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Overview
Zendesk extends good help desk karma to any company looking to offer professional-grade support service with very little effort. Perfect for companies of all sizes, we grow with your organization, easily adapting to fit new or evolving work flows and processes with no downloading, installation or managing. Get rid of the traditional IT headaches that are associated with security.
Trust us, our moms can do it
Simple configuration means that advanced features such as SLAs, custom workflows and business rule creation can be customized quickly and require no ongoing management. You can easily share the wealth of information you possess by publishing your knowledge base, forums, FAQs and other content on the portal and tie them directly into your ticket processing.
You don't have to give up
your designer coffee
With Zendesk, extending good help desk karma doesn’t mean having to give up your favorite caffeinated beverages or taking a hit on your bottom line. With plans starting at just $9 a month, companies of all sizes can benefit from our scalable, professional grade support service.
Plays well with others
You can use your own email or you can use one of the email addresses we provide. Don’t worry about compatibility because there’s an extensive set of APIs and painless integration to services such as the 37signals products, Salesforce.com, Twitter, Freshbooks and Yammer. Keep with your beloved application data by just pulling it into your help desk with our widgets.
Make us as good
looking as you areZendesk offers easy customization to match a company’s look and feel. We can brand your online support panel to tie into your online presence. Add us to your domain with your own email address and SSO/authentication in any language you want - even one we don’t know.
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Collect
Zendesk is your help desk back-end and hub for collecting customer conversations. We provide you with a state-of-the-art professional-grade help desk system for your support agents. Customize. Coordinate. Extend your good help desk karma.
Any way you like it
Is your inbox feeling a little out of it? Manage your emails by either forwarding them to Zendesk or use the email addresses we provide. In fact, set up as many addresses as you want and give each its own set of rules to allow your customers to check up on their request history and access a full communication trail.
Like a well-oiled machine
Each piece of your help desk puzzle should work together flawlessly. Zendesk fully integrates with CRM tools such as Salesforce.com, Highrise, and Get Satisfaction. Additionally, our comprehensive list of APIs make it easy to build and configure integrations that collect user information and feedback from any system you require.
Don’t drop the ball
Extending good help desk karma means being available for your customers. Implement a drop box where they are always just one-click away from asking a question. You can even go a step further and add the dropbox to your iPhone and Android app.
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Organize
Zendesk offers an intuitive interface for implementing your own workflow and business rules in all corners of the system, and comes pre-populated with business rules for most standard support operations.
Take our word for it, it's customizable
Your help desk can be open or closed, for everybody or for a select group of customers, for your internal staff only, for only those you allow, for those from certain domains, from those who ask nicely and any other combination you can imagine. Pre-populating your help desk is another option since we offer SSO and integrate with your current authentication system and with OpenID. The sky’s the limit.
Zendesk does the heavy lifting
Timely responses definitely extend good help desk karma. Zendesk is suitable for escalations and other time-driven actions so you get the message quickly and to the solution even quicker. Canned replies or quick cases are ticket templates that can be applied to all updated tickets.
You can also set up triggers to send notifications and perform actions on the request of a ticket update.
Because everyone views life in different ways
Sometimes you just need a different way of looking at things. With Zendesk you can customize how you view your tickets. From sorting by priority to choosing a list view over a table, with just a few clicks of the mouse you can give your ticket display a complete makeover. We make it easy for you with our pre-defined views that are based on best-practices, but feel free to take the law into your own hands.
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Self-Serve
Zendesk comes with a customizable self-service portal that allows your customers to interact with each other through the online forums, building an online support community that will ultimately bring down your ticket volume. And who doesn't want that?
Information at your fingertips
Set up the forums in any way you want and use them to store your articles, solutions and knowledge base information. You can also publish ticket content directly to your knowledge base forums from your help desk making the resolution production process painless.
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Branding
Zendesk is for you, so we want to be sure the help desk looks and feels exactly the way you want it to. Feel free to change the colors, logos, favicon and whatever else you want to in order to make it match your brand. Don't worry, we won't be offended.
Go ahead, make it all yours
We want your help desk to be YOUR help desk. Use your own email address, domain and even your own SSL certificate. Customize the email HTML templates to your look and standards and make it so any message and notification is worded exactly the want you want it to be. Make the customer portal available in any language and implement your own CSS style sheets and custom javascript. Have fun with it. And love your helpdesk.
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Integration
Zendesk is like the guy that everyone gets along with. You can set up Zendesk to use your current authentication and SSO system almost as easily as customizing the look and feel. Quickly integrate it into your legacy applications or other cloud services and benefit from built-in integrations systems like Atlassian JIRA and Salesforce.com.
There's the standard...
There are the widgets you can embed directly in the help desk and targets that can be called upon ticket updates that allow you to push data and notifications out to and via channels like Yammer, Clickatell SMS, Twitter. Basically the ones you’d expect from a professional-grade customer support help desk system like Zendesk.
And then the not-so-standard
And then there are all the integrations you can embed in our systems and clients like our drop box for websites or mobile applications, our iPhone app and our Salesforce.com app on the AppExchange. Don’t see an API that you want? Go ahead and create it using our Custom widget option.
Read more about these in our Extras section.
You'll have fun with these
To extend the functionality of your helpdesk application, Zendesk integrates with an extensive list of APIs. In addition to our REST, Widget, Target, and Remote Authentication APIs, we also have a mail API that allows you to do basic ticket processing using email only. Anyway you use them, the possibilities are endless.
Read more about these in our API section.
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Security
Don't worry, we've got you covered. We take all possible steps in making sure your Zendesk data and all communication with your help desk is secure and that your billing data stays safe-and-sound through our PCI/DSS certified payment gateway and credit card processor. Go ahead, breathe a sigh-of-relief.
Mother Nature won't bother us
Zendesk's servers are in a data center in seismic-neutral Sacramento, California, with totally diverse routed networking, redundant environmental conditioning, physical and electronic security systems and a 99.999% facility and 99.95% network up-time guarantee. Impressive, huh?
We've got your back
Dedicated remote backup is available for Plus+ customers. We work with Engine Yard as a Managed Service Provider and they perform daily S3 destined backups of all Zendesk data. Engine Yard complies with the EU Safe Harbor Principles published by the U.S. Department of Commerce. So rest assured that what you put in there will stay in there.
Your secrets are
safe with usZendesk applies a secure hash to all passwords before storing them which means that user passwords are never logged or written to the database in a human readable format. Additionally, our SSO is based on a "shared secret" between your local authenticating system and Zendesk and all communication is encrypted. And if that’s not enough, we offer SSL for all plans and SSL certificate hosting for Plus+ customers.
Heard enough?
Maybe its time for you to sign up for your free trial (no credit card required):
Tour
Zendesk is a professional-grade customer support help desk system with a full-featured back end for your customer reps and support agents.
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