Customers need support. Zendesk enables that support.
Easy-to-use self-service options
Offer your customers a quick path to the answers they need with knowledge base and community features.
Provide a knowledge base
Offer customers self-service with smart knowledge base features like instant search and topic suggestions, which can quickly surface relevant articles and deflect ticket submissions.
Build a support community
Give your customers a place to have conversations and watch it come to life with questions and ideas that can drive your company’s product innovation.
One-on-one support through any channel
Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket. Your support team sees everything in one place; your customer uses the channel they prefer.
Agents need tools. Zendesk provides those tools.
A ticketing system built for speed
Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
Focus on what's important: ticket views filter the conversations you want to see while custom fields and tags classify tickets for tracking and archiving purposes.
All the info you need in one workspace
Zendesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.
Complete customer profiles
Easily switch between a ticket and your customer’s profile which includes any CRM or social data you choose to sync.
Perform a live search in the knowledge base without leaving the ticket you are working on.
Access to outside data
Add Zendesk apps to bring in more data and tools for your support team; there are 100+ integrations to choose from—ranging from CRM to time tracking software.
Efficient group conversations
Bring the right people into your support conversations. In Zendesk, your team can have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.
Work with your whole organization
Communicate internally on support issues through private notes and include as many people from your organization as you need in the conversation with unlimited light agents.
Collaborate with external partners
Get advice from integration partners or solve vendor issues by sharing support tickets with any other companies using Zendesk.
And it's all portable
Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, BlackBerry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications. And for customers, all of Zendesk's self-service tools are optimized for today's mobile browser.
Managers need insight. Zendesk provides that insight.
Analytics that are useful and beautiful
Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.
Support team performance
Measure agent metrics like first response and resolution times with Zendesk’s 20+ pre-built reports—or build your own custom report.
Ask your customers how you're doing with Zendesk's automated customer satisfaction surveys that capture feedback in one click.
Build custom reports featured on data that's most relevant to your business. Get more out of your support stats through Zendesk's data visualization tools, powered by GoodData.
Zendesk measures scale, efficiency, and customer satisfaction and creates a benchmark for you and thousands of your peers.