updates you need to face ongoing change.

Zendesk Certification Prep & Practice Workshop

Virtual Event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Webセミナー

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Irish Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

A CX Moment with Bernard Salt AM

Online

Join this CX Moment with Bernard Salt AM, one of Australia’s leading social commentators on trends, business, and the global COVID-19 pandemic.

Introducing Zendesk messaging: Explore our new developer tools

Virtual Event

As customer service becomes increasingly digital-first in the new normal, it’s important to build messaging experiences that can help you scale and stay connected to your customers. In this developer webinar, we’ll walk you through Zendesk’s latest messaging centric developer tools, including the Unity SDK, Zendesk Messaging SDK, and Messaging Bot Partners (Switchboard API).

A CX Moment with Cloudbeds

Virtual event

Join, CEO & Founder of Cloudbeds, Adam Harris, as he shares how the hospitality industry has adapted to the pandemic, the changes the industry needs to make, and how they are easing the disruption.

Conversations with an IT leader: CX and the Role of IT

Virtual Event

For IT leaders, delivering incredible customer experiences is already a part of the job. And now, the pandemic has added pressure to deliver like never before. In this webinar - you’ll hear how IT leaders are reacting to today’s challenges by pushing the boundaries of technology and culture to create differentiated and meaningful experiences that stay with their customers.

Customers Meetup
〜チーム対応を効率化させるコツとは？〜

オンラインセミナー

チーム対応を効率化させるコツとは？をテーマに、Zendesk製品の新機能もご紹介します。

【Webセミナー】Zendesk製品紹介セミナー

Tokyo, Japan

Zendeskなら簡単に在宅コンタクトセンターを構築できます！問い合わせ対応チャネルやFAQの作成、分析レポートなど、コンタクトセンターに必要となる機能を網羅したZendeskの各製品と機能をご紹介します。

The future of employee support for HR leaders: Preparing for what’s next

Virtual Event

Companies across the world are still adjusting for the next normal, whether that’s a return to the workplace, a modified office experience or a long-term work from home model. As HR leaders prepare for what's next in employee support, there’s a real opportunity to re-align our infrastructure and people practices to improve the way we work, no matter what that will look like. View this on-demand webinar to learn what's top of mind for Zendesk's HR leaders, how HR is making employee support more resilient and distributed, and best practices on how Zendesk HR uses Zendesk for employee support.

Zendesk Certification Prep & Practice Workshop

Virtual Event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk National User Group: Building stronger customer experiences through messaging

Virtual event

Join Zendesk as we bring together our user community to network, discuss messaging, and best practices to help you stay engaged with your customers across every channel. Register today!

Exclusive Networking Sessions through Braindate

Virtual event

Create or select topics that interest you and meet with 1-5 attendees virtually to discuss. You'll get access to our product specialists and our customer network.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介します

Coffee Breaks: Top tips for scaling your SMB

Virtual Event

Grab a warm cup of joe and join us for our final Coffee Breaks episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips for scaling your SMB.

A Special CX Moment with Layne Beachley & Kirk Pengilly

Virtual

We are joined by 7-time world champion surfer, Layne Beachley, and her husband, Kirk Pengilly, one of the founding members of INXS.

7 Biggest Sales Trends to Watch in 2021

Virtual Event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

7 Biggest Sales Trends to Watch in 2021

Virtual Event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

Free Certification Information Webinar

Virtual Event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

AWS re:Invent

Virtual event

Join Zendesk at AWS re:Invent! Stop by our virtual booth, join our CUBE interview session with Shawna Wolverton, Executive Vice President of Product, or virtually connect with our team at our exclusive Virtual Wine Tasting Events.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

マルチチャネルでの顧客コミュニケーションをより良くするためのポイントをご紹介

A CX Moment with Simplr and Black Rifle Coffee

Virtual event

Join us at 9:30am PDT as Simplr and Black Rifle Coffee discuss what they're doing to provide outstanding CX and find out how they're increasing customer service reliability.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

コールセンター/CRMデモ&コンファレンス 2020 in 東京

Tokyo, Japan

11月12日(木) 16:00 - 16:45 【E-6】セミナーに登壇します！

What’s new at Zendesk: November 2020

Virtual Event

What’s New: Conversations are the Future of Service Messaging has exploded in popularity as the preferred way for friends and families to communicate, and Zendesk is now bringing this same technology to customer service teams. This quarter, we’re excited to introduce new ways for you to have ongoing and natural conversations with your customers as they move between your website, mobile app, gaming app, and social channels, while also ensuring your teams have the right tools to deliver efficient support.

Coffee Breaks: 5 tips for staying connected and productive right now

Virtual Event

Grab a warm or iced cup of joe and join us for another episode in our Coffee Breaks series. In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips to say connected and productive right now.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Irish Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

How to raise your CX game

Virtual event

Hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.

Go From CX Starter to Champion

Tokyo, Japan

ー ニューノーマル時代のカスタマーサービスへ ー

Go from CX Starter to Champion

Virtual event

Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.

Zendesk 온라인 컨퍼런스 – CX Starter에서 Champion으로! 고객 지원 Level-up 전략

Online

CX 현재와 미래를 준비하는 통찰력과 2021 CX 전략 수립, 고객 지원 레벨업을 위한 구체적인 해법을 모색해 보시기 바랍니다. 지금 등록하세요!

