Scale support using a virtual agent
To add a virtual agent that can answer to frequent customer requests, you first need to create an account: Create an account on Botmind.
The Botmind app for Zendesk Chat will make it easy to add a virtual agent to your team to automatically respond to frequent live chat user requests. No coding skill is required to install and use Botmind.
The installation process is simple and takes less than a few minutes. You just have to follow these steps:
Step 1 Create your account on Botmind.io
Step 2 After signing up, you will be redirected to the staging page where you have to fill information like Project Name, Industry, and *Live chat configuration. *
Step 3 If you wish to generate your User Secret click on the Help button and follow the steps mentioned in it.
Step 4 Now that you have received your User ID and User Secret enter them in their respective fields and click on Confirm. You also have the option to add ** Zendesk Sub-Domain **.
After clicking on Confirm you will be redirected to your Zendesk account where you can allow Botmind on your account.