Events

Community Event: Achieving higher growth through the power of CSAT

Virtual event

Join us on Thursday, January 20th at 11:00 am CST as we highlight the importance of CSAT. We'll help you to better understand user satisfaction to determine where you stand with your customers, and identify critical areas of improvement you may not have on your radar.

Q1 Sell Spotlight AMER

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

Q1 Sell Spotlight – Europe, Middle East, Africa

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

Q1 Sell Spotlight – Asia Pacific

Virtual event

Sales productivity remains one of the biggest hurdles that sales managers face on a daily basis. And yet, optimizing it is also one of the most important aspects for a business to focus on since sales efficiency and productivity directly impacts revenue.

CX Moment with Trustpilot

Virtual event

Join us on Dec 16 as Trustpilot's CMO Alicia Skubick explains how to use reviews to better your customer experiences.

CX Moment with City of St. Paul

Virtual event

Join us for an intimate conversation with public sector industry leaders who are embracing digital transformation in times of change.

テレコムスクエアが実践する、顧客視点でのカスタマーサポートとは？

オンラインセミナー

テレコムスクエア登壇！CX最新トレンドから紐解く、これからの顧客対応戦略とは

Coffee Break: The top CS reports you should be using now

Virtual event

Zendesk’s Coffee Break Webinar series is bringing a collection of Top Tips with your morning cup of joe and in under 30 minutes.

Zendesk Community Day

Virtual event

Join us at 9 AM PST to connect with like-minded Zendesk users, hear from our product teams, and join fun interactive activities to get you familiar with what’s new in the Zendesk community.

CX成熟度から考える コンタクトセンターの未来 ー CX Discoveries ー

オンラインセミナー

カスタマーサービスにおける「CX成熟度」を調査会社ESG社の業界アナリストが解説。

Become a CX Champion: How to prepare for a hybrid support team

Virtual event

Running remote support isn’t about having fast internet—it’s not that simple. As agents continue to work from anywhere, additional planning and forethought is required to keep everyone up to speed. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about running support teams from home and eventually, the office. Learn to implement strategies that’ll keep your team on top.

CX Discoveries: Decoding customer service

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success.

Promoting self-service – CS Live

Virtual event

According to Forrester, 76% of customers prefer to find their own answers. If you have an existing knowledge base but are interested in how to better promote your content, join us!

CX Discoveries: Decoding customer service [Asia Pacific]

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success

コンタクトセンターマネジメント 2021 秋

オンラインセミナー

14:50-15:20 登壇 「CX最新トレンドから紐解く、これからの コンタクトセンターの姿」

Become a CX Champion: How to evolve your self-service

Virtual event

When you are searching our Help Center for additional details or reading the comments in our Community for tips and tricks, you are using Zendesk Guide & Gather. Join us for a special Zendesk on Zendesk with our Customer Advocacy team leaders in a discussion about how we are evolving our self-service support and the best practices we’ve picked up along the way.

Prioritizing tickets within Support – CS Live

Virtual event

Adding automation to your ticket prioritization can remove manual processes within your workflow. Let our CSMs guide you through recommendations for different approaches to ticket prioritization.

Accelerating your CX Success

Virtual event

It’s time to take the next step in your CX journey. Join us as Zendesk SMB leaders guide you through our best practices to become a CX Champion.

7 steps to a successful implementation

Virtual event

Have you recently started on Zendesk? Or are you a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.

Become a CX Champion: How to build your CX framework for success

Virtual event

Your strategy for tipping the scale begins with understanding your current CX framework. Whether you’re a Starter, Riser, Emerging, or Champion, our experts will help you move forward. In just 30-minutes, you’ll learn to assess your organization’s structure and develop a strategy for improvements.

CX Moment with Christian Majgaard

Virtual event

Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.

Become a CX Champion: How to add a channel while continuing to support customers

Virtual event

Meeting customer expectations means providing support across a number of channels. As your strategy evolves, it’s also necessary to expand your current offering. Join us for a special Zendesk on Zendesk with our Customer Advocacy leaders in a conversation about adding new channels to your mix without disrupting service currently in flight.

CX Moment with The Boston Globe

Virtual event

Learn how The Boston Globe uses Ada, Zendesk, and other tools to up-level their CX strategy to drive value for the business.

Coffee Break: How to scale with rapid growth

Virtual event

Every year, the Forbes Cloud 100 List recognizes top cloud and software startups for their incredible accomplishments. This year, more than 75% of the list use Zendesk to help give their customers a great experience. Curious about what some of their best practices are? Join us for this quick 30 min session as we share some tactical tips that you can implement into your company right away.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Sell Spotlight

Virtual event

2020 brought us unprecedented change—the global pandemic is transforming the way we live, collaborate, and connect. In order to adjust to the many disruptions, buyers have increasingly turned to technology solutions to keep in touch and sales organizations have turned to digital and remote-enablement technologies to keep up. Join us for a Sell Spotlight where we dive deeper into what it takes to be a competitive sales team in 2021 and beyond.

Optimizing an internal use case – CS Live

Virtual event

From IT onboarding to HR requests, an internal use case can allow you to serve your teams seamlessly. Allow our Customer Success Managers to guide you through optimization tips for internal support.

Maintaining an organized Support instance – CS Live

Virtual event

There's a lot to manage within your Support instance. Let our Customer Success Managers walk you through how to audit your account.

What’s New -Zendeskの新しい機能をご紹介！

オンラインセミナー

Zendeskを導入済みのお客様を対象に、Zendeskの新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

7 steps for a successful implementation- CS Live

Virtual event

Are you new to Zendesk? Join this beginner session covering 7 key steps for a successful Zendesk Support implementation.

Developer Webinar: Get Started with Zendesk Apps Framework

Virtual event

With Zendesk apps, you can make agents more productive by easily extending Zendesk’s functionality and surfacing contextual data. In this developer webinar, we’ll walk you through building your first app with the Zendesk Apps Framework (ZAF). By the end of this webinar, you’ll understand: The basics of the ZAF - we’ll walk you through sample code and show you what’s under the hood The different types of apps you can build with ZAF, and the use cases you can address Best practices for building with ZAF

Coffee Break: How to create the best customer experience

Virtual event

Consumer behavior is changing rapidly. Companies have to quickly adapt to meet the ever changing needs of their customers. Are you doing everything that you can to provide support where and how it's convenient for your customer, so it's fast and easy for them to get the answers they need? There might be some holes in your plan and we’re here to help you figure them out!

