Zendesk quality assurance software monitors 100% chat interactions in real time!
Improve your CX, no scripts, real results!
1 month FREE - Install Today!
- Starting at $19.95 per agent / month (less than 100 agents)
- $14.95 per agent / month (100+ agents)
Customization available (cost varies by complexity, ask for a quote)
CSAT.AI improves customer experience proactively. Automate the QA process while providing complete oversight including: agent scorecard, performance trend, and tag search.
Agents and Managers gain feedback in a timely fashion on:
✅ Provided WOW! Service?
✅ Resolved Customer Query?
✅ Shown Empathy?
✅ Reports automatically generated
✅ Managers scrutinize multiple support tickets without reading every item
✅ No more tedious spreadsheets or biased opinions
✅ Real time notification of agents harassed by customers
✅ See trends by issue category (delivery delay, return policy, etc.)
✅ Offensive language and Grammar check
✅ Easy activation - One click set up
✅ 24 / 7 support
Spend time coaching not monitoring.
CSAT.AI → Agent's Success → Company's Success
For any questions, please email firstname.lastname@example.org.