Best practices
Strategies, how-tos, and ideas to inspire you.
The new era of AI-powered Workforce Engagement Management
Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.
Latest stories
Article
1 min read
Customer data protection: 10 tips to keep information safe
Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.
Article
9 min read
AI-powered efficiency for startups
What startups can do now to set a good foundation for the future.
Article
7 min read
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Article
2 min read
Workforce engagement management (WEM): An essential guide
Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.
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