第2回 公共DXフォーラム2021 ～Society 5.0時代の戦略的公共DX～

オンラインセミナー

セッションⅠ　9:45-10:15　セミナー講演
市民1人ひとりと向き合う“デジタル窓口”ーこれからのコミュニケーションのあり方とは？

これからのコンタクト センターに求められる 「Agility – 変化に適応する力」

オンラインセミナー

迅速かつ革新的な意思決定を実現できるチームを作り運営する方法や、テクノロジーの活用方法をご紹介

What’s New at Zendesk

Virtual event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

What’s New at Zendesk: August 2021

Virtual event

We've rounded up all the latest and greatest product updates so you can get up to speed on everything new in your Zendesk.

Zendesk Training Day: Guide

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Moment with Sarah Robb O’Hagan

Virtual event

Join us for this special edition of a CX Moment with Sarah Robb O'Hagan–executive, activist, entrepreneur and author of Extreme You: Step Up. Stand Out. Kick Ass. Repeat.

Zendesk Training Day: Support

Virtual event | AMER

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Let’s talk change, with CX leaders

Virtual event

This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.

Agility in action

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action – Asia

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action – Australia & New Zealand

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

Agility in action – India

Virtual event

Join this event, to learn how to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.

インダストリーフォーラム 2021 夏 流通・小売・サービス Day

Webセミナー

13:40 - 14:10登壇『顧客対応で差をつける！お客様の心に響く顧客接点の作り方〜テクノロジーが拓く、次世代のコンタクトセンターとは？〜』

Zendesk Training Day: Explore

Virtual event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

FAQサイトをフル活用して、問い合わせ対応を効率化

Webセミナー

GMOペパボに学ぶ！より良いカスタマーサポートの設計

Get ahead of the curve

Virtual event

Agility is a business’ ability to respond to changing conditions quickly, make change easier to manage, and turn change into opportunities to better connect with customers. And if there’s one segment of businesses that have had to respond to those changes the quickest, it’s small and mid-sized companies. In this session, we’ll be sharing actionable tips you can implement today and start seeing results tomorrow.

A CX Moment with Mediaocean

Virtual event

Join us for a conversation with Stephanie Dorman, Chief People Officer, from Mediaocean. She’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

コールセンター/CRMデモ&コンファレンス 2021 in 大阪

Osaka, Japan

【A-11】7/21(水) 10:30-11:15　セミナー講演
「顧客接点をデジタル化し、コンタクトセンターの顧客体験を進化させる！」

Coffee Break: How to build agile sales teams

Virtual event

Grab a warm cup of coffee and join us for our next episode in our Coffee Break series! In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

A CX Moment with Duncan Wardle

Virtual event

Join us to hear from Duncan Wardle, former Head of Innovation and Creativity at Disney. His creative process will help you uncover fresh thinking, team innovation, and disruptive ideas for your own company.

A CX Moment with Yext

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

社内FAQ・問い合わせ管理ツールで、業務を変革する！

Webセミナー

【総務・人事・IT担当者向け】

コンタクトセンター マネジメント 2021 夏

オンラインセミナー

13:40 セミナー登壇『CX最新トレンドから紐解く、これからの コンタクトセンターの姿』

Zendesk Sales Trends Report 2021 – Asia Pacific

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk Sales Trends Report 2021 – Americas

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where we will dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk Sales Trends Report 2021 – Europe, Middle East, Africa

Virtual event

2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever. Join us for an insightful discussion with global sales leaders from Zendesk Sell where dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.

Zendesk National User Group

Virtual event

Join Zendesk as we bring together our user community to network, discuss Self-Service, and dive into best practices to help you stay engaged with your customers across every channel.

ニューノーマル時代のカスタマーサービスを考える

Webセミナー

ココナラに学ぶ！オムニチャネル時代の顧客コミュニケーション戦略

A CX Moment with Snap

Virtual event

Join us for a fast and fiery conversation with Snap's Robert Siniscalchi. He’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

Slack Frontiers Asia Pacific

Online | 1 - 5PM AEST

Join us at Slack Frontiers Asia Pacific and discover how Zendesk integrates with Slack to help you deliver a world-class customer experience.

Coffee Breaks: How to scale with self service

Virtual event

Grab a warm cup of joe and join us for next episode in our Coffee Break series! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big CX bets your company should prioritize now.

What’s New at Zendesk: May 2021

Virtual event

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.

CX Academy Live

Virtual event

CX Academy Live is our first customer awards event featuring top-performing use cases of Zendesk among startups and SMB. Register today to see which companies take a trophy home.

Introducing Zendesk messaging: How to get started with our Mobile SDK

Virtual event

In today’s digital world, customers expect amazing service across all channels, including mobile apps. In this developer webinar, we’ll do a deep-dive into the world of messaging and show you why it’s the next big thing for your customer experience. We’ll walk you through the benefits of messaging, how to deliver personalized experiences, and how to implement it on your app using Zendesk’s Mobile SDK. We’ll also cover the difference between our Classic SDKs and Messaging SDKs, best practices, live demos, and Q&A.

Certification Informational Webinar

Webinar

Join a free one hour webinar for an overview of our growing certification program and open Q&A with our expert Zendesk trainers.

Prepare your support team for messaging

Virtual event

Messaging’s popularity is growing faster than any other channel and it’s rapidly transforming how customers interact with brands. Watch our webinar on preparing your support team for messaging. We'll uncover why messaging has become customers' preferred channel, provide the tools you need to get started with messaging today, and share best practices for meeting customer expectations, staffing, automation, and achieving your business objectives with this new channel.

Zendesk入門編　ハンズオンセミナー

Webセミナー

初期設定を体験できるハンズオンセミナー

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine present: The Digital Tipping Point

Virtual event

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about technology, human connection, and customer service come to life.

Zendesk x Pop-Up Magazine

Virtual event

Zendesk partnered with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL theater as stories about human connection and customer service come to life.

Zendesk Certification Prep & Practice Workshop

Virtual event | AMER Pacific Time

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Coffee Breaks: The New Age of Messaging

Virtual event

Grab a warm cup of joe and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share the top 3 tips to scale out the best messaging strategy for your company.