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

SaaStock EMEA Virtual Conference

Virtual

Zendesk Startups Team is proud to be the Startup Program Sponsor for SaaStock EMEA Virtual Conference 2020. Swing by our virtual booth during the conference week to see how we are giving startups six months free of Zendesk, and schedule a demo appointment for a chance to win a branded Apple AirPod.

Zendesk製品紹介セミナー 〜Zendeskなら簡単に在宅コンタクトセンターを 構築できます！〜

Tokyo, Japan

問い合わせ対応チャネルやFAQの作成、分析レポートなど、コンタクトセンターに必要となる機能を網羅したZendeskの各製品と機能をご紹介します。

Ready to become a CX Champion with Zendesk?

Virtual Event

Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.

Go from CX Starter to CX Champion

Virtual event

Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.

The Roundtable responds to your questions

Virtual Event

We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.

チャットでお問い合わせ対応！
〜 チャット導入時に検討すべきポイントとは？ 〜

Tokyo, Japan

【対象】
チャット対応/オンライン接客の導入を検討されている・導入されているものの課題がある企業様

SMB Benchmark 2020: Adapting to Rapid Change – Nordics

Online

Join us for our first SMB Virtual Event for the Nordics. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

A CX Moment with Carousell

Virtual event

Join us on 1 October to learn how Carousell has effectively tapped on the power of its community to grow into one of the largest peer-to-peer marketplaces in Southeast Asia.

Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

まずはここから！実際に製品をさわって、初期設定を体験してみませんか？

Customers Meetup
〜Answer Botが日本語に対応しました！〜

Tokyo, Japan

【対象：Zendeskを導入済みのお客様】
「問い合わせ対応を効率化するためにウィジェットを使いこなす！」をテーマにご紹介します。

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Sit Down, Startup LIVE – State of the Cloud Industry 2020

Virtual event

Join us for a live episode of the Sit Down Startup podcast with Elena Gomez, CFO @Zendesk, and influential cloud leaders to discuss the industry’s current state and what’s coming in the year ahead.

Top Tips: For scaling your business in a changing world

Virtual event

Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

PagerDuty Summit 2020

Virtual event

We’re proud to be a Silver sponsor at PagerDuty Summit. Join our breakout at 12:30pm on September 23rd and hear from Abhi Basu, Director of Product Marketing at Zendesk discuss supporting your customers and employees with real-time insights.

Free Certification Information Webinar

Virtual Event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

Zendesk Roadshow DACH

Online

Zendesk Roadshow DACH enters its second round. Be there when Conrad Electronics, emmy sharing, Zendesk and wellness experts come together for an interactive live show.

SMB Benchmark 2020: Adapting to Rapid Change – UKI

Online

Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

コールセンター/CRMデモ&コンファレンス 2020 in 大阪

Osaka, Japan

【C-14】9/16(水) 14:00-14:45　セミナー講演
「テレワーク時代にこそ考える、顧客から好まれるオムニチャネルコミュニケーションとは？」

Zendesk Roadshow Africa

Online

We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.

Finovate Fall Digital Conference

Virtual event

Join us at Finovate Fall Digital Conference on September 17th at 3:20pm with Alexandra Mack, discussing Chatbots, AI, automation: The technologies already changing banking and revolutionizing the CX!

Zendesk Roadshow Nordics and Benelux

Online

Join us for the Zendesk Roadshow Nordics and Benelux. Its an exciting online event bringing local industry perspectives, product news and real-life customer insights - wherever you're working from.

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Roadshow UK & Ireland

Online

This series of virtual events, hosted in collaboration with MyCustomer and Computerworld, invites CX professionals to join us for the latest on cx trends and insights in our topsy-turvy world.

A CX Moment with Four Pillars Gin

Online

Join an interactive conversation and gin tasting experience with Matt Jones, the co-Founder of Four Pillars, named the world’s leading gin producer by the IWSC.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Top Tips: For staying connected to your customers

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

Zendesk Partner Event: The CX Game Show

Virtual event

You’re invited to compete on NICE inContact’s first-ever game show on August 25th at 11am PT/2pm ET. Test your CX knowledge and try to win the $100 prize by answering questions quickly and correctly.

Zendesk Video Q&A Event on Support Triggers & Business Rules

On Wednesday, August 26, from 9:00 am-11:00 am CDT, we're hosting a video Q&A event in the Zendesk Help Center on Support Triggers and Business Rules.

Zendesk Showcase Brasil

Virtual event

Reuniremos mais de 25 palestrantes que dividirão melhores práticas, avanços tecnológicos, e os serviços focados em endereçar o novo comportamento do consumidor e o futuro do CX na era do Novo Normal.

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

A CX Moment with Xavier College

Online

Join Xavier College on 13 August at 2:30 PM AEST to learn how the private school transformed their way of working and made use of the uncertainty to drive new digital initiatives.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Top Tips: For better customer service

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介

National User Group

Virtual event

Join Zendesk as we bringing together our User community to network, discuss data and analytics, and best practices to help you stay engaged with your customers. Space is limited!

