“Now our support team can engage the Twitterverse and freely join in without risk of stepping on each others’ toes, which not only gives us near-instant response time, but frees up time to pursue a more proactive ‘outbound tweet’ strategy.”

“Using the Zendesk Twitter integration allows us to escalate tweets to our support team which helps to increase the satisfaction of our customers and community members. Thanks Zendesk for making it easier to connect with my users.”

“Everyone can use Twitter to talk about their company, but what is it worth if you aren’t listening to your customers? When even computers can listen, ignoring customers on Twitter can be detrimental to your social media strategy.”

“Because these Twitter interactions are all pulled into a Zendesk ticket, we can easily track a customers’s questions in one place – creating a clearer picture of their needs and allowing us to be more efficient.”