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The new era of AI-powered Workforce Engagement Management

Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.

Latest stories

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4 min read

Smart AI strategies for HR and IT service teams

AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.

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Customer data protection: 10 tips to keep information safe

Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.

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9 min read

AI-powered efficiency for startups

What startups can do now to set a good foundation for the future.

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3 min read

4 ways CX leaders are preparing for the future

As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.

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7 min read

What is computer telephony integration (CTI)? A guide

Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.

Podcast
1 min read

Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

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2 min read

Workforce engagement management (WEM): An essential guide

Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.

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