Zendesk for Startups The Pitch: Kaizo, Klaus, Snapcall, and Tymeshift

Virtual Event

Join us as Kaizo, Klaus, Snapcall, and Tymeshift pitch their solutions, built on Zendesk.

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk On Air LATAM (Spanish)

Virtual event

¡Se acerca Zendesk On Air 2020! Vamos a cubrir las tendencias del mercado, las estrategias de experiencia del cliente, tendremos entrenamientos, casos de éxito y mucho más contenido y entretenimiento divididos en 15 sesiones.

【Webセミナー】 チャットでお問い合わせ対応！ 〜 チャット導入時に検討すべきポイントとは？ 〜

Tokyo, Japan

対象：チャット対応/オンライン接客の導入を検討されている・導入されているものの課題がある企業様

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

CXPA Webinar Presented by Zendesk: How CX Leaders can team-up with Contact Centers

Virtual event

Join Zendesk during a CXPA webinar for this discussion about how CX pros and Contact Center leaders can lean on one another to generate better outcomes for employees, customers, and businesses.

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

Zendesk On Air Brazil (Portuguese)

Virtual event

Nosso evento online, o Zendesk On Air 2020, vem aí. Aproveite esta oportunidade para expandir seus conhecimentos sobre as novas tendências de mercado, estratégias de experiência do cliente, casos de sucesso e muito mais!

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Pride of CX

Virtual event

Join us for Out in Tech, a Pride month celebration + fireside chat with Jeff Titterton, Chief Marketing Officer at Zendesk.

Creating Space for Vulnerability: Calm + Coffee Meets Bagel + Hinge

Virtual event

Learn how Calm, Coffee Meets Bagel and Hinge tackle all the big things and all the little details that ensure their customers’ success and how they define that success.

The Future of Education Think Tank: Students First

Virtual

Join the discussion with Education leaders on leading your school through the Coronavirus pandemic.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

New England Virtual User Group

Virtual event

More information coming soon.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介

India Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from CX thought leaders across industries, and get your questions answered live by the Zendesk team.

Zendesk Showcase APAC

Virtual event

Join us at 2:30pm AEST to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

Zendesk Showcase APAC

On-demand

Watch the on-demand event to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

ANZ Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Forrester, Afterpay, Zendesk and key customers. Get your questions answered live by our Customer Success and Solutions Consulting team.

Asia Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Zendesk and key customers and get your questions answered live by our Customer Success and Solutions Consulting team.

Mid-Atlantic/DC Metro Virtual User Group

Virtual event

More information coming soon.

Virtual SF Meetup: It’s Still Day 1: Digit, Fandom + Lever

Virtual event

How do you scale a team, yet keep Day 1 Culture? Hear first-hand stories and gain insight from industry leaders: Digit, Fandom, and Lever.

Virtual Zendesk Training Days

Virtual Event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team.

NYC Virtual User Group At Your Self-Service: Leveraging Zendesk Guide for CX Success

Virtual Event

More information coming soon.

【Webセミナー】Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析:「インサイト」からの移行編 〜

San Diego Virtual User Group – “Adjusting to the New Normal”

Virtual event

Join Zendesk and learn how to leverage automation, support your teams and deliver exceptional customer experiences during changing times.

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Don’t Hate, Automate: Leveraging AI for CX Success

Virtual event

Join Zendesk as we tackle the benefits of AI in this new normal. Learn how to leverage automation, support your teams and deliver exceptional customer experiences during tough times.

Sales Assembly Virtual Series – Presentation Choreography

Virtual event

Join this Sales Assembly and Todd Caponi, Author of The Transparency Sale, as they discuss a choreography sellers can use to prepare and deliver sales presentations.

Virtually Meetup with Handy, Freshly, and Novo

Virtual event

What do food delivery, the shared economy of home services, and banking platforms all have in common? Hear how Freshly, Handy and Novo provide killer customer experiences and top-notch support.

【Webセミナー】いまだからこそ「顧客を待たせない」サポート体制を！

Tokyo, Japan

〜非常時にこそ試されるサポートの底力〜

Austin Virtual User Group – Sailpoint Customer Story Happy Hour

Virtual event

Join us to learn how our customer, Sailpoint Technologies leverages Zendesk customer support products to stay in front of the ever-evolving customer experience and network with fellow IT and Customer Support leaders in Austin.

729 Solutions: Best Practices for Implementing or Changing Your CX Solution

Virtual event

Learn practical tips, real world challenges, and techniques to improve your agent and customer experiences.

Sales Assembly Virtual Series – Transparent Negotiations

Virtual event

Join this Sales Assembly virtual program to learn a framework for how to discuss pricing and, most importantly, negotiate pricing by implementing the four levers of Transparent Negotiations.

Texas Virtual User Group Zendesk on Zendesk “Texas Strong”

Virtual event

Join Zendesk and our very own VP of Global Customer Support at Zendesk, Kathy Dalpes, shares how Zendesk leverages Zendesk to stay on the forefront of an ever-evolving, remote customer experience.

Failure turned wisdom: a conversation with Guy Raz

On-demand

Listen in as Guy sits down with Sarah Reed and chats wisdom, failure, leadership, and the importance of customer experience.