Zendesk製品紹介セミナー

Webセミナー

A CX Moment with Mako Medical and CustomerHD

Virtual event

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

What’s New
Zendeskの新しい機能を ご紹介！

Webセミナー

Zendeskを導入済みのお客様を対象に、新しい機能や、使いこなしていただくヒント、主要製品のロードマップをご紹介します。

日経産業新聞フォーラム バーチャル版働き方DX

Webinar

『AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！！』（オンデマンド配信）

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Greenwich Mean Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

What’s new at Zendesk: March 2021

Virtual event

Helping businesses create great customer experiences has been in Zendesk’s DNA since day one. We’re the champions of customer experience — powering the world’s most innovative and best-in-class customer experiences. But today, customer expectations are evolving faster than ever, with 50% of consumers wanting to receive service over the same channels they communicate with friends and family and the use of social channels to get help growing over 100% in 2020.

マイナビニュース フォーラム 働き方改革Day

オンラインセミナー

ニューノーマルのマネジメント、変化を生き抜く個人と組織のあり方
【A-7】16:00-16:40 セミナー登壇

Zendesk Webinar: Founders Panel with Eko, Sendoso, and Hatch

Virtual event

How do you plan for the year ahead when the previous year was so full of surprises? Small and high growth businesses in particular have to be more innovative and adaptive. What better way to learn how to prepare your business than to speak to a collective of co-founders that can share their techniques and thought processes on how to successfully plan for a post-pandemic world.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

How to Find, Understand, and Measure your Product-Market Fit

Virtual event

While it’s understood that product-market fit is crucial, the how is less straightforward. We'll de-mystify product-market fit in this event with the VP of Product at Zendesk and Co-founder at Pendo.

A CX Moment with Aramex

Virtual event

In this CX Moment, we dive into the logistics and transport sector, with a chat with Aramex. Like all transportation companies, Aramex has had to operate recently with speed and agility.

A CX Moment with Calendly

Virtual event

Hear from Jon Smith, who ran support organizations for Home Depot, MailChimp, and now heads up CX at Calendly. He'll share his approach to strategy and ops and what he thinks is next for CX in 2021.

DX時代に『人』への価値にフォーカスし、企業として生き抜く術を知る

オンラインセミナー

セッション3　セミナー講演
「AIボットとFAQを賢く使い、社員をHappyに、サポート現場を笑顔に！」

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Certification Prep & Practice Workshop

Virtual event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

CX Trends 2021

Virtual event

CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organizations today. Join our host Sarah Reed, and our special guests, including CNN host and best-selling author Fareed Zakaria, for the latest customer experience updates you need to face ongoing change. You’ll also learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

CX Trends 2021

Virtual event

Join our host Sarah Reed, and our special guests, including Cloudbeds, 7-Eleven, Whatsapp, and CNN host & best-selling author Fareed Zakaria, for the latest CX updates you need to face ongoing change.

Zendesk Certification Prep & Practice Workshop

Virtual event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Webセミナー

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Certification Informational Webinar

Virtual Event

Join a free one hour webinar for an overview of our growing certification program and open Q&A with our expert Zendesk trainers.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Irish Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

A CX Moment with Bernard Salt AM

Online

Join this CX Moment with Bernard Salt AM, one of Australia’s leading social commentators on trends, business, and the global COVID-19 pandemic.

Introducing Zendesk messaging: Explore our new developer tools

Virtual event

As customer service becomes increasingly digital-first in the new normal, it’s important to build messaging experiences that can help you scale and stay connected to your customers. In this developer webinar, we’ll walk you through Zendesk’s latest messaging centric developer tools, including the Unity SDK, Zendesk Messaging SDK, and Messaging Bot Partners (Switchboard API).

Zendesk Virtual Booth

Virtual booth

Our virtual booth is now live! The interactive environment means people don’t have to visit a trade show to get to know us. (That’s pretty handy these days). Click here for the full experience.

A CX Moment with Cloudbeds

Virtual event

Join, CEO & Founder of Cloudbeds, Adam Harris, as he shares how the hospitality industry has adapted to the pandemic, the changes the industry needs to make, and how they are easing the disruption.

Conversations with an IT leader: CX and the Role of IT

Virtual event

For IT leaders, delivering incredible customer experiences is already a part of the job. And now, the pandemic has added pressure to deliver like never before. In this webinar - you’ll hear how IT leaders are reacting to today’s challenges by pushing the boundaries of technology and culture to create differentiated and meaningful experiences that stay with their customers.

Customers Meetup
〜チーム対応を効率化させるコツとは？〜

オンラインセミナー

チーム対応を効率化させるコツとは？をテーマに、Zendesk製品の新機能もご紹介します。

【Webセミナー】Zendesk製品紹介セミナー

Tokyo, Japan

Zendeskなら簡単に在宅コンタクトセンターを構築できます！問い合わせ対応チャネルやFAQの作成、分析レポートなど、コンタクトセンターに必要となる機能を網羅したZendeskの各製品と機能をご紹介します。

The future of employee support for HR leaders: Preparing for what’s next

Virtual event

Companies across the world are still adjusting for the next normal, whether that’s a return to the workplace, a modified office experience or a long-term work from home model. As HR leaders prepare for what's next in employee support, there’s a real opportunity to re-align our infrastructure and people practices to improve the way we work, no matter what that will look like. View this on-demand webinar to learn what's top of mind for Zendesk's HR leaders, how HR is making employee support more resilient and distributed, and best practices on how Zendesk HR uses Zendesk for employee support.

Zendesk Certification Prep & Practice Workshop

Virtual event

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

Zendesk National User Group: Building stronger customer experiences through messaging

Virtual event

Join Zendesk as we bring together our user community to network, discuss messaging, and best practices to help you stay engaged with your customers across every channel. Register today!

Exclusive Networking Sessions through Braindate

Virtual event

Create or select topics that interest you and meet with 1-5 attendees virtually to discuss. You'll get access to our product specialists and our customer network.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介します

Coffee Breaks: Top tips for scaling your SMB

Virtual event

Grab a warm cup of joe and join us for our final Coffee Breaks episode of the year! In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips for scaling your SMB.

A Special CX Moment with Layne Beachley & Kirk Pengilly

Virtual

We are joined by 7-time world champion surfer, Layne Beachley, and her husband, Kirk Pengilly, one of the founding members of INXS.

7 Biggest Sales Trends to Watch in 2021

Virtual event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

7 Biggest Sales Trends to Watch in 2021

Virtual event

2020 has brought change to the forefront around the globe, and an organization's ability to lead through change is critical now more than ever. We took a look at recent changes and identified top 7 trends to help inform your strategies for driving growth in 2021. Join us for an insightful roundtable discussion with global sales leaders from Zendesk Sell and Conrad Electronic Group as they share how you can leverage key insights to boost your sales performance.

