Agent AI Helper for Chat

Empower your agents with smart suggestions and in-context assistance

App ScreenshotApp ScreenshotApp Screenshot

Help your customer service agents work faster and smarter with contextual reply suggestions and knowledge assist. No upfront investment required. Works out of the box, no need to spend weeks training complex AI models.

Benefits to your team

  • Boost agents productivity and reduce average handling times

  • Improve utilization of shortcuts and knowledge base articles

  • Increase support capacity and improve customer satisfaction

  • Deliver excellent customer experience at scale

Features

  • Smart reply suggestions: contextually suggest relevant replies to a given customer message

  • Instant reply send: one-click send of a suggested reply to the customer, no copy and paste needed

  • Articles suggestions: view list of articles that helped similar queries in the past

  • Quick shortcuts search (coming soon): instantly find the most appropriate shortcut to use

  • Sentence autocomplete (coming soon): your team will type faster than the speed of light with suggested completions of sentences that are relevant and personalised

How it works

Swifteq is leveraging Artificial Intelligence and unsupervised machine learning to automatically detect message-reply patterns in your historical chat transcripts. These patterns are then used to make intelligent suggestions to customer service agents based on what the customers are actually saying.

Very easy to get started, only takes few minutes on your side. The activation and AI process is automatic and takes up to 1 hour. See installation instructions for a step-by-step guide.

Start your free 14-day trial now

  • Learn how Agent Helper can boost your team's productivity.

  • No up-front investment.

  • Works out of the box for teams of all sizes.

Sign up for a free trial today

App details

  • Author: Swifteq
  • Price: Free
  • Support: Email / Website
  • Version: 1.1.1.0

This is an app. It will install right into your Zendesk Chat account.

Reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.