Service-first CRM with Mikkel Svane, CEO and Founder, Zendesk

On demand

Join our CEO, Mikkel Svane and some special guests for fresh Zendesk updates, industry predictions, and a glimpse into the kitchens, houses, and basements that we’re all working from.

ZX Series Week Brazil (Portuguese)

Virtual event

More information coming soon.

ZX Series Week SSA (Spanish)

Virtual event

More information coming soon.

Retail Trends 2020

Virtual event

More information coming soon.

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Relater

Virtual event

Although we weren’t able to meet you in Miami, we’re excited to share Relater, our global online event, with you. Available now and on-demand here.

Relater

On-demand

Although we weren’t able to meet you in Miami, we’re excited to share Relater, our global online event, with you. Available now and on-demand here.

Industry Forum Retail

Cologne, Germany

Meet us at the Industry Forum Retail in Germany, talk to our experts and hear the latest insights on customer service in the retail industry.

【大阪開催】
日経産業新聞フォーラム

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

【東京開催】
日経産業新聞フォーラム

Tokyo, Japan

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

CCW 2020

Berlin, Germany

Meet Zendesk at Germany's largest trade fair for customer service. We've got an exciting program ready for you.

Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析編 〜
Exploreを使いこなすために必要となる用語と基本的な使い方の紹介と、カスタマイズしたレポートの作成を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

情シス・総務の方必見！社内FAQページ構築・活用のポイントを事例を交えてご紹介します。

Set your CX Strategy for 2020

London, UK

Join us for CX trends at the legendary Century Club in London’s Soho. At our exclusive breakfast seminar, learn how leading UK brands are tackling the most critical CX challenges of 2020.

Zendesk Roadshow Warsaw

Warsaw, Poland

Zendesk is coming to Warsaw for the first event of 2020 and we would like to see you there. Hear from local customers, see the latest CX trends and get in-person access to our Zendesk experts.

ナレッジを活用し、セルフサービス率＆応対品質の向上を同時に実現！

Tokyo, Japan

ゲストスピーカーをお迎えし、ヘルプページの構築、移行、運用のヒントを、実際の導入事例を交えながらご紹介します。

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk Roadshow Kiev

Kiev, Ukraine

Attend our first Zendesk event in Kiev to hear from our local customers, see a live WhatsApp demo and get in-person access to our Zendesk experts.

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析編 〜
Exploreを使いこなすために必要となる用語と基本的な使い方の紹介と、カスタマイズしたレポートの作成を体験できるハンズオンセミナー

Customers Meetup
〜アプリと新機能でZendeskを使いこなす！〜

Tokyo, Japan

※本セミナーは、Zendeskを既にお使いのお客様を対象としています。Zendesk概要などのご紹介は含まれません。

Zendesk Presents: SME User Group

Singapore

Join Zendesk as we embark on our first SME user group with other like-minded SMB owners like yourself, as we discuss and share best practices on what it takes to make your customers happy

Cruzeiro E-commerce

São Paulo, BR

Zendesk Booth #1333 at AWS re:Invent

Las Vegas, NV

Visit Zendesk Booth #1333 at AWS re:Invent! You’ll learn about Zendesk + Amazon Connect, Sunshine and Conversations while you are drawn by our caricature artist that brings customer experience to life.

Zendesk呈现：領導人研討會

台灣

與我們一起度過一個下午的學習和社交網絡，無論您使用什麼平台，都可以幫助您掌握並提供完美的客戶體驗與技巧。

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【大阪開催】顧客ロイヤルティを生み出すコミュニケーションとは？

Osaka, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Roadshow Wellington

Wellington, NZ

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

コールセンター/CRMデモ&コンファレンス 2019 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

Zendesk Roadshow Auckland

Auckland, NZ

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

StrategyDays Call Center

Cologne, Germany

Discuss with experts about CRM systems and strategies for more effective customer service management in times of digital transformation.

Zendesk & WhatsApp Presents: The Rise of Messaging in CX

Singapore

Join Zendesk and WhatsApp as we share how you can manage conversations seamlessly across various channels with your customers. Conversational business is already the next big thing.

Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Zendesk Presents: CX Leaders Meetup

Hongkong

From the Zendesk Showcase Asia to you in Hong Kong, we are going to bring some of the most popular content from the Showcase series. Join us for an afternoon of learning and networking to help you master the art of delivering seamless customer experiences, no matter what channels your customers are on.

Gartner IT Symposium/Xpo™ 2019

Orlando, FL

SOCAP: Re-Imagine Conference

Tucson, Arizona

Join Zendesk at Re-Imagine, the annual intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.

Zendesk Sell Closing Time Tour in Denver

Denver, CO

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Sell Closing Time Tour in Salt Lake City

Salt Lake City, UT

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Training Days pour les administrateurs

Paris, France

Zendesk Training Days pour les administrateurs Rejoignez nos experts pour une journée de formation à Paris le 15-16 octobre 2019, et profitez-en pour améliorer vos compétences d'administrateur Zendesk à travers nos différentes sessions.

CaptiveEight CIO Summit – Philadelphia

Philadelphia, PA

Join Zendesk at CaptiveEight CIO Summit in Philadelphia on October 14. Register to learn more.