Free Certification Information Webinar

Virtual event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

AWS re:Invent

Virtual event

Join Zendesk at AWS re:Invent! Stop by our virtual booth, join our CUBE interview session with Shawna Wolverton, Executive Vice President of Product, or virtually connect with our team at our exclusive Virtual Wine Tasting Events.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

マルチチャネルでの顧客コミュニケーションをより良くするためのポイントをご紹介

A CX Moment with Simplr and Black Rifle Coffee

Virtual event

Join us at 9:30am PDT as Simplr and Black Rifle Coffee discuss what they're doing to provide outstanding CX and find out how they're increasing customer service reliability.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

コールセンター/CRMデモ&コンファレンス 2020 in 東京

Tokyo, Japan

11月12日(木) 16:00 - 16:45 【E-6】セミナーに登壇します！

What’s new at Zendesk: November 2020

Virtual event

What’s New: Conversations are the Future of Service Messaging has exploded in popularity as the preferred way for friends and families to communicate, and Zendesk is now bringing this same technology to customer service teams. This quarter, we’re excited to introduce new ways for you to have ongoing and natural conversations with your customers as they move between your website, mobile app, gaming app, and social channels, while also ensuring your teams have the right tools to deliver efficient support.

Coffee Breaks: 5 tips for staying connected and productive right now

Virtual event

Grab a warm or iced cup of joe and join us for another episode in our Coffee Breaks series. In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips to say connected and productive right now.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Irish Standard Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

How to raise your CX game

Virtual event

Hear from Molly and Jeremy Bloom on what it takes to become a Champion and how to recover when things don’t go right.

Go From CX Starter to Champion

Tokyo, Japan

ー ニューノーマル時代のカスタマーサービスへ ー

Go from CX Starter to Champion

Virtual event

Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Zendesk製品紹介セミナー 〜Zendeskなら簡単に在宅コンタクトセンターを 構築できます！〜

Tokyo, Japan

問い合わせ対応チャネルやFAQの作成、分析レポートなど、コンタクトセンターに必要となる機能を網羅したZendeskの各製品と機能をご紹介します。

Ready to become a CX Champion with Zendesk?

Virtual event

Paxton Cooper, VP, Global Head of Product shares how Zendesk solutions can help you and your team become CX Champions.

Go from CX Starter to CX Champion

Virtual event

Learn about the three levels of Customer Service—Starters, Risers, and Champions—plus the benefits Champions experience by providing exceptional customer support.

The Roundtable responds to your questions

Virtual event

We had so many great questions during the CX Champion event that we didn’t get to them all. However! We brought back our roundtable of ESG and Zendesk experts for an additional 30 minutes of Q/A.

チャットでお問い合わせ対応！
〜 チャット導入時に検討すべきポイントとは？ 〜

Tokyo, Japan

【対象】
チャット対応/オンライン接客の導入を検討されている・導入されているものの課題がある企業様

A CX Moment with Carousell

Virtual event

Join us on 1 October to learn how Carousell has effectively tapped on the power of its community to grow into one of the largest peer-to-peer marketplaces in Southeast Asia.

Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

まずはここから！実際に製品をさわって、初期設定を体験してみませんか？

Customers Meetup
〜Answer Botが日本語に対応しました！〜

Tokyo, Japan

【対象：Zendeskを導入済みのお客様】
「問い合わせ対応を効率化するためにウィジェットを使いこなす！」をテーマにご紹介します。

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Sit Down, Startup LIVE – State of the Cloud Industry 2020

Virtual event

Join us for a live episode of the Sit Down Startup podcast with Elena Gomez, CFO @Zendesk, and influential cloud leaders to discuss the industry’s current state and what’s coming in the year ahead.

Top Tips: For scaling your business in a changing world

Virtual event

Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

PagerDuty Summit 2020

Virtual event

We’re proud to be a Silver sponsor at PagerDuty Summit. Join our breakout at 12:30pm on September 23rd and hear from Abhi Basu, Director of Product Marketing at Zendesk discuss supporting your customers and employees with real-time insights.

Free Certification Information Webinar

Virtual event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

コールセンター/CRMデモ&コンファレンス 2020 in 大阪

Osaka, Japan

【C-14】9/16(水) 14:00-14:45　セミナー講演
「テレワーク時代にこそ考える、顧客から好まれるオムニチャネルコミュニケーションとは？」

Finovate Fall Digital Conference

Virtual event

Join us at Finovate Fall Digital Conference on September 17th at 3:20pm with Alexandra Mack, discussing Chatbots, AI, automation: The technologies already changing banking and revolutionizing the CX!

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

A CX Moment with Four Pillars Gin

Online

Join an interactive conversation and gin tasting experience with Matt Jones, the co-Founder of Four Pillars, named the world’s leading gin producer by the IWSC.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Top Tips: For staying connected to your customers

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

Zendesk Partner Event: The CX Game Show

Virtual event

You’re invited to compete on NICE inContact’s first-ever game show on August 25th at 11am PT/2pm ET. Test your CX knowledge and try to win the $100 prize by answering questions quickly and correctly.

Zendesk Video Q&A Event on Support Triggers & Business Rules

On Wednesday, August 26, from 9:00 am-11:00 am CDT, we're hosting a video Q&A event in the Zendesk Help Center on Support Triggers and Business Rules.

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

A CX Moment with Xavier College

Online

Join Xavier College on 13 August at 2:30 PM AEST to learn how the private school transformed their way of working and made use of the uncertainty to drive new digital initiatives.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Top Tips: For better customer service

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介

National User Group

Virtual event

Join Zendesk as we bringing together our User community to network, discuss data and analytics, and best practices to help you stay engaged with your customers. Space is limited!

Zendesk for Startups The Pitch: Kaizo, Klaus, Snapcall, and Tymeshift

Virtual event

Join us as Kaizo, Klaus, Snapcall, and Tymeshift pitch their solutions, built on Zendesk.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Eastern Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

【Webセミナー】 チャットでお問い合わせ対応！ 〜 チャット導入時に検討すべきポイントとは？ 〜

Tokyo, Japan

対象：チャット対応/オンライン接客の導入を検討されている・導入されているものの課題がある企業様

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

CXPA Webinar Presented by Zendesk: How CX Leaders can team-up with Contact Centers

Virtual event

Join Zendesk during a CXPA webinar for this discussion about how CX pros and Contact Center leaders can lean on one another to generate better outcomes for employees, customers, and businesses.