Zendesk Admin Training Day in New York City

New York City, NY

Join our team of Zendesk experts for a live classroom-style event in New York City. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Zendesk Roadshow Brisbane

Brisbane, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Sell Closing Time Tour in Detroit

Detroit, MI

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

カスタマーサクセス×コンタクトセンター サミット

Tokyo, Japan

お客様との心の距離を近づけるコミュニケーションの取り方を、その基盤となるZendeskの最新機能とともにご紹介

Zendesk Roadshow Perth

Perth, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Showcase: San Francisco

San Francisco, CA

The Zendesk Showcase is coming to SF in October, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Customers Meetup

Tokyo, Japan

〜 Zendesk Chatを使いこなす！ 〜

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

Zendeskの基本設定を解説するとともに、初期設定を体験できるハンズオンセミナー

Zendesk Roadshow Brussels

Brussels, Belgium

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

Zendesk 유저 세미나 (구매 고객 대상)

Seoul, KR

Zendesk 제품 구매후 최소 3개월 이상 사용한 고객 대상으로 분기별로 업그레이드 되는 신규 및 고급 기능, 보고서 활용법 등을 알려 드립니다.

Zendesk Roadshow Sydney

Sydney, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Presents: Tech Talk Summits, Huntsville

Huntsville, AL

Watch Zendesk present at the Tech Talk Summits in Huntsville on the evolution of Customer Experience and how it has impacted IT leaders. Register to learn more.

National Association of Government Web Professionals

Salt Lake City, UT

Visit our booth and hear from Zendesk customer, City of Pflugerville,TX, speak about implementing Zendesk chat on their city’s main website and three city subsites.

The Future of CX in Healthcare

New York City, NY

Join Zendesk and Google's Digital Coaches program for an exclusive panel discussion and workshop with leaders driving change in the healthcare space. Register to learn more.

Building a Business Case for CX

Adelaide, AU

Hear a CCO, CTO and Head of Operations discuss the question 'how do you make a business case for, and show ROI from CX initiatives'.

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Sell Closing Time Tour in Philadelphia

Philadelphia, PA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: Singapore

Singapore, APAC

The Zendesk Showcase is coming to Singapore in September, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Product Show Munich 2019

Munich, Germany

Go beyond theory: This event will provide you with product deep dives, hands-on demo sessions, and lots of opportunities to ask questions in regards to usage and usefulness of our Zendesk products.

Zendesk Sell Closing Time Tour in Toronto

Toronto, ON

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Presents: Tech Talk Summits, Nashville

Nashville, TN

Watch Zendesk present at the Tech Talk Summits in Nashville on the evolution of Customer Experience and how it has impacted IT leaders. Register to learn more.

Zendesk Roadshow Oslo

Oslo, Norway

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

HMG Webinar featuring Zendesk CIO Colleen Berube

Online

Zendesk CIO, Colleen Berube, will discuss how customer expectations are changing, how businesses can respond to these changes and provide best practices from companies that deliver a delightful CX.

Zendesk Analytics Webinar

Online

Join Zendesk and our customer, TouchCare, for our Analytics Webinar. You’ll learn who is TouchCare and hear how they use analytics to scale their operations. Register to learn more.

【東京開催】
日経MJフォーラム

Tokyo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【大阪開催】
社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Osaka, Japan

情シス・総務の方必見！社内FAQページ構築・活用のポイントを事例を交えてご紹介します。

【福岡開催】
日経MJフォーラム

Fukuoka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション3　15:10～　講演

Zendesk Presents: Miami Roadshow

Miami, FL

Join Zendesk for the Miami Roadshow where we spotlight the newest product releases, discuss industry hot topics over lunch and network at The Capital Grille in Miami. Register to learn more!

【大阪開催】
日経MJフォーラム

Osaka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【札幌開催】
日経MJフォーラム

Sapporo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション2　14:30～　講演

Zendesk 실습 세미나

Seoul, KR

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 Zendesk 소개와 함께 기본 기능 실습 및 Q&A 세션을 진행합니다.

Zendesk Presents: San Diego CX Leader Meetup

San Diego, CA

Join Zendesk at Tower23 Hotel to hear what's new at Zendesk, share knowledge with other CX leaders and enjoy delicious food with scenic views.

Zendesk Sell Closing Time Tour in Atlanta

Atlanta, GA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: Melbourne

Melbourne, AU

The Zendesk Showcase is coming to Melbourne on 15 August, bringing together business leaders from all over Australia and New Zealand who want to build better customer experiences.

IT Forum +

Praia do Forte, BA

Com uma agenda dinâmica, atraente e altamente inovadora, cada atividade do IT Forum+ é totalmente voltada a trazer resultados em um harmonioso equilíbrio de Conteúdo, Relacionamento e Negócios. Voltado para os CIOs das 501 a 1000 maiores empresas do Brasil que mais investem em TI no País o IT Forum+ coloca todos juntos em um só lugar, conectando-os às 70 maiores empresas de Tecnologia, gerando poder de decisão estratégica na aquisição de produtos e serviços de TI e Telecom, inseridos nos setores com maior investimento em TI nas áreas de Telecom, Finanças, Governo, Comércio, Indústria e Serviços.

Zendesk Sell Closing Time Tour in Seattle

Seattle, WA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Presents: CIOSynergy Seattle

Seattle, WA

Stop by Zendesk’s booth at CIOSynergy in Seattle where CIO’s and IT leaders gather to collaborate in discussions that reveal directions, hurdles and lessons learned.

Zendesk Showcase: São Paulo

São Paulo, BR

The Zendesk Showcase is coming to São Paulo in August, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Sell Closing Time Tour in Portland

Portland, OR

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

ナレッジを活用し、セルフサービス率＆応対品質の向上を同時に実現！

Tokyo, Japan

ヘルプページの構築、移行、運用のヒントをご紹介します。

Zendesk Sell Closing Time Tour in Minneapolis

Minneapolis, MN

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Admin Training Days in Seattle

Seattle, WA

Join our team of Zendesk experts for a live classroom-style event in Seattle. These full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

カスタマーサポートで差をつける！
顧客満足度を向上させる顧客コミュニケーション

Osaka, Japan

魅力的なカスタマーエクスペリエンスの考え方と実装方法もお話します。

Zendesk Showcase: Chicago

Chicago, IL

The Zendesk Showcase is coming to Chicago in July, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Admin Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for live classroom-style events in Chicago. These full day deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Santa Monica CX Leader Meetup

Santa Monica, CA

Join Zendesk at award winning restaurant and bar, Elephante, to hear what's new at Zendesk, share knowledge with other CX leaders and enjoy delicious food with scenic views. You'll learn best practices, get questions answered during roundtable discussions and leave with actionable takeaways to apply in your business.

Forum E-commerce

São Paulo, BR

Zendesk 실습 세미나

Seoul, KR

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 Zendesk 소개와 함께 기본 기능 실습 및 Q&A 세션을 진행합니다.

IRCE 2019

Chicago, IL

Universo TOTVS 2019

São Paulo, SP

O Universo TOTVS 2019 volta ao palco principal da tecnologia no Brasil, com temas de grande relevância. Em dois dias de programação, vamos apresentar o que a TOTVS tem de melhor, reunindo as principais referências em tecnologia, para que você e sua equipe conheçam e estejam preparados para as inovações tecnológicas que impactarão negócios ao redor do mundo inteiro.

Gartner Customer Experience & Technologies Summit 2019

Sydney, AU

Zendesk 유저 세미나 (구매 고객 대상)

Seoul, KR

Zendesk 제품 구매후 최소 3개월 이상 사용한 고객 대상으로 분기별로 업그레이드 되는 신규 및 고급 기능, 보고서 활용법 등을 알려 드립니다.

Creating Contact Centres of the Future… Now

Melbourne, AU

Join this exclusive event hosted by Zendesk, Amazon Web Services & VoiceFoundry to learn what it takes to move beyond traditional contact centre technologies.

Future Contact Centres 2019

Sydney, AU

Conferência Gartner Data & Analytics

São Paulo, BR

Collision 2019

Toronto, ON

Magento Imagine

Las Vegas, NV

ICMI Contact Center Expo & Conference 2019

Ft. Lauderdale, FL

Guru Empower

Philadelphia, PA

Zendesk Admin Training Days in Sydney

Sydney, Australia

Join our team of Zendesk experts for a live classroom-style event in Sydney. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

CX Leaders Exchange Wellington

Wellington, NZ

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

CX Leaders Exchange Auckland

Auckland, NZ

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

Slack Frontiers

San Francisco, CA

Frontiers is Slack’s annual conference that explores the future of work. Come visit the Zendesk booth to learn how together, Slack & Zendesk, can simplify communication and improve team efficiency.

Conferência E-commerce Paraná

Curitiba, PR

SaaStock Latam

São Paulo, SP

SaaStock LatAm is the conference that connects the founders, execs, and investors who are leading the way in Latin America's booming SaaS scene. Join us in São Paulo for two days of interactive workshops, compelling content, unparalleled networking, and a lot of fun.

CX Leaders Exchange Brisbane

Brisbane, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

HDI Conference & Expo 2019

Rosen Shingle Creek, Orlando, FL

25% off registration code: CEX-cdv97

Zendesk Admin Training Days in London

London, UK

Join our team of Zendesk experts for a live classroom-style event in London. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Congresso Ads & Performance

Chief Customer Officer Melbourne 2019

Melbourne, AU

CX Leaders Exchange Perth

Perth, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

CX Leaders Exchange Sydney

Sydney, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

Customer Contact Week 2019

Gold Coast, AU

Zendesk Training Days in Melbourne

Melbourne, Australia

Join our team of Zendesk experts for a live classroom-style event in Melbourne. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

CX Leaders Exchange Melbourne

Melbourne, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

Zendesk auf der CCW 2019

Berlin, Germany

Treffen Sie Zendesk auf der CCW und schließen sich der Sunshine Revolution an. Erfahren Sie mehr zum Programm und exklusiven Events und Aktionen. (Hier mehr erfahren)

Conferência E-commerce Santa Catarina

Florianópolis, SC

イーコマースフェア 2019 東京

Tokyo, Japan

東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-12です。

Zendesk Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for a live classroom-style event in Chicago. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Xperience 2019

São Paulo, BR

Conferência E-commerce Brasil Sul

Porto Alegre, RS

The Art of Customer Experience

Auckland, NZ

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

コールセンター/CRMデモ&コンファレンス 2018 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

Relate 2018

San Francisco, CA

Join us for Relate, our global user conference. We’ll have guest speakers, product innovation, thought leadership, training, and activities. After three days, you’ll know everything we know.