【Webセミナー】 Zendesk Exploreハンズオンセミナー

Tokyo, Japan

Zendesk Exploreを導入したばかりの方を対象に、Exploreを使いこなすために必要となる用語と基本的な使い方をご紹介する体験型セミナー

【Webセミナー】 Zendesk入門編　ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】 社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

＜情シス・総務の方必見！＞社内FAQ・問い合わせ管理ツールとしてZendeskを導入しませんか？

Pride of CX

Virtual event

Join us for Out in Tech, a Pride month celebration + fireside chat with Jeff Titterton, Chief Marketing Officer at Zendesk.

Creating Space for Vulnerability: Calm + Coffee Meets Bagel + Hinge

Virtual event

Learn how Calm, Coffee Meets Bagel and Hinge tackle all the big things and all the little details that ensure their customers’ success and how they define that success.

The Future of Education Think Tank: Students First

Virtual

Join the discussion with Education leaders on leading your school through the Coronavirus pandemic.

【Webセミナー】Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Pacific Daylight Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team on our products.

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

New England Virtual User Group

Virtual event

More information coming soon.

【Webセミナー】ナレッジを活用し セルフサービス率＆ 応対品質の向上を同時に実現！

Tokyo, Japan

カスタマーサービスに集まるお問い合わせやその解決法を役立つコンテンツに変換できるかをご紹介

India Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from CX thought leaders across industries, and get your questions answered live by the Zendesk team.

Zendesk Showcase APAC

Virtual event

Join us at 2:30pm AEST to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

Zendesk Showcase APAC

On-demand

Watch the on-demand event to hear practical tips on how to not only maintain business continuity, but set yourself up for ongoing success in the new normal.

ANZ Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Forrester, Afterpay, Zendesk and key customers. Get your questions answered live by our Customer Success and Solutions Consulting team.

Asia Region: Zendesk Customer & Expert Panel

Virtual event

Hear real perspectives from leaders at Zendesk and key customers and get your questions answered live by our Customer Success and Solutions Consulting team.

Mid-Atlantic/DC Metro Virtual User Group

Virtual event

More information coming soon.

Virtual SF Meetup: It’s Still Day 1: Digit, Fandom + Lever

Virtual event

How do you scale a team, yet keep Day 1 Culture? Hear first-hand stories and gain insight from industry leaders: Digit, Fandom, and Lever.

Virtual Zendesk Training Days

Virtual event

Join our Zendesk experts for virtual training events in Australian Eastern Time. These in-depth product trainings include lots of Q&A and opportunities to interact with the Zendesk team.

NYC Virtual User Group At Your Self-Service: Leveraging Zendesk Guide for CX Success

Virtual Event

More information coming soon.

【Webセミナー】Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析:「インサイト」からの移行編 〜

San Diego Virtual User Group – “Adjusting to the New Normal”

Virtual event

Join Zendesk and learn how to leverage automation, support your teams and deliver exceptional customer experiences during changing times.

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【Webセミナー】顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Don’t Hate, Automate: Leveraging AI for CX Success

Virtual event

Join Zendesk as we tackle the benefits of AI in this new normal. Learn how to leverage automation, support your teams and deliver exceptional customer experiences during tough times.

Sales Assembly Virtual Series – Presentation Choreography

Virtual event

Join this Sales Assembly and Todd Caponi, Author of The Transparency Sale, as they discuss a choreography sellers can use to prepare and deliver sales presentations.

Virtually Meetup with Handy, Freshly, and Novo

Virtual event

What do food delivery, the shared economy of home services, and banking platforms all have in common? Hear how Freshly, Handy and Novo provide killer customer experiences and top-notch support.

【Webセミナー】いまだからこそ「顧客を待たせない」サポート体制を！

Tokyo, Japan

〜非常時にこそ試されるサポートの底力〜

Austin Virtual User Group – Sailpoint Customer Story Happy Hour

Virtual event

Join us to learn how our customer, Sailpoint Technologies leverages Zendesk customer support products to stay in front of the ever-evolving customer experience and network with fellow IT and Customer Support leaders in Austin.

729 Solutions: Best Practices for Implementing or Changing Your CX Solution

Virtual event

Learn practical tips, real world challenges, and techniques to improve your agent and customer experiences.

Sales Assembly Virtual Series – Transparent Negotiations

Virtual event

Join this Sales Assembly virtual program to learn a framework for how to discuss pricing and, most importantly, negotiate pricing by implementing the four levers of Transparent Negotiations.

Texas Virtual User Group Zendesk on Zendesk “Texas Strong”

Virtual event

Join Zendesk and our very own VP of Global Customer Support at Zendesk, Kathy Dalpes, shares how Zendesk leverages Zendesk to stay on the forefront of an ever-evolving, remote customer experience.

Failure turned wisdom: a conversation with Guy Raz

On-demand

Listen in as Guy sits down with Sarah Reed and chats wisdom, failure, leadership, and the importance of customer experience.

Service-first CRM with Mikkel Svane, CEO and Founder, Zendesk

On demand

Join our CEO, Mikkel Svane and some special guests for fresh Zendesk updates, industry predictions, and a glimpse into the kitchens, houses, and basements that we’re all working from.

Retail Trends 2020

Virtual event

More information coming soon.

【Webセミナー】Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Relater

On-demand

Although we weren’t able to meet you in Miami, we’re excited to share Relater, our global online event, with you. Available now and on-demand here.

【大阪開催】
日経産業新聞フォーラム

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

【東京開催】
日経産業新聞フォーラム

Tokyo, Japan

セッション1 (13:40～)
「問い合わせの可視化＆FAQ最適化から始めませんか？ ～デジタル時代の顧客接点のあり方～」に登壇します。

Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析編 〜
Exploreを使いこなすために必要となる用語と基本的な使い方の紹介と、カスタマイズしたレポートの作成を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Tokyo, Japan

情シス・総務の方必見！社内FAQページ構築・活用のポイントを事例を交えてご紹介します。

ナレッジを活用し、セルフサービス率＆応対品質の向上を同時に実現！

Tokyo, Japan

ゲストスピーカーをお迎えし、ヘルプページの構築、移行、運用のヒントを、実際の導入事例を交えながらご紹介します。

顧客対応で差をつける！次世代カスタマーサポートとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

A CX Moment Series

Virtual events

Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Exploreハンズオンセミナー

Tokyo, Japan

〜 Supportのデータ分析編 〜
Exploreを使いこなすために必要となる用語と基本的な使い方の紹介と、カスタマイズしたレポートの作成を体験できるハンズオンセミナー

Customers Meetup
〜アプリと新機能でZendeskを使いこなす！〜

Tokyo, Japan

※本セミナーは、Zendeskを既にお使いのお客様を対象としています。Zendesk概要などのご紹介は含まれません。

Zendesk Presents: SME User Group

Singapore

Join Zendesk as we embark on our first SME user group with other like-minded SMB owners like yourself, as we discuss and share best practices on what it takes to make your customers happy

Zendesk Booth #1333 at AWS re:Invent

Las Vegas, NV

Visit Zendesk Booth #1333 at AWS re:Invent! You’ll learn about Zendesk + Amazon Connect, Sunshine and Conversations while you are drawn by our caricature artist that brings customer experience to life.

Zendesk呈现：領導人研討會

台灣

與我們一起度過一個下午的學習和社交網絡，無論您使用什麼平台，都可以幫助您掌握並提供完美的客戶體驗與技巧。

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

【大阪開催】顧客ロイヤルティを生み出すコミュニケーションとは？

Osaka, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Roadshow Wellington

Wellington, NZ

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

コールセンター/CRMデモ&コンファレンス 2019 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

Zendesk Roadshow Auckland

Auckland, NZ

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk & WhatsApp Presents: The Rise of Messaging in CX

Singapore

Join Zendesk and WhatsApp as we share how you can manage conversations seamlessly across various channels with your customers. Conversational business is already the next big thing.

Zendesk中級編 ハンズオンセミナー

Tokyo, Japan

Webウィジェットの組み込み等、Zendeskをオムニチャネルで使い始めるための初期設定を体験できるハンズオンセミナー

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

初期設定を体験できるハンズオンセミナー

Zendesk Presents: CX Leaders Meetup

Hongkong

From the Zendesk Showcase Asia to you in Hong Kong, we are going to bring some of the most popular content from the Showcase series. Join us for an afternoon of learning and networking to help you master the art of delivering seamless customer experiences, no matter what channels your customers are on.

Gartner IT Symposium/Xpo™ 2019

Orlando, FL

SOCAP: Re-Imagine Conference

Tucson, Arizona

Join Zendesk at Re-Imagine, the annual intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.

Zendesk Sell Closing Time Tour in Denver

Denver, CO

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Sell Closing Time Tour in Salt Lake City

Salt Lake City, UT

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Training Days pour les administrateurs

Paris, France

Zendesk Training Days pour les administrateurs Rejoignez nos experts pour une journée de formation à Paris le 15-16 octobre 2019, et profitez-en pour améliorer vos compétences d'administrateur Zendesk à travers nos différentes sessions.

CaptiveEight CIO Summit – Philadelphia

Philadelphia, PA

Join Zendesk at CaptiveEight CIO Summit in Philadelphia on October 14. Register to learn more.

Zendesk Admin Training Day in New York City

New York City, NY

Join our team of Zendesk experts for a live classroom-style event in New York City. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Zendesk Roadshow Brisbane

Brisbane, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Sell Closing Time Tour in Detroit

Detroit, MI

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Roadshow Perth

Perth, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Showcase: San Francisco

San Francisco, CA

The Zendesk Showcase is coming to SF in October, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Customers Meetup

Tokyo, Japan

〜 Zendesk Chatを使いこなす！ 〜

Zendesk入門編 ハンズオンセミナー

Tokyo, Japan

Zendeskの基本設定を解説するとともに、初期設定を体験できるハンズオンセミナー

Zendesk Roadshow Sydney

Sydney, AU

The Zendesk Roadshow brings the best thought leadership, industry hot topics and technology trends to help you master the art of delivering seamless customer experiences.

Zendesk Presents: Tech Talk Summits, Huntsville

Huntsville, AL

Watch Zendesk present at the Tech Talk Summits in Huntsville on the evolution of Customer Experience and how it has impacted IT leaders. Register to learn more.

National Association of Government Web Professionals

Salt Lake City, UT

Visit our booth and hear from Zendesk customer, City of Pflugerville,TX, speak about implementing Zendesk chat on their city’s main website and three city subsites.

The Future of CX in Healthcare

New York City, NY

Join Zendesk and Google's Digital Coaches program for an exclusive panel discussion and workshop with leaders driving change in the healthcare space. Register to learn more.

Building a Business Case for CX

Adelaide, AU

Hear a CCO, CTO and Head of Operations discuss the question 'how do you make a business case for, and show ROI from CX initiatives'.

顧客ロイヤルティを生み出すコミュニケーションとは？

Tokyo, Japan

〜Zendeskで実現する次世代のカスタマーサポート〜

Zendesk Sell Closing Time Tour in Philadelphia

Philadelphia, PA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: Singapore

Singapore, APAC

The Zendesk Showcase is coming to Singapore in September, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Sell Closing Time Tour in Toronto

Toronto, ON

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Presents: Tech Talk Summits, Nashville

Nashville, TN

Watch Zendesk present at the Tech Talk Summits in Nashville on the evolution of Customer Experience and how it has impacted IT leaders. Register to learn more.

HMG Webinar featuring Zendesk CIO Colleen Berube

Online

Zendesk CIO, Colleen Berube, will discuss how customer expectations are changing, how businesses can respond to these changes and provide best practices from companies that deliver a delightful CX.

Zendesk Analytics Webinar

Online

Join Zendesk and our customer, TouchCare, for our Analytics Webinar. You’ll learn who is TouchCare and hear how they use analytics to scale their operations. Register to learn more.

【東京開催】
日経MJフォーラム

Tokyo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【大阪開催】
社内FAQ・問い合わせ管理ツールで、 ヘルプデスク業務を変革する！

Osaka, Japan

情シス・総務の方必見！社内FAQページ構築・活用のポイントを事例を交えてご紹介します。

【福岡開催】
日経MJフォーラム

Fukuoka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション3　15:10～　講演

Zendesk Presents: Miami Roadshow

Miami, FL

Join Zendesk for the Miami Roadshow where we spotlight the newest product releases, discuss industry hot topics over lunch and network at The Capital Grille in Miami. Register to learn more!

【大阪開催】
日経MJフォーラム

Osaka, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション4　15:50～　講演

【札幌開催】
日経MJフォーラム

Sapporo, Japan

カスタマー・エクスペリエンス戦略 ～顧客に選ばれる企業となるために～ ◆セッション2　14:30～　講演

Zendesk 실습 세미나

Seoul, KR

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 Zendesk 소개와 함께 기본 기능 실습 및 Q&A 세션을 진행합니다.