Chief Customer Officer 2018

Sydney, AU

Welcome Tomorrow 2018

São Paulo, SP

The Art of Customer Experience

Brisbane, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

FUTR Asia Summit 2018

Singapore, SG

Alcance 2018

Joinville, SC

Gartner Symposium 2018

São Paulo, SP

Present on 6 continents, the Gartner Symposium / ITxpo is the most important meeting for CIOs and Senior IT Executives that brings together technology and solution providers, creating a global community of more than of 20,000 executives around the world. The objective is empower the CIO community with tools, insights, strategies and wisdom to help them address their critical mission priorities and the main initiatives of their organizations. Zendesk is sponsoring as Silver Quota.

Customer 360 Forum 2018

Sydney, AU

IT Forum X

São Paulo, SP

A Zendesk está participando como patrocinador Smart do evento.

Conferência E-commerce Brasil Rio de Janeiro

Rio de Janeiro, RJ

Customer Contact Forum Monterrey

Monterrey, México

The Art of Customer Experience

Adelaide, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

Customer Experience in Context

Melbourne, AU

Learn how to improve your customer experiences by combining technology with design.

Seamless Philippines 2018

Philippines, PH

Zendesk Training Day

Paris, France

Join our team of Zendesk experts for a live classroom-style event in Paris. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

The Art of Customer Experience

Sydney, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

RetailEx Thailand 2018

Bangkok, TH

6° Seminario Customer Contact Forum Guadalajara

Guadalajara, México

4to Congreso Latinoamericano Tecnología y Negocios America Digital

Santiago, Chile

A meeting and networking point, to connect with potential clients, update knowledge, know technology providers, products and services that optimize your management processes, marketing and sales.

CONAREC 2018

São Paulo, SP

A Zendesk como patrocinadora do evento participará do painel "A experiência do cliente deve ser levada em consideração para aperfeiçoar a venda? Cases de produtos/serviços que melhoraram com esta interação". Dia 5 de setembro, das 11h50 às 12h35 na sala 3.

Traction

Vancouver, BC

Tiffany Apczynski, Zendesk's VP of Public Policy and Social Impact, will be a keynote speaker.

Chief Customer Officer New Zealand

Auckland, NZ

Chief Customer Officer is New Zealand's only meeting place for CX professionals that explores how organisations can create value for their customers by delivering truly connected experiences.

Customer Experience Innovation & Techfest

Melbourne, AU

Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers.

Building A Great Omnichannel Customer Experience

Adelaide, AU

Hear real stories from CX leaders, learn about the business results they have seen from increased customer satisfaction, and take away actionable learnings that you can work into your strategies.

Gartner CX & Technologies Summit

Sydney, AU

Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Retail Asia Expo, Hong Kong

Hong Kong, HK

Retail Technology Conference (ReTechCon 2018)

Mumbai. India

As part of its industry creation activities, the Retailers Association of India hosts the Retail Technology Conclave – the only knowledge-sharing platform focussed on the technology aspect of the retail business. Launched 10 years ago, it has since grown leaps and bounds to become the country’s largest congregation of CIOs/CTOs, technology service providers and experts in the retail technology domain. The Conclave is designed to help retailers to understand and adapt the rapid changes in technology for the benefit of their businesses as well as consumers.

Customer Service Summit West

San Diego, CA

Zendesk's Director of Product Marketing, Mark Bloom, will present on Omnichannel Support.

Forrester DT Summit 2018

Mumbai, IN

Join us in learning how to embrace the strategic business transformations that new digital technologies make possible.

The Next Web

Amsterdam, NL

Zendesk's President of Products, Adrian McDermott, will be presenting in Amsterdam about product growth, AI and more.

初めてのZendesk導入講座

Tokyo, Japan

Zendeskは企業とお客様の信頼関係を構築できるカスタマーサービスソフトウェアです。 豊富なサービス群と様々な機能を搭載しており、その機能を活用することで、効率的にお客様に合った対応をすることができます。 しかし、Zendesk導入にはZendeskの概念を理解し、用語や機能の慣れが必要なのも事実です。 本講座では、Zendesk導入初期に理解すべき事項をお話させていただきます。

Digital Travel APAC

Singapore, SG

eCommerce leaders from the world’s leading travel companies including the top hotel, airline and OTA companies - have asked for a dedicated learning and networking platform for their vertical.

Chief Customer Officer

Melbourne, AU

Chief Customer Officer Melbourne is bringing together the region's foremost customer experience leaders to help connect the dots between empathy, service design and employee experience. Come grab a coffee with us in the exhibition hall.

HDI 2018

Las Vegas, NV

Come find out how to energize and empower service and support pros to make a real difference in their careers and organizations.

Customer 360 Symposium

Hunter Valley, AU

Next Generation Customer Experience Conference

Phoenix, AZ

NGCX is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. Come meet us in person in our two roundtable breakout sessions.