Zendesk Presents: San Diego CX Leader Meetup

San Diego, CA

Join Zendesk at Tower23 Hotel to hear what's new at Zendesk, share knowledge with other CX leaders and enjoy delicious food with scenic views.

Zendesk Sell Closing Time Tour in Atlanta

Atlanta, GA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Showcase: Melbourne

Melbourne, AU

The Zendesk Showcase is coming to Melbourne on 15 August, bringing together business leaders from all over Australia and New Zealand who want to build better customer experiences.

Zendesk Sell Closing Time Tour in Seattle

Seattle, WA

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Presents: CIOSynergy Seattle

Seattle, WA

Stop by Zendesk’s booth at CIOSynergy in Seattle where CIO’s and IT leaders gather to collaborate in discussions that reveal directions, hurdles and lessons learned.

Zendesk Sell Closing Time Tour in Portland

Portland, OR

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

ナレッジを活用し、セルフサービス率＆応対品質の向上を同時に実現！

Tokyo, Japan

ヘルプページの構築、移行、運用のヒントをご紹介します。

Zendesk Sell Closing Time Tour in Minneapolis

Minneapolis, MN

Join us to meet forward-thinking sales leaders, and get an inside look at how the customer buying experience is rapidly evolving. You'll also hear from Todd Caponi, author of The Transparency Sale.

Zendesk Admin Training Days in Seattle

Seattle, WA

Join our team of Zendesk experts for a live classroom-style event in Seattle. These full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

カスタマーサポートで差をつける！
顧客満足度を向上させる顧客コミュニケーション

Osaka, Japan

魅力的なカスタマーエクスペリエンスの考え方と実装方法もお話します。

Zendesk Showcase: Chicago

Chicago, IL

The Zendesk Showcase is coming to Chicago in July, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

Zendesk Admin Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for live classroom-style events in Chicago. These full day deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

Santa Monica CX Leader Meetup

Santa Monica, CA

Join Zendesk at award winning restaurant and bar, Elephante, to hear what's new at Zendesk, share knowledge with other CX leaders and enjoy delicious food with scenic views. You'll learn best practices, get questions answered during roundtable discussions and leave with actionable takeaways to apply in your business.

Zendesk 실습 세미나

Seoul, KR

Zendesk 평가판 신청자 및 구매 고객사 Admin 대상으로 Zendesk 소개와 함께 기본 기능 실습 및 Q&A 세션을 진행합니다.

IRCE 2019

Chicago, IL

Gartner Customer Experience & Technologies Summit 2019

Sydney, AU

Zendesk 유저 세미나 (구매 고객 대상)

Seoul, KR

Zendesk 제품 구매후 최소 3개월 이상 사용한 고객 대상으로 분기별로 업그레이드 되는 신규 및 고급 기능, 보고서 활용법 등을 알려 드립니다.

Creating Contact Centres of the Future… Now

Melbourne, AU

Join this exclusive event hosted by Zendesk, Amazon Web Services & VoiceFoundry to learn what it takes to move beyond traditional contact centre technologies.

Future Contact Centres 2019

Sydney, AU

Collision 2019

Toronto, ON

Magento Imagine

Las Vegas, NV

ICMI Contact Center Expo & Conference 2019

Ft. Lauderdale, FL

Guru Empower

Philadelphia, PA

Zendesk Admin Training Days in Sydney

Sydney, Australia

Join our team of Zendesk experts for a live classroom-style event in Sydney. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

CX Leaders Exchange Wellington

Wellington, NZ

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

CX Leaders Exchange Auckland

Auckland, NZ

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

Slack Frontiers

San Francisco, CA

Frontiers is Slack’s annual conference that explores the future of work. Come visit the Zendesk booth to learn how together, Slack & Zendesk, can simplify communication and improve team efficiency.

CX Leaders Exchange Brisbane

Brisbane, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

HDI Conference & Expo 2019

Rosen Shingle Creek, Orlando, FL

25% off registration code: CEX-cdv97

Chief Customer Officer Melbourne 2019

Melbourne, AU

CX Leaders Exchange Perth

Perth, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

CX Leaders Exchange Sydney

Sydney, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

Customer Contact Week 2019

Gold Coast, AU

Zendesk Training Days in Melbourne

Melbourne, Australia

Join our team of Zendesk experts for a live classroom-style event in Melbourne. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

CX Leaders Exchange Melbourne

Melbourne, AU

The CX Leaders Exchange brings together the best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences.

イーコマースフェア 2019 東京

Tokyo, Japan

東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-12です。

Zendesk Training Days in Chicago

Chicago, IL

Join our team of Zendesk experts for a live classroom-style event in Chicago. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

The Art of Customer Experience

Auckland, NZ

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

コールセンター/CRMデモ&コンファレンス 2018 in 東京

Tokyo, Japan

顧客コミュニケーションを最適化するポイントを、顧客対応だけでなく、社員からの問い合わせ対応の事例も交えてご紹介します。

Relate 2018

San Francisco, CA

Join us for Relate, our global user conference. We’ll have guest speakers, product innovation, thought leadership, training, and activities. After three days, you’ll know everything we know.

Chief Customer Officer 2018

Sydney, AU

The Art of Customer Experience

Brisbane, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

FUTR Asia Summit 2018

Singapore, SG

Customer 360 Forum 2018

Sydney, AU

The Art of Customer Experience

Adelaide, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

Customer Experience in Context

Melbourne, AU

Learn how to improve your customer experiences by combining technology with design.

Seamless Philippines 2018

Philippines, PH

Zendesk Training Day

Paris, France

Join our team of Zendesk experts for a live classroom-style event in Paris. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills.

The Art of Customer Experience

Sydney, AU

The best thought leadership, industry hot topics and technology trends to help you master the art of delivering excellent customer experiences, no matter what channel.

RetailEx Thailand 2018

Bangkok, TH

Traction

Vancouver, BC

Tiffany Apczynski, Zendesk's VP of Public Policy and Social Impact, will be a keynote speaker.

Chief Customer Officer New Zealand

Auckland, NZ

Chief Customer Officer is New Zealand's only meeting place for CX professionals that explores how organisations can create value for their customers by delivering truly connected experiences.

Customer Experience Innovation & Techfest

Melbourne, AU

Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers.

Building A Great Omnichannel Customer Experience

Adelaide, AU

Hear real stories from CX leaders, learn about the business results they have seen from increased customer satisfaction, and take away actionable learnings that you can work into your strategies.

Gartner CX & Technologies Summit

Sydney, AU

Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Retail Asia Expo, Hong Kong

Hong Kong, HK

Retail Technology Conference (ReTechCon 2018)

Mumbai. India

As part of its industry creation activities, the Retailers Association of India hosts the Retail Technology Conclave – the only knowledge-sharing platform focussed on the technology aspect of the retail business. Launched 10 years ago, it has since grown leaps and bounds to become the country’s largest congregation of CIOs/CTOs, technology service providers and experts in the retail technology domain. The Conclave is designed to help retailers to understand and adapt the rapid changes in technology for the benefit of their businesses as well as consumers.

Customer Service Summit West

San Diego, CA

Zendesk's Director of Product Marketing, Mark Bloom, will present on Omnichannel Support.

Forrester DT Summit 2018

Mumbai, IN

Join us in learning how to embrace the strategic business transformations that new digital technologies make possible.

初めてのZendesk導入講座

Tokyo, Japan

Zendeskは企業とお客様の信頼関係を構築できるカスタマーサービスソフトウェアです。 豊富なサービス群と様々な機能を搭載しており、その機能を活用することで、効率的にお客様に合った対応をすることができます。 しかし、Zendesk導入にはZendeskの概念を理解し、用語や機能の慣れが必要なのも事実です。 本講座では、Zendesk導入初期に理解すべき事項をお話させていただきます。

Digital Travel APAC

Singapore, SG

eCommerce leaders from the world’s leading travel companies including the top hotel, airline and OTA companies - have asked for a dedicated learning and networking platform for their vertical.

Chief Customer Officer

Melbourne, AU

Chief Customer Officer Melbourne is bringing together the region's foremost customer experience leaders to help connect the dots between empathy, service design and employee experience. Come grab a coffee with us in the exhibition hall.

HDI 2018

Las Vegas, NV

Come find out how to energize and empower service and support pros to make a real difference in their careers and organizations.

Customer 360 Symposium

Hunter Valley, AU

Next Generation Customer Experience Conference

Phoenix, AZ

NGCX is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. Come meet us in person in our two roundtable breakout sessions.

Zendesk Solution Sessions: Irvine

Irvine, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Zendesk Solution Sessions: Glendale

Glendale, CA

Join our half-day event to dive into the latest Zendesk product updates and discuss Omnichannel Support, Self-Service & AI, and Apps, Frameworks, & Integrations.

Shoptalk

Las Vegas, NV

Come see us at the World's Largest Conference for Retail and Ecommerce!

SXSW 2018

Austin, TX

SXSW proves that the most unexpected discoveries happen when diverse topics and people unite. Come see Zendesk's own Tiffany Apczynski, Khalida Ali, and Steven Aguilar take the stage.

Inside Retail Live

Melbourne, AU

Inside Retail Live brings an immersive 3-day experience for businesses involved in every aspect of retail to meet, learn, and do business.

Magento Live

Sydney, AU

Omnichannel CX Roundtable – Mumbai

Mumbai

Join us at the event and know more about how companies can wow customers with Omnichannel Customer Experience

Omnichannel CX Roundtable – Bangalore

Bangalore

Join this event to know how companies can wow customers with omnichannel customer experience

Contact Centre Week

Gold Coast, AU

Contact Centre Week brings together contact centre managers, customer service experts and thought leaders to discuss the innovation of people, processes and technology that will drive contact centres forward.

イーコマースフェア 2018 東京

Tokyo, Japan

2018年2月13-14日と東京ビックサイトで開催されるECビジネス全体を網羅するイベント。Zendeskのブース位置はF-10です。

Startup Grind

Redwood City

Zendesk is sponsoring opening night of Startup Grind. Come meet us in person and hear about compelling updates from the changing panorama of the tech world.

Internet Retailing Expo Indonesia Transforming Indonesia’s Retail Landscape

Jakarta, Indonesia

Come join Zendesk in Jakarta for the InternetRetailing Expo, the marketplace for online and offline retailers seeking for eCommerce solutions.

NRF Retail’s Big Show

New York City

Witness the newest innovations, tech and solutions that are transforming the industry at NRF. Join us as Tom Keiser, COO, discusses recent trends that modern retail customers expect from CS today.

AI Briefing – Execs In The Know

San Francisco

This AI Briefing is a great opp to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies. Join our GM of Guide and other care leaders in this discussion.

IAEE Expo! Expo!

San Antonio

It’s all about connections. Join Zendesk and event managers at Expo! Expo! To find fresh solutions on how to conduct business and improve client relationships.

Gartner Symposium/ITxpo

Gold Coast, AU

Australia & New Zealand's Largest Gathering of CIOs and Senior IT Executives

Seamless Philippines

Singapore

AI Summit

San Francisco

AI is already here. It’s being implemented in every industry by leading organisations looking to reach unprecedented efficiencies – human capacity truly reimagined. The AI Summit is the world’s first and largest conference & exhibition to decipher the practical implications of AI for corporate organizations. We showcase the ground-breaking solutions that are transforming business productivity today and will transform organizations in the future.

Contact Centre Summit

Melbourne

As the expectations of the modern consumer evolve, so to must contact centres adapt their methods of engagement. Digital interactions currently account for over 35% of all interactions and are projected to overtake telecommunications within two years. It is crucial for contact centres to invest in digital platforms strategically to ensure a frictionless, easy and immediate journey across channels.

ICMI Contact Center Demo

Las Vegas

Soft Wave 2017

Seoul

SW기술과 응용제품을 총 망라하는 대한민국 소프트웨어대전 Soft Wave 2017 행사에서 Zendesk 부스를 만나 보십시오

Forrester CX Singapore 2017

Singapore

Today's CX leaders are expected to not just create great experiences, but to deliver digital CX programs that drive revenue and growth. To create breakaway CX, disciplined analysis and execution are required. Forrester's 2017 CX Singapore Forum will leverage our most recent research to help CX pros plan, design, and manage digital experiences that create real business impact.

Government Contact Centre Summit

Sydney

This government only conference is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

CXO Leaders Australia Summit

Sydney

Call Center Week

Las Vegas

Customer Experience Tech Fest

Melbourne

Zendesk 핸즈온랩 세미나

Seoul, KR

Zendesk 제품의 주요 기본 기능 실습 및 Q&A