Zendesk Solution Sessions: Irvine

Irvine, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Zendesk Solution Sessions: Glendale

Glendale, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Shoptalk

Las Vegas, NV

Come see us at the World's Largest Conference for Retail and Ecommerce!

SXSW 2018

Austin, TX

SXSW proves that the most unexpected discoveries happen when diverse topics and people unite. Come see Zendesk's own Tiffany Apczynski, Khalida Ali, and Steven Aguilar take the stage.

Retail Week Live

London, UK

Enable yourself to see retail from an entirely new perspective. Join other industry leaders in workshops, roundtables, seminars, and unique experiences.

Inside Retail Live

Melbourne, AU

Inside Retail Live brings an immersive 3-day experience for businesses involved in every aspect of retail to meet, learn, and do business.

Magento Live

Sydney, AU

Omnichannel CX Roundtable – Mumbai

Mumbai

Join us at the event and know more about how companies can wow customers with Omnichannel Customer Experience

Omnichannel CX Roundtable – Bangalore

Bangalore

Join this event to know how companies can wow customers with omnichannel customer experience

Contact Centre Week

Gold Coast, AU

Contact Centre Week brings together contact centre managers, customer service experts and thought leaders to discuss the innovation of people, processes and technology that will drive contact centres forward.

イーコマースフェア 2018 東京

Tokyo, Japan

2018年2月13-14日と東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-10です。

Startup Grind

Redwood City

Zendesk is sponsoring opening night of Startup Grind. Come meet us in person and hear about compelling updates from the changing panorama of the tech world.

Internet Retailing Expo Indonesia Transforming Indonesia’s Retail Landscape

Jakarta, Indonesia

Come join Zendesk in Jakarta for the InternetRetailing Expo, the marketplace for online and offline retailers seeking for eCommerce solutions.

NRF Retail’s Big Show

New York City

Witness the newest innovations, tech and solutions that are transforming the industry at NRF. Join us as Tom Keiser, COO, discusses recent trends that modern retail customers expect from CS today.

AI Briefing – Execs In The Know

San Francisco

This AI Briefing is a great opp to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies. Join our GM of Guide and other care leaders in this discussion.

IAEE Expo! Expo!

San Antonio

It’s all about connections. Join Zendesk and event managers at Expo! Expo! To find fresh solutions on how to conduct business and improve client relationships.

プロアクティブなサポートで顧客満足度をアップさせる

Tokyo, Japan

～チャネルに応じた適材適所のコミュニケーションが求められる時代に～

Gartner Symposium/ITxpo

Gold Coast, AU

Australia & New Zealand's Largest Gathering of CIOs and Senior IT Executives

Relate Live 2017

New York, NY

Join 1000+ customer experience professionals for three days of illuminating sessions, workshops, Zendesk training, and activities created for people who want to build better customer relationships.

Retail’s Night : Exclusive Event With Webhelp

Paris, France

Webhelp & Zendesk are pleased to invite you to the first edition of the Retail's Night! Gather feedback from retail and e-commerce's key players, as part of a roundtable discussion on the latest trends in the sector, moderated by Hervé Bloch.

Seamless Philippines

Singapore

AI Summit

San Francisco

AI is already here. It’s being implemented in every industry by leading organisations looking to reach unprecedented efficiencies – human capacity truly reimagined. The AI Summit is the world’s first and largest conference & exhibition to decipher the practical implications of AI for corporate organizations. We showcase the ground-breaking solutions that are transforming business productivity today and will transform organizations in the future.

Contact Centre Summit

Melbourne

As the expectations of the modern consumer evolve, so to must contact centres adapt their methods of engagement. Digital interactions currently account for over 35% of all interactions and are projected to overtake telecommunications within two years. It is crucial for contact centres to invest in digital platforms strategically to ensure a frictionless, easy and immediate journey across channels.

ICMI Contact Center Demo

Las Vegas

Bits & Pretzels The Founders Festival

Munich, Germany

Bits & Pretzels is a 3-day founders festival connecting 5000 startup enthusiasts with speakers, table captains and tech visionaries.

Paris Retail Week

Paris, France

Paris Retail Week 2017 provides solutions, services and products for professionals from the sector who are looking for innovative service providers in the following areas: IT for retailing, payment solutions, marketing, data and customer relations, logistics, e-Logistics and digitisation of point of sale.

Soft Wave 2017

Seoul

SW기술과 응용제품을 총 망라하는 대한민국 소프트웨어대전 Soft Wave 2017 행사에서 Zendesk 부스를 만나 보십시오

Forrester CX Singapore 2017

Singapore

Today's CX leaders are expected to not just create great experiences, but to deliver digital CX programs that drive revenue and growth. To create breakaway CX, disciplined analysis and execution are required. Forrester's 2017 CX Singapore Forum will leverage our most recent research to help CX pros plan, design, and manage digital experiences that create real business impact.

Government Contact Centre Summit

Sydney

This government only conference is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

CXO Leaders Australia Summit

Sydney

Call Center Week

Las Vegas

Customer Experience Tech Fest

Melbourne

Zendesk 핸즈온랩 세미나

Seoul, KR

Zendesk 제품의 주요 기본 기능 실습 및 Q&A